Touchscreen: Usability Guidelines

Are touchscreens always good news for users? Our consultants suggest guidelines to ensure touchscreen devices are both usable and useful.
Haywood, Anna and Rajinder Reynolds. Serco (2008). Articles>Human Computer Interaction>User Interface>Usability
Guidelines on the Common Features of Mobile Phone Interfaces 
An ever increasing range of mobile phones are appearing on the market, each with their own features, designs and interfaces. Our extensive experience of working with a wide range of phones suggests that, despite their many differences, there are some user interface requirements common to all mobile phones. These requirements are presented as guidelines below.
Stockbridge, Lucy and Azia Mughal. Serco (2007). Articles>Human Computer Interaction>Wireless Web>User Interface
Noddys Guide to Usability Testing and Gaming 
Discusses how usability testing can be useful at all stages of games development.
User Challenges in the Connected Home 
A discussion of the major user-related issues that may present a barrier to the development of the connected home.
Stockbridge, Lucy and Azia Mughal. Serco (2006). Articles>Usability>Ubiquitous Computing
Another Usability Tool: Marketing 
Discusses how working closely with marketing can improve usability.
Swartz, Andrew. Serco (2005). Articles>Usability>Collaboration>Marketing
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