A Simple Recipe to Help Build a Goal-Oriented Training Program for Your Department 
Addressing a department's learning requirements is a tough call because of the different levels of complexities and challenges involved. With learning requirements poorly understood and sometimes even out of sync with department goals, a majority of training programs fail to achieve any major business objectives. What you need is the right approach to develop, monitor and standardize a cost-effective, people and result-oriented training program that works magic for you and your department.
Kudesia, Saurabh. STC Management SIG (2007). Articles>Education>Writing>Technical Writing