Usability by Design http://tc.eserver.org/publisher/Usability_by_Design A listing of works published by Usability by Design in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif Usability by Design http://tc.eserver.org/dir/Usability_by_Design Beyond Functionality http://tc.eserver.org/26031.html http://tc.eserver.org/26031.html Some organisations still take a function-centric approach to their online transactions with customers. Functionality is king, and interactions with the customer are seen as secondary. The New Digital Divide http://tc.eserver.org/26032.html http://tc.eserver.org/26032.html Five years ago, having access to the Internet and a healthy computer required quite a low level of knowledge. Now, you need a veritable technology armory to stand any hope of staying safe. New Plasma Screens Fail London's Commuters http://tc.eserver.org/26034.html http://tc.eserver.org/26034.html Although the new screens at Waterloo station use the latest screen technology and look very impressive, they have not been designed with the hassled and hurried commuter in mind. Resources http://tc.eserver.org/26036.html http://tc.eserver.org/26036.html A collection of categorized links to usability, accessibility, and information design online resources. UK E-Commerce Losing Half Its Local Business http://tc.eserver.org/26035.html http://tc.eserver.org/26035.html UK e-commerce businesses could be losing as much as half their local business, if they opt for a 'dot com' web address. Why They Leave Without Buying http://tc.eserver.org/26033.html http://tc.eserver.org/26033.html Why do so many people leave websites without buying the items they came to look at?