#31982
Eight Issues to Consider When Developing Metrics for Your Technical Communication Group
Wondering how you can assess the effectiveness and productivity of your work? Admittedly, it’s not easy and there are no simple approaches. But it can be done. As you develop a program, consider these issues, which arose from a review of literature on the metrics used to assess the productivity and effectiveness of software engineering, training, marketing communications, and technical communication.
Carliner, Saul. STC Quality SIG (2003). Articles>TC>Quality>Assessment
#31981
This bibliography was compiled through January 2004 by Don Lenk. Entries reviewed in STC publications, or about which someone provided a personal observation, are annotated.
Lenk, Donald S. Jr. STC Quality SIG (2004). Articles>Bibliographies>Quality
#11920
This is a listing of works on quality that we in the Quality SIG feel can be of value to technical communicators. It is divided into several parts to help you find material on the topic that interests you. If the work has been reviewed in an STC publication, or if someone has a personal observation about it, we have annotated the entry.
