#24759
The first step in usability survival is to make sure that your development process is customer centred. This means making sure that customers are involved in the design and evaluation of the system.
Userfocus (2003). Articles>User Centered Design
#19603
In the dusty institutions where usability standards gather to party with each other, ISO 9241 is a bit of a celebrity. It is widely cited by people who would be hard pushed to name any other standard, and parts of it are virtually enshrined in law in some European countries. But as is the fate of many celebrities, all most usability professionals know about the standard is its name. This white paper describes each of the 17 parts of ISO 9241 in detail.
Travis, David. Userfocus (2003). Articles>Usability>Standards
#19606
Discount Usability: Time To Push Back the Clock?
Discount usability techniques are a great way to eradicate usability problems. But they can never answer the question, 'How usable is this system?' We blow the dust off some techniques commonly used in the early days of usability testing to see if they can provide an answer.
#19607
This website is for people who want to improve the usability of their e-commerce site.
Userfocus (2003). Design>Usability>E Commerce>Web Design
#19605
Standards Update: Usability Test Reporting
It’s a truism that even a bad usability test will help improve your software. But the findings from different usability tests are notoriously difficult to compare. This makes it difficult to track usability improvements or to see how you compare against an earlier product. An emerging international standard looks set to solve this problem.
#24756
You may find these crosswords useful for your training courses, to raise awareness of usability in your team, or just for something to do over coffee. You are free to use them for any purpose, so long as the copyright remains intact.
#19604
People often throw around the terms 'objective' and 'subjective' when talking about the results of a usability test. These terms are frequently equated with the statistical terms 'quantitative' and 'qualitative'. The analogy is false, and this misunderstanding can have consequences for the interpretations and conclusions of usability tests.
Hodgson, Philip. Userfocus (2003). Articles>Usability>Testing>Methods
#24757
Most people use Microsoft Excel to analyse the results of usability tests, but did you know you can use it to collect the data too? This spreadsheet allows you to measure task completion rates, analyse questionnaire data, and summarise participant comments. It even includes a timer so you can measure time-on-task.
Userfocus (2003). Resources>Usability>Testing>Microsoft Excel
#19608
Join the mailing list to receive a monthly newsletter. The newsletter will also keep you informed of updates to User Focus reports and white papers.
Userfocus (2003). Resources>Usability>Mailing Lists
#24758
Using Microsoft Excel to Collect Usability Data 
For many usability engineers and human factors researchers, basic note-taking on a paper form or laptop computer represents the common data collection strategy. Unfortunately, this approach can be cumbersome and slow to compile the data following the completion of a study.
Zazelenchuk, Todd. Userfocus (2003). Articles>Usability>Testing>Microsoft Excel
