A directory of resources inthe field of technical communication.


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AJAX Usability Metrics

A look at how to quantify or measure the benefits of a better user interface built with Ajax.

Charland, Andre. SlideShare (2006). Presentations>Web Design>Usability>Ajax


Alfresco As SharePoint Alternative: An Architecture Overview

Provides an overview of Alfresco, an open-source alternative to Microsoft's SharePoint content management system.

Barmash, Jean. SlideShare (2009). Presentations>Content Management>Microsoft SharePoint>Alfresco


Alfresco Share for Streamlining Project Management And Collaboration

Alfresco integrates easily with existing behaviors, is nimble enough to be adapted to fluid processes, facilitates project communication, and proactively provides the right information to the right people.

Toub, Joshua and Josh McJilton. SlideShare (2009). Presentations>Content Management>Project Management>Alfresco


Analyzing Computer-Mediated Communication in Professional Environments: An Activity Theory Approach

CMC is not an end in itself, but a way to accomplish cyclical work objectives. CMC genres are part of an ecology of genres, providing additional ways to communicate, ways that interact with other genres. To understand how these ecologies of genres work in professional environments, we must understand the activities they mediate. To investigate, I (and many others in professional communication) have turned to field studies.

Spinuzzi, Clay. SlideShare (2012). Presentations>Research>Workplace>Activity Theory


Analyzing Your Deliverables: Developing the Optimal Documentation Library

Web 2.0 includes: wikis, podcasts, blogs, widgets/gadgets, social networks … and combinations of all the above. Not everyone contributes equally – Creators (18%), Critics (25%), Spectators (48%). But all are important.

Bleiel, Nicky. SlideShare (2007). Presentations>Content Management>Documentation>Help


Are Automated Genres Still Genres?

Clay Spinuzzi's Genre 2012 presentation on genre development in partially-automated environments.

Spinuzzi, Clay. Slideshare (2012). Presentations>Rhetoric>Genre>Information Design


Behind the Kimono

We don't show our work. Developers do it. Graphic designers do it. But have you ever seen a wireframe from a prominent web designer?

Unger, Russ. SlideShare (2010). Presentations>Web Design>Prototyping>Project Management


The Business Case For Web Content Management...and Why Plone

Each situation is unique based on specific organizational needs and issues. Although the benefits may be difficult to quantify at times, at some point, your company will simply decide that, ROI or not, it can't live any longer with the (likely growing) pain of not effectively managing your content.

Crouch, David. SlideShare (2008). Presentations>Content Management>Business Case>Plone


The Cautionary Tales of Social Media

Why is social media so important? Traditional media tells the same big story TO AS MANY PEOPLE AS POSSIBLE. Social Media is about lots of little stories told IN SMALL GROUPS AT THE SAME TIME.

Goldstein, Seth Justin. SlideShare (2009). Presentations>Business Communication>Social Networking


Centralized Translation Processes: Overcoming Global Regulatory and Multilingual Content Challenges

Accurate translations of clinical trial documents play an important role in meeting global product demands. Mistakes from poorly done translations can result in product delays, cost overruns, malpractice or product liability lawsuits, and confused subjects / patients.

Kassatkina, Inna. SlideShare (2007). Presentations>Content Management>Translation>Biomedical


Communicating Design: Web Design Documentation

An overview of web design methods, including a survey of questions one should ask during the process.

Brown, Dan. SlideShare (2006). Presentations>Web Design>Documentation


A Comparison of Three Visual Help Authoring Tools

What Are These Tools? Screen recorders that let you: record a series of screens as frames in a movie – like chaining together screen shots; annotate the frames with text captions, high-lights, and other effects for enhanced learning and explanation; add testing – informally through “dead-end” quizzes or formally using eLearning; publish the result.

Perlin, Neil E. SlideShare (2007). Presentations>Documentation>Software>Help


Contextual Narrative: Rethinking Communication In Our Professions

The rich contextual narrative contained in a story makes it a far more effective way of learning than by reading any procedure, best practice, or most other knowledge transfer media. What makes stories so compelling? While we have been taught that people process information, they actually learn by processing patterns. The patterns held in stories hold far more contextual meaning than we intentionally convey, and stay longer with those being told the stories. Will we ever wean customers from calling the help desk? Should we start our manuals with "once upon a time ...?" Is the answer to usability to create a giant template for all Web applications? Which patterns work, and why don't my patterns ever seem to be ones that stick?

Bailie, Rahel Anne. SlideShare (2007). Presentations>Communication>Rhetoric


Creating Documentation With A Wiki: The DITA Storm Project

DITA is natural. Do XML/DITA conversion research now. Wiki is especially good for iterative writing. Structured wiki authoring in coming.

Abel, Scott. SlideShare (2007). Presentations>Documentation>Wikis>DITA


Developing A Unified Content Model

A unified content strategy is: a repeatable method of identifying all content requirements up front; creating consistently structured content for reuse; managing that content in a definitive source; assembling content on demand to meet your needs. A unified content model is the framework that supports your strategy.

Rockley, Ann. SlideShare (2007). Presentations>Content Management>Content Strategy>Planning


Developing Content as a Business Asset

Can documentation be an asset? I surfed the web looking for information on documentation as a business asset. I didn’t find as much as I thought I would. Some of the attitudes on the web about documentation are kind of disturbing.

Lockett Zubak, Cheryl. SlideShare (2010). Presentations>Content Management>Business Communication


Developing Effective Communication Skills

Studies tell that 70% of mistakes in the workplace are a direct result of poor communication. This presentation addresses how to prevent this.

Antariksa, Yodhia. SlideShare (2010). Presentations>Communication>Advice


Diagnosing Technical Issues With Search Engine Optimization

Which pages have the search engines crawled? What kind of pages are they? Has the search engine Indexing indexed all of the crawled pages? How’s the search engine ranking traffic?

Robot, Jane. SlideShare (2009). Presentations>Web Design>Search Engine Optimization


The Ears Have It (Notes)

Some people call it blogging out loud. Podcasting is a fairly easy and fairly inexpensive way of presenting your ideas and opinions. But podcasting is more than a platform for reviews or polemic. It's also a powerful tool within the enterprise for training, for marketing, and for documentation. Imagine being able to carry product information or supplementary material with you and not have to worry about stacks of paper? You can do that with a podcast.

Davis, Aaron and Scott Nesbitt. SlideShare (2008). Presentations>Multimedia>Audio>Podcasting


FLOSS Manuals: Too Good To Be Free

Documentation has to have an aesthetic strategy. Documentation has to be consumable. It has to be friendly, not just in the way it’s written but in the way it presents itself. It should be easy to read, it should look attractive, and it should look like something you want to engage with.

Nesbitt, Scott. SlideShare (2010). Presentations>Documentation>Open Source


How to Write a Technical Report

This presentation describes the standard structure of a lab report and provides a methodology for successfully producing such a report. It includes a description of the generic structure of a report and variations on this theme.

Jobling, C.P. SlideShare (2007). Presentations>Writing>Technical Writing>Reports


Just Put That In The Zip Code Field: The Ins and Outs of Content Modeling

How closely does the content in your CMS resemble the logical content you planned on? # Different systems have vastly different content modeling.

SlideShare (2009). Presentations>Content Management>Information Design


Keep It Simple: Streamline Your Documentation to Make it More Effective

Are we giving users the help they need, in the way they need it? Go minimal.

Nesbitt, Scott. SlideShare (2009). Presentations>Documentation>Minimalism



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