maintainer-Software Development Times http://tc.eserver.org/publisher/Software_Development_Times A listing of works published by Software Development Times in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Software_Development_Times http://tc.eserver.org/31727.html http://tc.eserver.org/31727.html Customer support costs account for as much as 60 percent of a high-tech company’s total costs. Documentation is the first line of support for most customers, and customers usually use documentation to find the answer to a problem they’re having. The inevitable result of poor or nonexistent documentation is that more people try calling the customer support lines for help. http://tc.eserver.org/30707.html http://tc.eserver.org/30707.html There's an irony about agile development. There is no hard evidence that it produces better software, faster. And formal adoption rates, admittedly hard to measure, don't reach the 20 percent mark. Yet the ideas that underpin agile development--defining requirements incrementally, writing software in short stints, seeking customer feedback, testing code as it's written, frequent builds--have caught on like wildfire. They are widely accepted as sound development practices, even among teams that have not formally adopted them. http://tc.eserver.org/30708.html http://tc.eserver.org/30708.html Since it's been a decade since Netscape was relevant, I guess it was overdue. But that doesn't make it any easier to say goodbye to an old friend, no matter how long it's been since you had any fun together. http://tc.eserver.org/19349.html http://tc.eserver.org/19349.html The more time I spend browsing various Web sites, the angrier I get with those developers who take liberty with the amount of software I need to view their pages and navigate their site. I realize that developers want to stay on top of what is cool and unusual and eye-catching and create a site that is visually appealing, engaging and all that. But do they realize that your average member of the browsing public doesn't care at all about these things?