A Comparison of Three Visual Help Authoring Tools

What Are These Tools? Screen recorders that let you: record a series of screens as frames in a movie – like chaining together screen shots; annotate the frames with text captions, high-lights, and other effects for enhanced learning and explanation; add testing – informally through “dead-end” quizzes or formally using eLearning; publish the result.

Perlin, Neil E. SlideShare (2007). Presentations>Documentation>Software>Help

The Cautionary Tales of Social Media

Why is social media so important? Traditional media tells the same big story TO AS MANY PEOPLE AS POSSIBLE. Social Media is about lots of little stories told IN SMALL GROUPS AT THE SAME TIME.

Goldstein, Seth Justin. SlideShare (2009). Presentations>Business Communication>Social Networking

Just Put That In The Zip Code Field: The Ins and Outs of Content Modeling

How closely does the content in your CMS resemble the logical content you planned on? # Different systems have vastly different content modeling.

SlideShare (2009). Presentations>Content Management>Information Design

Move Over Text: Video Documentation Meets DITA

In the US today, there are 82.5 Million Content Creators 13.9% create content in virtual worlds 18.1% create video content 23.9% create blog content 79.7% create content on a social network. All we need is a standard that will support the topic- based nature of “how to” video content XML, and by extension, DITA, seemed to be a perfect fit.

Abel, Scott and Sean Healy. SlideShare (2009). Presentations>Documentation>Multimedia>Video

Developing A Unified Content Model

A unified content strategy is: a repeatable method of identifying all content requirements up front; creating consistently structured content for reuse; managing that content in a definitive source; assembling content on demand to meet your needs. A unified content model is the framework that supports your strategy.

Rockley, Ann. SlideShare (2007). Presentations>Content Management>Content Strategy>Planning

Centralized Translation Processes: Overcoming Global Regulatory and Multilingual Content Challenges

Accurate translations of clinical trial documents play an important role in meeting global product demands. Mistakes from poorly done translations can result in product delays, cost overruns, malpractice or product liability lawsuits, and confused subjects / patients.

Kassatkina, Inna. SlideShare (2007). Presentations>Content Management>Translation>Biomedical

Running an Efficient CMS Evaluation and Procurement Process: Hands-on Tips, Insider Knowledge and Advice

Why is getting the process right, so important? Value for money, project success, Return on investment.

Tintori, Piero. SlideShare (2007). Presentations>Content Management>Software>Assessment

Analyzing Your Deliverables: Developing the Optimal Documentation Library

Web 2.0 includes: wikis, podcasts, blogs, widgets/gadgets, social networks … and combinations of all the above. Not everyone contributes equally – Creators (18%), Critics (25%), Spectators (48%). But all are important.

Bleiel, Nicky. SlideShare (2007). Presentations>Content Management>Documentation>Help

Social Media Policies: An Introduction

Despite what some people say, rules still apply when it comes to social media. Policies provide structure—for you and for your colleagues/employees.

Fleet, Dave. SlideShare (2009). Presentations>Workplace>Policies and Procedures>Social Networking

Overload, Shmoverload

We don't really know what attention is, despite all the mumbo-jumbo spouted by Nobel laureates. My guess: most of what people say about attention is hogwash: mere anecdotes, or flimsy cultural norms offered up in a 'be productive, be happy' wrapper. Whenever business thinkers seek to apply an economic metaphor to human cognition, it is a mess: remember "knowledge management"?

Boyd, Stowe. SlideShare (2007). Articles>User Centered Design>User Experience>Emotions

The Power and Peril of Online Communities

Community is discussions, people, passion, alignment, emergent, support, connections, and relationships.

Happe, Rachel. SlideShare (2009). Presentations>Web Design>Community Building>Online

Keep It Simple: Streamline Your Documentation to Make it More Effective

Are we giving users the help they need, in the way they need it? Go minimal.

Nesbitt, Scott. SlideShare (2009). Presentations>Documentation>Minimalism

Translation as an Act of Communication

Includes an illustration of international professional communication, the double commitment of international professional communicators, and professionals and documentation experts.

Durão, Rosário. SlideShare (2008). Presentations>Language>Communication>Translation

What Technical Communicators Need to Know About Flash 

What is Flash? It's a vector-based format for moving images. Adobe technology via Macromedia Proprietary FLA for Flash development files. SWF for compressed files.

O'Keefe, Sarah. SlideShare (2008). Presentations>TC>Multimedia>Flash

Adding Style To Your Microsoft Wpf And Silverlight Applications 

Windows Presentation Foundation is a cross-browser cross-platform cross-device implementation of .NET for building and delivering the next generation of media experiences and rich interactive applications for the Web.

Koenig, Chris. SlideShare (2007). Presentations>Multimedia>Interaction Design>Silverlight

Diagnosing Technical Issues With Search Engine Optimization 

Which pages have the search engines crawled? What kind of pages are they? Has the search engine Indexing indexed all of the crawled pages? How’s the search engine ranking traffic?

Robot, Jane. SlideShare (2009). Presentations>Web Design>Search Engine Optimization

Wicked Problems and SharePoint: Rethinking the Approach 

SharePoint can neither create nor destroy organizational chaos, but does an excellent job of reflecting the level of organizational chaos that existed at the time of deployment. The “SharePoint paradox” and paths to SharePoint wickedness. The power of Issue Mapping and IBIS based collaboration. How to leverage the best of SharePoint and Issue Mapping.

Culmsee, Paul. SlideShare (2009). Presentations>Content Management>Information Design>Microsoft SharePoint

Back to the Basics: SharePoint Fundamentals 

Information for administrators of Microsoft SharePoint servers.

Oleson, Joel. SlideShare (2009). Presentations>Content Management>Software>Microsoft SharePoint

Alfresco As SharePoint Alternative: An Architecture Overview 

Provides an overview of Alfresco, an open-source alternative to Microsoft's SharePoint content management system.

Barmash, Jean. SlideShare (2009). Presentations>Content Management>Microsoft SharePoint>Alfresco

Alfresco Share for Streamlining Project Management And Collaboration 

Alfresco integrates easily with existing behaviors, is nimble enough to be adapted to fluid processes, facilitates project communication, and proactively provides the right information to the right people.

Toub, Joshua and Josh McJilton. SlideShare (2009). Presentations>Content Management>Project Management>Alfresco

What Is Social Interaction Design? 

What is SxD? Design of social media. It involves all web design disciplines: User Interface, Interaction design, Experience design, and Information Architecture. Social media include networked applications that permit direct and indirect, private and public communication and interaction. Social media platforms may be computer-based or mobile, even game platforms.

Chan, Adrian. SlideShare (2006). Presentations>Social Networking>Interaction Design