Working with Web Developers in India: Why, Whom, and How

In the past decade or so, multi-national corporations have taken to diverting many of their customer service hotlines to Bangalore and other metropolitan centers in India, primarily as a ”cost-saving measure.“ Yet they’re perpetrating a greater injustice than simply annoying their customers to save a few cents. By giving their distant call center operators little training and even less authority to help customers — as most of them, with a few notable exceptions, seem to do — they’ve left many Westerners with an unfair impression of India as a pool of labor that, while presumably cheap, is apparently unskilled, apathetic, and awkward at communication.

Norbauer, Ryan. Vitamin (2008). Articles>Web Design>Regional>India

Stop Hacking, or be Stopped

CSS has experienced a colourful and unusual history. From historic slow adoption to the current slow rate of development, ugly hacks have meant filling in the gaps is par for the course. But now that Internet Explorer 7 is looming, we're getting ready to deal with the first really major upgrade to a browser's rendering engine since we've started using CSS-based layouts in earnest.

Shea, Dave. Vitamin (2006). Articles>Web Design>CSS