Creating and Sustaining Technical Communication Programs in Colleges and Universities  

This Progression Roundtable brings together leading experts (Dr. Karen A. Schriver, Dr. Russel Hirst, Dr. Susan D. Kleimann, Dr. Dianne Atkinson, Dr. Teresa C. Kynell, and Dr. David McMurrey) on academic programs in technical communication. The Roundtable focuses on existing and 'start-up' technical communication degree or certificate programs in community colleges and universities. Presenters will discuss issues such as curriculum development, marketing strategies, student chapters of STC, student and faculty internships, and linkages with industry. Information about existing programs will be made available to all participants.

Bosley, Deborah S., Karen A. Schriver, Russel Hirst, Susan D. Kleimann, Dianne Atkinson, Teresa C. Kynell, and David McMurrey. STC Proceedings (1996). Articles>Education>TC

Creating and Using Online Documentation  

This workshop provides hands-on experience in preparing and using online documentation as well as setting up and maintaining an online library.

Jedlicka, Linda Barnes, Margaret Eissler Jones and Herbert E. Vogt. STC Proceedings (1994). Articles>Documentation>Online

Creating Animated Graphics for the Web on a Tight Budget  

Creating your own animated graphics is not as far out of reach as you may think. Even though many Web information developers lack the skills to venture into animation, in a relatively short amount of time they can learn how. We will demonstrate a few of the actual animations that we’ve created in-house, and also share what was involved in our decision-making: who should do the work, the costs involved, and the software issues we encountered.

Hamilton, Karen J. and Gary Basham. STC Proceedings (1998). Presentations>Multimedia>Interactive

Creating Award-Winning Computer Servicing Documentation  

Creating award-winning computer servicing documentation involves knowing something about customer service engineers, what content to provide, what kinds of art work best in different contexts, and differences in producing hard copy vs. online documentation. If you want to move from writing software or marketing documentation, find a good mentor to help you gain experience with these elements.

Nelson, Dennis T. and Donald C. Phippen. STC Proceedings (1999). Presentations>Documentation

Creating Easy-To-Use Documentation for Paper, Online and Multimedia  

The term 'easy to use' is typically used in connection with the user interface of software applications. However, the term can also be used to describe documentation, referring to techniques of organization, layout, or design that make information both easy to understand and easy to find. As the technology associated with documentation moves toward online and multimedia documentation, the concept of ease of use becomes even more important and relevant. In this paper, we address some of the differences between paper and online documentation that impact the development of easy-to-use online documentation, and outline some of the high-level, emerging issues to be aware of in the development of multimedia documentation.

Baldasare, John, Marie T, Dumbra and Barbara C. Trevaskis. STC Proceedings (1994). Articles>Documentation>Usability

Creating Editing Metrics  

Using simple templates, you learn how to customize editing metrics to represent your department processes.

Avanzato, Chris. STC Proceedings (1995). Articles>Editing

Creating Goal-Oriented, Task-Based Navigation for Information with the Darwin Information Typing Architecture (DITA)  

By organizing information around the goals that users are trying to accomplish, you can provide task-based information that truly addresses user needs. This article walks through the steps for creating more useful information navigation by implementing information development best practices with examples in the Darwin Information Typing Architecture (DITA).

Swope, Amber and Michael Priestley. STC Proceedings (2005). Articles>Documentation>XML>DITA

Creating Graphics for Both Web Pages and PDA Displays  

Today, the most common graphic file format used on web pages is raster, which has certain limitations. A new technology called Scalable Vector Graphics is emerging as the raster alternative. SVG files contain all the traits of normal vector graphics. Their unique properties make them more suitable for mobile product displays. By comparing and contrasting SVG and raster traits, one can best determine the correct file format for specific end output displays.

Kubik, Sara. STC Proceedings (2003). Design>Graphic Design>Standards>SVG

Creating More Effective Graphs: Trellis Display  

Trellis display is a framework for visualizing multivariate data. The outcomes collected during an early agricultural experiment on the yields of barley are displayed using Trellis, which in the case study discussed revealed an anomaly in the data which was overlooked during many conventional statistical analyses of these data.

Robbins, Naomi B. STC Proceedings (1999). Presentations>Graphic Design>Charts And Graphs

Creating Multimedia Hardware Procedures with ShowMe How  

Learning the correct steps to install or remove a computer component, such as a memory module, can involve, at best, hands-on instruction or, at worst, only written instructions. To increase the likelihood that customers and service personnel will be able to perform correctly the hardware service procedure for each fieldreplaceable component, Sun MicrosystemsTM now ships high-quality multimedia of removal and replacement procedures, called ShowMeTM How, on CD with each UltraTM Workstation and Enterprise Workgroup Server.

Barron, Rick, Steve Hix, Paul Lorence and Jenny R. Redfern. STC Proceedings (1999). Articles>Documentation>Software

Creating Multiplatform Information Sets  

The proliferation of open systems and software that runs on multiple platforms is a challenge to those of us who are responsible for documenting these systems. This paper attempts to address the issues that arise when trying to create multiplatform information sets. Writing multiplatform documentation is a challenge not only for those responsible for documentation, but for those responsible for creating the software. You are starting with many pieces of a puzzle that you need to sort through and put together to create a usable information set.

Flanagan, Ruth-Ellen. STC Proceedings (1994). Articles>Documentation>Online

Creating Online Acrobat Documents with Word  

This demonstration illustrates approaches to designing and implementing tools and procedures that have been used successfully at Unisys Corporation to deliver documentation to customers on CD-ROM and the Web. These include release management and production tools, program suites to organize and restructure documents so that they can be accessed and displayed effectively online, and tools to integrate and access multiple document types. Will describe several special techniques to generate links and set parameters directly in Word. Will demonstrate linking from other file types into PDF documents and dynamically attaching updates to legacy documents.

Teague, Tommy K. STC Proceedings (1999). Articles>Writing>Software>Microsoft Word

Creating Online Help from FrameMaker Files Using WebWorks Publisher  

WebWorks Publisher from Quadralay lets you develop online help from FrameMaker files without dealing with the inefficiencies associated with help authoring tools (HATs). No longer do you have to convert the FrameMaker files to RTF for use in a HAT—and consequently lose all the formatting, which you must rebuild. You also do not have to maintain two sets of files.

O'Keefe, Sarah S. STC Proceedings (1999). Articles>Documentation>Online>Adobe FrameMaker

Creating Online Help in a Multiplatform Environment  

With the explosion of online help authoring tools (primarily in the Windows® environment) companies are clamoring for the ability to produce online help on multiple platforms. This demonstration presents one solution to the problem of creating online help in a multiplatform environment. We will demonstrate the process of translating FrameMaker™ files from the Macintosh® to Windows NT®, and ultimately, to UNIX®.

Shelton, Jan D., Anne Navarro and Robbie Fontenot. STC Proceedings (1996). Presentations>Documentation>Help>Adobe FrameMaker

Creating Online Newsletters Without Pain and Aggravation  

Online newsletters can be a surprisingly effective means of distributing information among engineers. The paper presents a tested low-anxiety method for creating newsletters to facilitate information transfer among engineers in a hi-tech environment.

Huntington, Don. STC Proceedings (2001). Design>Publishing>Online>Newsletters

Creating Online Tutorials and Demos  

An online tutorial or demo is a powerful way to pique interest and get users started on a new software program. Join a workshop that covers the how-to’s of creating your first project. (1) Make a plan. (2) Analyze audience needs and technical issues. (3) Form a team. (4) Write the script. (5) Design the interface. (6) Build it. (7) Test it.

Beren, Wendy G. STC Proceedings (1996). Articles>Multimedia>Documentation>Online

Creating Single-Sourced Information Products  

Until recently, single sourcing has been limited to the process of putting identical information into multiple information products. However, the results of a singlesourced approach need not be identical. You can customize the outputs to contain only the information that is appropriate for the specific situation. This presentation provides a high-level overview to the advantages of single sourcing and how to implement and maintain such a solution.

Stevens, Dawn M. STC Proceedings (1999). Articles>Content Management>Single Sourcing

Creating the Out-of-the-Box Experience: A Case Study  

While producing a new deliverable to improve the out-of-the-box experience for a major software product, the team of writers, graphic designers, human factors engineers, and marketers responsible for the deliverable faced many challenges and overcame many obstacles. Anyone involved in the production of such a deliverable will learn from a discussion of the problems we faced and the approaches we took to solving them. This discussion will be particularly relevant for anyone creating such a deliverable for the first time.

Hogan, Tim. STC Proceedings (2001). Articles>TC>User Experience>Collaboration

Creating the Vision: Developing Graphic Strategies  

Making documentation more visual is a two phase process. First comes the brainstorming, where ideas bubble up: the weird the funny, the wonderful, the breakthrough, the lame brain — no idea discriminated against, all equally enjoying the bright, spring air of the creative process. Once You begin to brainstorm you may find putting concepts into graphics is easier than you thought. Then comes the second phase: the hard realization that even if you throw out all the crazy ideas, you still have to pick and choose. You have to develop a strategy for graphic use, one that goes beyond the basic visual unity a good graphic designer can give a document. You have to see the graphics in light of the user's need.

Malone, Jacquelyn. STC Proceedings (1994). Articles>Documentation>Visual Rhetoric

Creating Usable Forms  

A form is usable when it builds an effective communication bridge between your clients and your data entry staff. A usable form is readable, concise, and contains appropriate pictures and graphic elements. The steps in creating a usable form are the following: (1) Create a prototype. (2) Examine the extremes. (3) Produce the forms. (4) Fine tune the forms.

Archer, Susan. STC Proceedings (1994). Design>Document Design>Usability>Forms

Creative Low-Budget Usability Testing Methods  

Usability testing doesn't come cheap. You can however, follow test models that will help you improve the quality of your products, including websites. Usability professionals agree that some testing is better than none, and traditional formal usability testing can be adapted to fit your needs and your budget. This paper discusses how all four of these methods: low-cost usability testing, heuristic evaluations, expert reviews, and checkpoints in the development process were used to analyze subsites and applications at a federally funded public health website.

Reilly, Maggie T. and Cathy N. Hogan. STC Proceedings (2005). Articles>Usability>Testing>Methods

Creative Techniques for Modifying Images  

Images are an integral part of most page layouts. Documents such as brochures, newsletters or information flyers rely on images in many ways. Images can be manipulated to suit a particular design purpose. They can be used as backgrounds to anchor elements, frames to delineate regions or shapes to help balance the page. Images can also be used to add interest to a page by contributing shape, texture or color. To use images in a creative manner, it is necessary to realize that the image is not a static entity. Modifying images for a particular design purpose or to add interest to a page can result in a more creative design.

Birchman, Judith A. STC Proceedings (2001). Design>Graphic Design>Image Editing