Deconstructing the Mobile Web

The more I think about it, the more convinced I am that the mobile Web is largely overplayed hype--the clumsy extrapolation of the behavior and use of a basic set of interfaces from one environment to another incompatible one. As a result of this broken mental model of mobile computing, we are not taking advantage of the real potential this technology offers.

Knemeyer, Dirk. UXmatters (2006). Articles>Web Design>Wireless Web

Designing a Different Kind of Intranet: An Intranet for a UX Team

Most of us who are working as part of a design team in a services company, a product company, or even a design boutique have to live with a generic intranet. In this article, I’ll describe how to leverage your company’s intranet and how to build a community around an intranet for a UX team.

Mallik, Anirban Basu. UXmatters (2008). Articles>Web Design>Community Building>Intranets

Designing Breakthrough Products: Going Where No User Has Gone Before

For UX designers, some of the most exciting projects to work on are new-to-the-world or breakthrough products that solve real problems people didn't even realize they had. Get them right and they may be hugely successful in the marketplace, but they're also the riskiest projects. While user-centered design (UCD) techniques can sometimes be valuable on new-product projects, more often, they don't seem to work particularly well when designing breakthrough products. Here are some lessons I've learned from my own work on new-product projects.

Olsen, George. UXmatters (2006). Design>User Interface

Designing Ethical Experiences: Social Media and the Conflicted Future

Questions of ethics and conflict can seem far removed from the daily work of user experience (UX) designers who are trying to develop insights into people's needs, understand their outlooks, and design with empathy for their concerns [2]. In fact, the converse is true: When conflicts between businesses and customers--or any groups of stakeholders--remain unresolved, UX practitioners frequently find themselves facing ethical dilemmas, searching for design compromises that satisfy competing camps. This dynamic is the essential pattern by which conflicts in goals and perspectives become ethical concerns for UX designers. Unchecked, it can lead to the creation of unethical experiences that are hostile to users--the very people most designers work hard to benefit--and damaging to the reputations and brand identities of the businesses responsible.

Lamantia, Joe. UXmatters (2008). Articles>User Experience>Community Building>Ethics

Designing Ethical Experiences: Understanding Juicy Rationalizations

Designers rationalize their choices just as much as everyone else. But we also play a unique role in shaping the human world by creating the expressive and functional tools many people use in their daily lives. Our decisions about what is and is not ethical directly impact the lives of a tremendous number of people we will never know. Better understanding of the choices we make as designers can help us create more ethical user experiences for ourselves and for everyone.

Lamantia, Joe. UXmatters (2008). Articles>User Experience>Ethics

Designing for Bridge Experiences

The practice of user experience lacks the historical pedigree of many of its constituent elements, including human/computer interaction, library science, social-science research methods, product-development methodology, and, most of all, design. What it does enjoy, however, is a pragmatic, multidisciplinary approach that encompasses the intertwined social, economic, and technological forces it engages. It's a contingent amalgamation--an assembly of what works--and a set of perspectives and problem-solving techniques that define how we, as practitioners, think about creating products and services.

Grossman, Joel. UXmatters (2006). Articles>User Experience

Review: Designing for Interaction

Dan Saffer's Designing for Interaction: Creating Smart Applications and Clever Devices was an ambitious undertaking. In fewer than 300 pages, he has attempted to cover the history, current practice, and notions about the future of the rapidly evolving discipline of interaction design (IxD). Whether you are simply curious about interaction design, are entering the profession yourself, or are collaborating with an interaction designer, Designing for Interaction is a good place to start your journey down the road of interaction design.

Frishberg, Leo. UXmatters (2006). Articles>Reviews>Interaction Design

Review: Designing Interfaces

Over the past few years, I have come to appreciate the power patterns have as a shorthand that lets software engineers communicate their design intentions. Being able to discuss an Observer or Factory pattern with other engineers quickly moves the design discussion to more substantive concerns.

Frishberg, Leo. UXmatters (2006). Articles>Reviews>User Interface

Designing the Mobile User Experience

Today, we're trying to understand how mobile devices--and by extension the mobile Web--can fit into and even enhance our day-to-day lives. As we do so, we should endeavor to avoid the mistakes we made before we understood the opportunity inherent in the Web.

Cecil, Richard F. UXmatters (2006). Design>Web Design>Wireless Web>Mobile

Designing User Experiences for Applications Versus Information Resources on the Web

The relatively recent adoption of user-focused design practices by the Web design and development community--including personas, participatory design, paper prototyping, and the like--highlights important distinctions between the user experiences of desktop applications and those of information spaces. With the growing desire for usable Web applications, these distinctions become more topical and important to understand. Though the process of designing and creating application and information space user experiences for the Web is virtually the same--even if the deliverable design documents may differ--their user experiences are fundamentally and profoundly different. For designers, business analysts, marketing consultants, and others who are sincerely interested in delivering the best user experiences online, understanding these distinctions can reduce the cost of design and improve the likelihood of user acceptance.

Frishberg, Leo. UXmatters (2006). Design>User Experience>Programming>Participatory Design

Developing the Invisible

During my years as an interface designer, I've worked with lots of different development teams. From big companies to small startups, the interactions between me--the product designer--and developers have been pretty consistent. We work through what interactions and features are possible given our timeframe and resources. We discuss edge cases and clarify how specific interactions should work. We debate product strategy, information architecture, target audience, front-end technologies, and more. We also frequently encounter the same issue: the need to consider what's not there.

Wroblewski, Luke. UXmatters (2006). Design>User Interface

Display 2.0: A Look Forward to the High-Definition Web and Its Effect on Our Digital Experience

The adoption of high-resolution displays--with 150 or more pixels per inch--will significantly alter our conception of what the Web and networked applications can potentially be. As the price of high-res displays comes down to earth and early adopters make way for mass consumers, beautiful visualizations of data will enrich the digital realm.

Follett, Jonathan. UXmatters (2006). Design>Graphic Design>Web Design>High Definition

Documenting the Design of Rich Internet Applications: A Visual Language for State

Ajax and Rich Internet Applications (RIAs) have revolutionized the way users interact with Web sites. However, documenting the design of any page that uses Ajax is a challenge, because the page--and, more importantly, components on the page--can have different states, depending on how users interact with the page's components.

Cecil, Richard F. UXmatters (2007). Design>Web Design>Multimedia>Ajax

Dynamic Help in Web Forms

Many Web application designers strive to reduce the amount of instructional text that appears in the user interfaces they create. A likely part of their motivation is the perception that, if explaining how to use something requires too much instruction, it probably isn't that easy to use and, therefore, has room for improvement in its design. Another motivating factor might be the tendency for people not to read any on-screen instructions, just like they tend not to read product manuals. This type of thinking also applies to Web forms. When possible, designers strive to utilize a minimal amount of text to explain how users should fill in the different input fields in a form.

Wroblewski, Luke. UXmatters (2007). Design>Web Design>Forms>Help

Review: Effective Prototyping for Software Makers

Effective Prototyping for Software Makers is an ambitious undertaking that in some ways redefined the meaning of prototyping for me. No reader is likely to absorb this tome from cover to cover--certainly not in one sitting and maybe never. The authors have tried to include as much information as possible on the topic, resulting in an extensive reference that paradoxically leaves me unsatisfied.

Frishberg, Leo. UXmatters (2007). Articles>Reviews>Prototyping

Effective User Assistance Design: Ten Best Practices

In a utopian world, a product would be so perfect it would not need any user assistance at all. But in reality, products aren't perfect, and users need assistance through different stages of their use. User assistance (UA)--in the form of manuals or online Help--guides users in their tasks, suggests better ways of getting their work done, and provides directions for troubleshooting their problems.

Dalvi, Meghashri. UXmatters (2007). Articles>User Interface>Help>Online

The Elements of Interaction Design

Other design disciplines use raw materials. Communication designers use basic visual elements such as the line. Industrial designers work with simple 3D shapes such as the cube, the sphere, and the cylinder. For interaction designers, who create products and services that can be digital (software) or analog (a karaoke machine) or both (a mobile phone), the design elements are more conceptual. And yet they offer a powerful set of components for interaction designers to bring to bear on their projects.

Saffer, Dan. UXmatters (2006). Design>Usability>Interaction Design

Engagement: Should We Care?

These days, the idea of customer engagement is almost as hot as Web 2.0--and almost as controversial. As busy UX professionals, should we invest our time and energy in caring about engagement, or is it just another buzzword? I think we do need to understand customer engagement, so that, at a minimum, we can respond intelligently to questions about it from marketers or executives. We might even glean some useful insights from thinking about engagement. This column aims to cut through the hype and reveal the potential value of engagement.

Jones, Colleen. UXmatters (2008). Articles>User Experience>User Centered Design>Audience Analysis

Engagement: Should We Care?

These days, the idea of customer engagement is almost as hot as Web 2.0--and almost as controversial. As busy UX professionals, should we invest our time and energy in caring about engagement, or is it just another buzzword? I think we do need to understand customer engagement, so that, at a minimum, we can respond intelligently to questions about it from marketers or executives. We might even glean some useful insights from thinking about engagement. This column aims to cut through the hype and reveal the potential value of engagement.

Jones, Colleen. UXmatters (2008). Articles>User Experience

Engaging User Creativity: The Playful Experience

With so many choices as to how we can spend our time in the digital age, attention is becoming the most important currency. In today's splintered media environment, new digital products and services must compete with everything under the sun, making differentiation key to developing an audience that cares, invests, and ultimately drives value.

Follett, Jonathan. UXmatters (2007). Articles>User Experience>User Centered Design

Ensuring Accessibility for People With Color-Deficient Vision

If you do not consider the needs of people with color-deficient vision when choosing color schemes for applications and Web pages, those you create may be difficult to use or even indecipherable for about one in twelve users.

Gabriel-Petit, Pabini. UXmatters (2007). Design>User Interface>Accessibility>Color

The Enterprise User Experience: Bridging the IT/Marketing Divide

Within the corporate world, the clash between marketing and IT teams is a well known, but little discussed subject. Often, the marketing or corporate communications team owns the vision for online efforts, while the tech team owns their execution.

Goodman, Bob. UXmatters (2005). Articles>User Experience

Envisioning the Future of User Experience

Perspectives on the role UX professionals will play in the future and a few forward-looking predictions about the field of user experience.

Sherman, Paul J. UXmatters (2007). Articles>User Experience>Planning

Envisioning the Whole Digital Person

As a human society, we're quite possibly looking at the largest surge of recorded information that has ever taken place, and at this point, we have only the most rudimentary tools for managing all this information--in part because we cannot predict what standards will be in place in 10, 50, or 100 years.

Follett, Jonathan. UXmatters (2007). Articles>User Centered Design>Information Design>Databases

Evaluating the Usability of Search Forms Using Eyetracking: A Practical Approach

The usability of forms is often massively important to the overall usability of a Web site. That's why we decided to subject some of these forms to a quick round of eyetracking tests and have analyzed the resulting data to better understand what makes Web forms usable--or unusable.

Penzo, Matteo. UXmatters (2006). Design>Web Design>Usability>Eye Tracking