A directory of resources inthe field of technical communication.

Works Published in 1994

285 found. Page 1 of 12.

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Anxiety In Action: Sullivan's Interpersonal Psychiatry as a Supplement to Vygotskian Psychology  (link broken)

Is there a way to deal with such psychiatric issues in a way that is consistent with the psychological theory of Vygotsky and his followers? Or do these issues represent a totally different subject matter belonging to the distinctive disciplines of psychiatry and clinical psychology, which use entirely different intellectual, investigative, and practical tools? Are Vygotskian approaches to being human in fact blind to major processes of human interpersonal development and to the consequences of that development for the social participation that Vygotsky identifies as the source of higher mental processes?

Bazerman, Charles. UCSB (1994). Articles>Rhetoric>Theory


Appraising Technical Communicators   (PDF)

Appraisals based on objective performance criteria identify and measure the abilities and contributions of technical communicators. This workshop explores how to develop effective performance criteria, specific to technical communication, and how to use these criteria to evaluate performance and foster professional growth and development.

Gilbert, Catherine E. and Sharon A. Gambaro. STC Proceedings (1994). Careers>TC>Assessment


Are Shared Discourses Desirable?

Some kind of shared discourse is needed for the shared work of the academic community to continue; and even more so, this paper argues that the nation needs some kind of shared discourse in which to address the pressing problems that confront us all.

Bizzell, Patricia. JAC (1994). Articles>Rhetoric>Theory


The Art of Risk Communication: Overcoming the Public Fear Surrounding Controversial Projects   (PDF)

Technical writers and editors in the environmental field can make additional contributions to the document production process by becoming familiar with risk communication principles. These principles can help us communicate more effectively with the public about controversial environmental projects, which are ever increasing. Considering the public's power to delay such projects, our ability to diminish public opposition through good risk communication skills is invaluable.

Barr, Christine R. STC Proceedings (1994). Articles>Risk Communication>Environmental>Writing


Asking Your Users and Doing What They Need: The Story of How Federal Express Ground Operations Revamped Its User Manuals  (link broken)   (PDF)

Worldwide Communications & Policy is a relatively new department in Federal Express, created to manage communications and produce policy and procedure (P&P) manuals for the largest division in our global company. We asked an outside consultant, JoAnn Hackos & Associates, to evaluate the existing divisional P&P manuals and conduct an audience analysis. We emerged from the process with a plan to change the existing manuals, which tried to be all things to all people, into a collection of audience-specific, task-oriented documents.

Gill, Sadie P., JoAnn T. Hackos, Mary Hartmann, Carol Sowell, and Julian S. Winstead. STC Proceedings (1994). Articles>Documentation>Policies and Procedures


Audience Analysis: Can You Get There From Here?  (link broken)   (PDF)

As writers we face many pitfalls. One of the most challenging is trying to meet multiple audience needs -- once we identify the audience. Rarely do we have the luxury of knowing the members of our audience personally and, even if we did, bringing them to consensus would consume all our time. As writers we often decide what the readers in our audience need before the readers have ever seen our material. The analogy of map readers can help us focus on our clients' needs.

Blagg, Lynn and Carolyn K. Johnson. STC Proceedings (1994). Articles>Rhetoric>Audience Analysis


Austin's Technical Documentation Focus Group: An Industry/Academic Partnership In Action  (link broken)   (PDF)

Austin's Technical Documentation Focus Group represents an innovative collaboration between major area publications departments and academia. Designed to provide a networking forum on current publications, the group is managed by its one not-for-profit member, Austin Community College's Department of Technical Communication.

Dunlap, Johnny L., Deborah J. Rosenquist and Katherine E. Staples. STC Proceedings (1994). Articles>Collaboration>TC


Avenues to a Career in Scientific Communication  (link broken)   (PDF)

Scientific communication (SC) covers science, medicine, and technology. Its documentation format ranges from research papers and regulatory-agency submissions to educational/ training materials and reference guides. This panel discussion addresses issues for those entering the area of scientific communication or wishing to enhance their skills in this area.

Armbruster, David L., Nancy E. Davis, Alice L Philbin and Jim J. Walsh. STC Proceedings (1994). Careers>Scientific Communication


Background on SGML

Educational materials on SGML fall into three broad categories. An evaluative abstract is available for each item on the chart.

Girill, T.R. OSTI (1994). Resources>Bibliographies>SGML


Basic International Technical Communication   (PDF)

International technical communication is the profession of the present and most definitely of the future. Businesses around the world need technical communicators who are skilled in communicating with a multicultural audience and who are comfortable working as members of international teams. This workshop introduces you to some basic skills you need to master to be successful as an international technical communicator. The skills this workshop focuses on are: performing an international user analysis, identifying cultural bias, generating a glossary for translators, and designing a page with translation and the international user in mind.

Hoft, Nancy L. STC Proceedings (1994). Articles>TC>International


Benchmarking: A Practical Guide   (PDF)

Using benchmarking, a company compares its processes with another best-practice company to improve the way it does business. The panelists, who have participated in several benchmarking projects, explain the benchmarking process and offer practical, real-world advice on how to do successful benchmarking.

Caldanaro, Regina M., Barbara Isa, and Lawrence D. Kunz. STC Proceedings (1994). Careers>Management>Project Management


Beyond Plagiarism: Ethical Issues in the Technical Communication Classroom   (link broken)   (PDF)

Recent discussions of ethical issues that relate to technical communicators reflect the rise of interest in this topic. Although some journal articles do look at teaching ethics in the technical communication classroom, most concentrate on ethics in the workplace. Yet, for students to understand current and future ethical issues, we must heighten their awareness of potential problems before they encounter such problems in industry and business situations.

Horowitz, Renee B. STC Proceedings (1994). Articles>Writing>Ethics>Plagiarism


Bilingual Team Writing: How One Company Is Meeting the Demands of Simultaneous Software and Documentation Release in Multiple Languages  (link broken)   (PDF)

A company decides to release its software and documentation simultaneously in markets with different languages. For the documentation team, the traditional model of 'write and translate' does not work any longer. A bilingual writing team collaborates to produce a handbook in two languages at the same time.

Duffy, Gerald J. STC Proceedings (1994). Articles>Documentation>Localization>Collaboration


Bilingual Team Writing: How One Company Is Meeting the Demands of Simultaneous Software and Documentation Release in Multiple Languages   (PDF)

A company decides to release its software and documentation simultaneously in markets with different languages. For the documentation team, the traditional model of 'write and translate' does not work any longer. A bilingual writing team collaborates to produce a handbook in two languages at the same time.

Duffy, Gerald J. STC Proceedings (1994). Articles>Documentation>Localization>Collaboration


Bilingual Team Writing: Planning a Project   (PDF)

A two-person bilingual writing team enabled a software application development group to produce on-line documentation and a user guide simultaneously in two languages. Team writing in an international environment requires detailed planning, constant monitoring, and continuous communication in order to succeed.

MacKay, Brenda. STC Proceedings (1994). Articles>Project Management>Localization>Collaboration


Browse Sequence in Online Help   (PDF)

A browse sequence enables users to navigate through a series of help topics in the sequence established by the help author. Although often omitted from help systems, the browse sequence is useful and will become essential as print documentation diminishes. Effective design options for a browse sequence include multiple segments, rings, branching, and the use of a browse button to take the user to the first topic in the current segment of the browse sequence.

Farkas, David K. and Bruce R. Gibbs. STC Proceedings (1994). Articles>Documentation>Online>Help


Building a Constituency Through Outreach   (PDF)

Since government agencies deal with all audiences represented in the population, a variety of communication strategies must be used. One example from work at the National Vehicle and Fuel Emissions Laboratory serves to illustrate this point in reaching out to communicate environmental issues. In this example, interpersonal, community, mass media, and print communication all serve a vital role in building a constituency around one environmental issue.

Carter, Kathy E. STC Proceedings (1994). Careers>TC>Environmental>Government


"By the Way, We Also Want Online Help"   (PDF)

This presentation describes a strategy to meet a last-minute enterprise demand for online help for a software application program. We established design standards for writing online help, developed a process for gaining consensus from the project team on the content of the online help, and wrote the online help. We accomplished this in less than four months-a task that originally seemed impossible.

Davis, Herbert S. and Meryl Natchez. STC Proceedings (1994). Articles>Documentation>Online>Help


Capital Equipment Workshop   (PDF)

This workshop exposes attendees to the complexities of capital equipment budgeting and purchase, specifically in the areas of depreciation, useful life of a product, and accounting and company policy. By role-playing in a simulated business environment, attendees 'learn the ropes' and sharpen their skills.

Caernarven-Smith, Patricia. STC Proceedings (1994). Careers>Management


A Case Study of Health Risk Communication: What the Public Wants and What it Gets   (peer-reviewed)

The task of informing the public about various health risks is fraught with many problems. It is essential to overcome them if risk communication is to be improved. In 1989, the National Research Council (NRC) released a report that is important for many reasons. In particular, it helped establish a conceptual framework for risk communication and identified a research agenda to improve risk communication practices. One area of need identified by the report was better use of case studies to understand, e.g., 'how people react to different types of messages and channels; [and] what their actual concerns, frustrations, and data needs are' with regard to particular health risks.

Trauth, Jeannette M. Franklin Pierce Law Center (1994). Articles>Risk Communication>Biomedical


CD-ROM Development At AG Communication Systems: How We Did The Wrong Thing The Right Way   (PDF)

Time constraints prevented our team from rewriting our user's guide for online use. Early user testing and off-the-shelf electronic tools were key elements that ensured our success in enhancing usability to cancel the deadening effect of data dumping. We added menus and graphical navigation aids for user convenience. Interleaf provided automatic hypertext links and support throughout the project. We included an installation-and-reference guide to inform new-to-online users how to install and use the our product.

McDermott, Roberta J. STC Proceedings (1994). Design>Multimedia>CD ROM


CD-ROM Publishing: Personal Coaching From Industry Experts   (PDF)

Are you considering publishing your documentation on CD-ROM? Sign up for a consultation with experts from leading CD-ROM firms. NOTE: This 'workshop' takes place in individual 15-minute one-on-one sessions. Please try to arrive early and sign up for your time slot; then you're on your own (visit the exhibits? call your office?) until your session time. This way, all participants receive the complete attention of a CD-ROM consultant. We'll work with drop-ins if any time slots remain unassigned.

Gale, John, Stephanie L. Rosenbaum and Pamela Sansbury. STC Proceedings (1994). Articles>Multimedia>CD ROM


Chapter Development Stem Overview   (PDF)

The Chapter Development Stem offers sessions for all conference participants, not just the STC leadership. We have broadened the scope of the stem to create room for some new and innovative topics that compliment our traditional mix of chapter-related sessions. So take a look at what we have to offer and think about how you can include several Chapter Development sessions in your conference plans.

Hoyt, Thomas B. STC Proceedings (1994). Articles>Collaboration>Community Building


Chapter Seminars   (PDF)

Chapter seminars help members by providing current technical communication information, significant additional chapter funding, recruitment of new members, and a proving ground for new leaders. Seminars need a definite organization and leaders need clearly defined responsibilities and authorities. Seminars must provide useful relevant information, either focused or diverse, delivered effectively by skilled speakers. Seminars are not expanded monthly meetings; they must be quiet properly equipped pleasant facilities. Seminar finances must be balanced to provide the desired surplus, or the sting of lost funds will linger long after the sweet success of a stimulating program is forgotten.

Malcolm, Andrew. STC Proceedings (1994). Articles>Collaboration>Community Building>STC