Tools and Techniques for Working with Subject-Matter Experts  

Technical editor or writer needs to close the gap between the subject matter expert and the novice. A close collaboration between the technical editor and the expert results in better manuals.

Rosenberg, Nad. TechWRITE (2007). Presentations>Collaboration>SMEs

The Under-Appreciated Art of Proofreading

Although I hate to sound like a Luddite, the automatic tools are no guarantee that your document will be error free. Here are a few proofreading tips that may help you eliminate some common errors.

Rosenberg, Nad. TechWRITE (2006). Articles>Editing>Collaboration

Ten Ways to Save Money When Publishing a Manual

Several hints on how to produce professional documentation less expensively.

Rosenberg, Nad. TechWRITE (2005). Articles>Documentation>Financial>Project Management

Ten Tips for a Better Manual

If the manual is for novices, make sure that the average person can understand what has been written (that is, don't include a lot of jargon or technical assumptions). This is sometimes very difficult for a writer who is a subject matter expert. He or she may have forgotten what it's like to know absolutely nothing about that particular subject.

Rosenberg, Nad. TechWRITE (2004). Articles>Documentation>Advice

Which Type of Online Manual is Best for You

So, the mandate has come down from senior management to "put those manuals online!" Now what do you do? As you know, there are many types of online manuals—but which is best for your situation? This article discusses the options.

Rosenberg, Nad. TechWRITE (2004). Articles>Documentation>Online>Methods