Blind to Users' Needs

Making the web accessible by disabled people doesn't necessarily make it usable. Does simplicity always make for ideal usability - or are there instances where an innovative website might be difficult to use, but also hold usability dividends for users prepared to meet the technology halfway?

Starr, Sandy. Spiked Online (2002). Articles>Web Design>Accessibility

Disabling Innovation

Setting legal standards for making websites 'accessible' to all won't help web designers, or users.

Perks, Martyn. Spiked Online (2004). Articles>Web Design>Accessibility>Usability

Excuse-ability

Without innovative solutions that are imaginative and that promote the talents of the producer, the designer is left solving narrow, piecemeal issues that don't add up to much. Which is why Nielsen and Tahir reduce everything to the banal. They accept that the interface is the most critical aspect of the product, losing sight of the possibilities of the product itself.

Perks, Martyn. Spiked Online (2002). Articles>Usability>Web Design>CRM

Hiding Behind the User

At a time when the customer service culture has penetrated every level of business, and businesspeople fret endlessly over issues such as customer loyalty, companies are extremely susceptible to worries that they are, without even knowing it, turning customers away.

Eliot, Ben. Spiked Online (2002). Articles>Web Design>Usability