Corporate Usability Maturity: Stages 1-4

As their usability approach matures, organizations typically progress through the same sequence of stages, from initial hostility to widespread reliance on user research.

Nielsen, Jakob. Alertbox (2006). Articles>Usability>Workplace

Corporate Usability Maturity: Stages 5-8

An organization that reaches the managed usability stage still has far to go to reach usability nirvana. Attaining these higher maturity levels requires many years of effort.

Nielsen, Jakob. Alertbox (2006). Articles>Usability>Workplace

Course Design and Content Organization: A Psychological Perspective

While a lot of effort is spent on designing an effective structure of the course, individual memory is seemingly the more untouched and somehow neglected aspect of our efforts to develop effective learning solutions. There is a need to add a psychological perspective of memory and retention/recollection to the way we design learning solutions.

Singh, Atul. KeyContent.org (2006). Articles>Communication>Technical Writing

Creating a Culture of Accountability

Most of those who write about corporate social responsibility focus first and foremost on external stakeholders—responsibility-focused investors, workers in the supply chain, local communities, the press, governments or NGOs—and understandably so. These groups can undermine corporate reputations by publicizing perceived instances of social irresponsibility. Reputations may be intangible, but damage to them can cost real dollars.

Mike, Barry and Jeff Grimshaw. Communication World Bulletin (2006). Articles>Business Communication>Public Relations>Workplace

Creating a Universal Usability Agenda

How do you keep usability, accessibility, and user experience requirements on track while developing standards? It is part of the very nature of standards to focus on details--and in the process, to sometimes lose sight of the real goals. This is especially true when a standards-making process goes on for a long time, a situation is highly political, or most people are focused on technology issues.

Quesenbery, Whitney. UXmatters (2006). Articles>Usability>Accessibility>Universal Usability

Creating a Web Service with Web Matrix

The Web Matrix project appears to have served as a test bed in the development of ASP.NET. This freebie attracted a lot of attention since it did not require an installation of IIS. It had its own http server whenever needed. Of course, one could use it also in the presence of an installed IIS. This tutorial is about creating a web service on Web Matrix and testing the service on the built in mini web server, as well as testing a second example on the IIS 5.1 on the local machine.

Krishnaswamy, Jayaram. Dev Articles (2006). Design>Web Design>Server Side Includes>ASP

Review: Creating Conceptual Comics: Storytelling and Techniques

How often can you say you truly learned something completely new in a design workshop? For me, it had been a long time. But there I was, working hands-on with paper and pencil, dreaming up great ideas, and experimenting with visual communication in a medium I hadn't before seriously considered for the purpose. If you have a chance to attend this workshop, do it! If nothing else, it'll help you remember why you wanted to be a designer in the first place.

Hinton, Andrew. UXmatters (2006). Articles>Reviews>Technical Illustration

Creating Corporate Histories

Every company has a story to tell, a story about people and passion, about vision and hard work. A corporate history tells these stories—but it is also a sophisticated marketing tool that presents your message and history in a professional, concise format. These historical "portfolios" are designed to attract and impress prospective customers and stockholders, and to create loyalty and a feeling of camaraderie among past and present employees.

Tyline King, Heidi. Communication World Bulletin (2006). Articles>Business Communication>History

Creating Effective Poster Presentations: An Effective Poster

An effective poster is not just a standard research paper stuck to a board. A poster uses a different, visual grammar. It shows, not tells.

Hess, George, Kathryn Tosney and Leon Liegel. North Carolina State University (2006). Design>Presentations>Posters>Visual Rhetoric

Creating Professional Documentation with Linux Tools

While Linux lacks standard Windows tools such as FrameMaker, RoboHelp, and WebWorks Publisher, it's still a viable environment for technical writers. Linux users can take advantage of a number of documentation tools, including both free or open source software (FOSS) and proprietary software. All of them give technical writers the ability to author and publish professional documentation.

Nesbitt, Scott. Linux.com (2006). Articles>Documentation>Technical Writing>Linux

Creating the Relationship-Centric Organization: Nonprofit CRM

Are you storing data about your constituents in three, five, even ten different databases? If so, you're not alone ' but it's costing you in time, lost revenue and decreased impact. Paul Hagen describes how to get all your data into one place with an integrated CRM strategy.

Hagen, Paul. IdealWare (2006). Articles>Information Design>Databases>CRM

Cropping Pages to Highlight Areas in Acrobat

When you receive a PDF that contains, say, an image that is surrounded by text, how do you highlight the image? One way is to export the graphic to an imaging application such as Photoshop, but that involves additional applications and the associated loading times. A great 'quick and dirty' fix here is to use the 'Crop' tool to hide the content that surrounds the image, leaving you with PDF which displays only an image, just the way you wanted it. This tip explains how.

Shea, Dan. PlanetPDF (2006). Articles>Document Design>Software>Adobe Acrobat

Cross Browser Animation

Dynamic HTML (DHTML) provides a new range of ways to animate a page. DHTML can animate both text and images and animations can move throughout the browser window, instead of being anchored in one spot. Unfortunately, DHTML can be tricky because of differences between browsers. This article will cover the basics of cross-browser animation. You’ll learn how to animate text and images. Plus you’ll see how to move HTML elements around the screen. After you’ve finished reading this article, you should be able to add cross-browser compatible DHTML animations to your web pages.

Apple Inc. (2006). Design>Web Design>DHTML>CSS

Cross Current: Proficient Enough?

A recent Conference Board survey of human resource officials revealed that only 25% of today's college graduates enter the world of work with well-developed speaking skills.

Mottet, Timothy P. Communication Currents (2006). Articles>Communication>Business Communication>Education

Crossing Borders: Continuations, Web Development, and Java Programming

This article explores continuations, the technique behind frameworks like Smalltalk's Seaside. Continuation servers make it much easier to build Web applications by offering a stateful programming model without giving up the scalability inherent in statelessness.

Tate, Bruce. IBM (2006). Articles>Web Design>Server Side Includes

Crossing Borders: JavaScript's Language Features

JavaScript is often ridiculed as the black sheep of programming languages. The development tools, a complicated and inconsistent document object model for HTML pages, and inconsistent implementation in browsers contributes to that sentiment. But JavaScript is much more than a toy. In this article, Bruce Tate explores JavaScript's language features.

Tate, Bruce. IBM (2006). Design>Web Design>DHTML>JavaScript

A Cultural Theory of Everyday Usability: Listening to the Ghosts of Consumption  

Posits that although some usability scholars in technical communication have forged fruitful connections between usability and user-centered design and human-centered interaction (HCI), these alliances have not improved usability studies writ large to the extent that it is able to account for culturally-specific complex information systems and how 'users' should, can, and do shape culturally-relevant information before delivery, from the invention to the arrangement, style, and memory of knowledge systems, structures, performances, and products.

Haas, Angela. Michigan State University (2006). Articles>Usability>Cultural Theory

Culture and Usability Evaluation: The Effects of Culture in Structured Interviews  

A major impediment in global user interface development is that there is inadequate empirical evidence for the effects of culture in the usability engineering methods used for developing these global user interfaces. This paper presents a controlled study investigating the effects of culture on the effectiveness of structured interviews in international usability evaluation. The experiment consisted of a usability evaluation of a website with two independent groups of Indian participants. Each group had a different interviewer; one belonging to the Indian culture and the other to the Anglo-American culture. The results show that participants found more usability problems and made more suggestions to an interviewer who was a member of the same (Indian) culture than to the foreign (Anglo-American) interviewer. The results of the study empirically establish that culture significantly affects the efficacy of structured interviews during international user testing. The implications of this work for usability engineering are discussed.

Vatrapu, Ravi and Manuel A. Pérez-Quiñones. Journal of Usability Studies (2006). Articles>Usability>Interviewing>Cultural Theory

Culture: Wanted? Alive or Dead?    

Is culture dead as a topic of interest to usability and user-interface usability and design professionals? One European anthropologist/ethnographer wrote recently that 'culture is dead' and only of interest to people in the USA (who seemingly have little or no understanding of other cultures around the world). On the other hand, another (USA) usability/design professional recently stated that she thought cross-cultural issues were one of the most important and potent trends in product/service development. Who is right?

Marcus, Aaron. Journal of Usability Studies (2006). Articles>Usability>Cultural Theory

Customer Satisfaction Measurement  

What are the best ways to measure customer satisfaction? Wiley shares some of her ideas.

Wiley, Ann L. Intercom (2006). Articles>User Centered Design>Methods>Surveys

Dangling for Position

Dangling modifiers can be humorous for the reader, but humiliating for the writer. They're insidious, creeping into our prose and undermining our sentence structure. But they're easy to find if you know what to look for.

Wenger, Andrea. Carolina Communique (2006). Articles>Writing>Grammar

Data Quality Sucks, Let's Just Get Over It

Data quality on the internet absolutely sucks. And there is nothing you can do about it. At least for now.

Kaushik, Avinash. Occam's Razor (2006). Articles>Web Design>Audience Analysis>Log Analysis