http://tc.eserver.org/publisher/Semantic_Studios A listing of works published by Semantic Studios in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Semantic_Studios http://tc.eserver.org/29558.html http://tc.eserver.org/29558.html Is it more important for your web site to be desirable or accessible? How about usable or credible? The truth is, it depends on your unique balance of context, content and users, and the required tradeoffs are better made explicitly than unconsciously. http://tc.eserver.org/23041.html http://tc.eserver.org/23041.html For an information architect with library roots, what's next is obvious: ambient findability. I want to be able to find anything, anywhere, anytime. http://tc.eserver.org/23055.html http://tc.eserver.org/23055.html The value of a thesaurus stems from the inherent problems of natural language indexing and searching. Different users define the same query using different terms. Document authors, indexers, and information architects describe the same concepts using different terms. http://tc.eserver.org/23056.html http://tc.eserver.org/23056.html A well-designed information architecture with intuitive organization, labeling, navigation, and indexing systems can significantly reduce the amount of time that users spend blundering through the hierarchies of Web sites and intranets. How much is this time-savings worth? The case is clearest for intranets where the users are your employees. http://tc.eserver.org/23046.html http://tc.eserver.org/23046.html Is the widespread ignorance of information architecture our fault? Are we really such lousy communicators? What's up? http://tc.eserver.org/23057.html http://tc.eserver.org/23057.html When I compare the usability of the highly graphical MAPA dynamic site map with that of a more traditional text-based table of contents, the traditional approach wins hands-down. You can scan the contents much faster and you don't need a fast connection or a Java-enabled browser. http://tc.eserver.org/23047.html http://tc.eserver.org/23047.html I know lots of usability advocates who speak the language of business quite fluently. Could we get better? Sure. But on the whole, we are the solution, not the problem. Let's not weaken our ranks with friendly fire. We have plenty of real enemies to keep us busy. http://tc.eserver.org/23050.html http://tc.eserver.org/23050.html Jared Spool loves to slander search. He says 'searching stinks.' He proclaims it's 'worse than nothing.' He exhorts web designers to 'keep users from using search.' And he backs up these defamatory accusations with $3,000,000 worth of user research data. Is Jared right? Do his research results tell the whole truth and nothing but the truth? Is browsing better than searching? No, No, and No! http://tc.eserver.org/23053.html http://tc.eserver.org/23053.html What is the relationship between information architecture design and usability engineering? This is a loaded question, and I wade into dangerous waters by addressing it, but the answer has significant implications for a variety of audiences. http://tc.eserver.org/23049.html http://tc.eserver.org/23049.html As the original end-to-end architecture of the Internet is increasingly compromised, and as copyright and patent law expand their reach, the commons of code, content and creativity that launched the World Wide Web is being quietly smothered. While Lessig focuses on technology and the law, his dark prophecies are relevant to the practice of information architecture. http://tc.eserver.org/23044.html http://tc.eserver.org/23044.html There are all sorts of idiosyncratic reasons why information architects should reach across borders. http://tc.eserver.org/23052.html http://tc.eserver.org/23052.html Is the portal a task-oriented platform for applications, e-services and cross-functional business process integration or a tool for enterprise-wide knowledge management? Is it a bottom-up enabler of communication and collaboration or a top-down channel for broadcasting official corporate propaganda? Inevitable consensus answer? It's all of these things and more, and the IT folks better be ready to support this exciting new paradigm! http://tc.eserver.org/23048.html http://tc.eserver.org/23048.html How do knowledge workers learn? How do they decide what to learn next? What motivates them to share? These questions are central to the challenges of knowledge management, and yet most corporate portals and online communities are designed in ignorance of their answers. http://tc.eserver.org/23051.html http://tc.eserver.org/23051.html What bothers me most about web and intranet redesign projects is the widespread practice of throwing out the baby with the bathwater. http://tc.eserver.org/23045.html http://tc.eserver.org/23045.html Studies regarding how people evaluate a web site's credibility show the critical importance of information design and structure. Users trust sites that are well-designed and well-organized. Poor navigation is the key element that decreases earned web credibility. http://tc.eserver.org/23054.html http://tc.eserver.org/23054.html Beware the virtual document! It may look harmless. It certainly looks helpful. It will lure you with a siren's song of reusable content components that enhance flexibility and improve efficiency. And then, if you're not careful, it will smash you into pieces upon the rocky shores of complexity.