The Society for Technical Communication (STC) is an international professional society for the advancement of the theory and practice of technical communication. It has hundreds of local chapters (also known as 'communities.'
#19836
Policies and Procedures 1995 PIC Meeting 
This session is intended for those interested in (a) policies and procedures as a subject, (b) networking with others concerned with policies and procedures, (c) learning about this PIC, (d) influencing the direction of this PIC, or (e) listening, commenting, or volunteering. The first portion of the meeting will briefly review the PIC's history, mission, membership, budget, teams, goals, and progress. The second portion will be open to discuss new business.
Urgo, Raymond E. STC Proceedings (1995). Articles>Documentation>Policies and Procedures
#24689
Policies and Procedures 1996 PIC Meeting
This session is intended for those interested in (a) policies and procedures as a subject, (b) networking with others concerned with policies and procedures, (c) learning about this PIC, (d) influencing the direction of this PIC, or (e) listening, commenting, or volunteering. The first portion of the meeting will briefly review the PIC's history, mission, membership, budget, teams, goals, and progress. The second portion will be open to discuss new business.
Urgo, Raymond E. STC Proceedings (1996). Articles>Writing>Policies and Procedures>Technical Writing
#29731
A talk with Gloria Reece, a senior member of STC's AccessAbility SIG who can help demystify Section 508. Get practical advice for implementing the law in your workplace without tearing apart existing products and starting from scratch. Section 508 for Dummies will introduce you to the basics of the regulation using models and scenarios.
Reece, Gloria A. STC Proceedings (2004). Articles>Accessibility>Standards>Section 508
#29621
A Participatory Approach to Developing User-Centered Communications
Participatory communication is most often applied to development communications--a field of practice rooted in the modernization efforts of the U.S. post World War II. Similar to participatory design, popular definitions and models of participatory communication provide a lens through which the efficacy of user-centered communications may be viewed. At Indiana University, we have had success in increasing the usability and usefulness of communication products by including end users, their advocates, and related stakeholders in cross-functional teams. The adoption of new systems used at Indiana University was fueled by communications strategies, plans, and products that resulted from a participatory approach.
Fitzpatrick, Christine Y. and Gregory A. Moore. STC Proceedings (2005). Articles>User Centered Design>Methods>Participatory Design
#29622
A Process Model For Creating Accessible End-User Documents
Electronic information products can be made accessible to blind and low-vision individuals. This is easier to accomplish with thorough planning and execution. This paper describes a five-step model for creating accessible documentation. The steps are (1) Preparing a source file (2) Producing accessible output, (3) Testing output for accessibility, (4) Modifying a source file if needed, and (5) Modifying a production process if absolutely necessary.
Herring, Richard D. STC Proceedings (2005). Articles>Documentation>Writing>Technical Writing
#20114
The ABC's of SGML/HTML: Understanding the Concept of CALS and SGML
Many technical communicators have heard about Computer-aided Acquisition and Logistic Support (CALS), or Standard Generalized Markup Language (SGML), but some do not understand the concept. This paper introduces CALS, the relationship between CALS and SGML, the structure of SGML, and how SGML affects technical communicators.
Perry, Lynn A. STC Proceedings (1996). Articles>Information Design>SGML
#19268
Academe/Industry Relationships: Balancing Academic Principles and Marketplace Demands
Recognizing that theory is of value only if it can be applied, academics must envision the world beyond the classroom and prepare students to compete in a market-driven world. Practicing professionals must be willing to share their expertise and their technology with academic programs and must work to strengthen connections with the academy. Advisory boards, mentoring programs, internships and fellowships for faculty and practitioners as well as for students, team teaching, guest lecturing, distance learning, and collaborative research projects– these are but a few of the ways to bridge the gap between and industry, thereby improving the education of future technical communicators and advancing the profession.
Sutliff, Kristene. STC Proceedings (2000). Articles>Collaboration>Industry and Academy
#10008
A website to find both undergraduate and graduate academic programs in technical communication in the U.S. and Canada.
#26208
Academic Training for Independent Contractors and Consultants
We need academic, along with, professional training, defining 'academic training' as conceptual and theoretical, future-oriented and speculative.
Farkas, David K. STC Orange County (1998). Presentations>Education>Consulting
#20270
Academic/Industry Relationships
Technical Communication educators and professionals share one important concern: the future. The most important way in which both parties can shape the future is by working together to support the future technical communications community: students. STC’s Academic Industry Committee has developed a faculty internship to support direct connections between the faculty members who prepare student technical communicators and the companies who will employ them. These and other Academic Industry Committee projects are designed to bring the best of two groups working in one valuable goal and profession more closely and cooperatively together. The future depends on our work – together.
Fink, Bonnie L., Roger A. Grice, Sandra Harner, Deborah Rosenquist and Katherine E. Staples. STC Proceedings (1998). Careers>Academic>Collaboration
#24208
Academic/Industry Relationships: A Challenge for Both Sides 
Emerging technologies create new challenges for academicians and practitioners alike. The two groups must have mutual respect and must strive for balance between academic principles and marketplace demands. Through shadowing, mentoring, internship programs (for faculty and practitioners as well as for students), collaborative research projects, and other means we can begin to share expertise and technology that will help bridge the gap between academe and industry.
Sutliff, Kristene. STC Proceedings (1999). Articles>Collaboration>Industry and Academy
#13100
The Academy/Industry Binary: The Effect of Distance Education on the Debate
The academy/industry debate usually centers on whether instruction should be education-based or experience-based, and on whether instructors should have more academic or industrial experience. Distance education can change both of these debates, lessening the difference between the workplace and the academy. The academy can be relocated within the workplace through dedicated classrooms and online courses performed on workplace computers, and by making classes asynchronous so that practitioners can fit them into their structured schedules. The debate over instructor training is changed because of the additional industry-based expertise needed to produce a distance education class and because distance education technology facilitates participation of practitioners.
Eaton, Angela. STC Proceedings (2001). Presentations>Education>Industry and Academy
#19263
This paper identifies challenges for a user–centered design process with respect to infusing accessible design practices into electronic and information technology product development. Initially, it emphasizes that when user–centered design is paramount and concurrent with accessible design, electronic and information technology can be accessible for all. Next, it provides an overview of the Americans with Disabilities Act (ADA) Section 508. Last, it provides basic accessible design heuristics that can be integrated into the design process. It concludes with recommendations for a paramount and concurrent user–centered design approach to product development.
Reece, Gloria A. STC Proceedings (2002). Articles>User Centered Design>Accessibility>Usability
#29732
Accessibility Meets Usability: Designing for Multimedia Using Digital Storytelling
Initially, this article provides an overview of digital storytelling that describes its uses, technology, a methodology for creating a digital story, tips for creating a digital story, assessment strategies for digital stories, and links to current examples of digital stories. Next, this article recounts the third author's first experience with digital story-telling, in the context of helping children with hearing loss adopt a more positive frame of reference toward their disability. It describes the storyboarding process, explains how writing is still a primary concern, and gives some valuable advice concerning the pros and cons of dabbling in high- technology. Last it discusses accessibility and usability requirements for digital stories.
Reece, Gloria A. and Judy Vinegar. STC Proceedings (2004). Articles>Accessibility>Multimedia>Usability
#29733
Accessibility or Design Integrity
This paper presents two sides of a debate over user-controlled text sizing of Web-based documents, and a suggested approach for designing Web sites that support full use of user-controlled text sizing, while maintaining the integrity of a site’s visual design.
Payne, John and Phil Oye. STC Proceedings (2004). Design>Web Design>Accessibility
#23594
Accessibility has come a long way. Not only most public places but even many private areas now claim to be 'accessible'. However, this term usually implies that a person in a wheelchair is able to get to the inside of a venue. This is not enough. If I am using a wheelchair, I would like to be completely autonomous and move around freely. I don’t want to have to go along a long dark corridor to use a service lift in order to get to another floor. Although I always appreciate it, I don’t want to have to count on the generosity of passersby to help me open a door or push my wheelchair up a slope. My only wish is to blend in with other people, and enjoy life as much as anyone else.
Vais, Fabien. STC Proceedings (2003). Design>Accessibility>User Centered Design>Universal Usability
#30589
The Accidental Beginning of a Highly Successful Special Interest Group (SIG)
SIGs exist to serve specialized needs within the greater organization. Special Interest Groups (SIGs) and Professional Interest Committees (PICs) are a tool by which the local chapters can serve a diverse range of special interests, boosting chapter membership. The Lone Star Chapter (Dallas/Fort Worth) began hosting SIG meetings three years ago. Currently, with four active SIGs, we are hosting an additional 100 to 200 members per month. This is how we built our SIGs to promote membership in STC. In the spring of 1990, a group of disgruntled contractors began to meet formally to discuss dissatisfaction with insurance plans for independents available through the society. We had been meeting informally for many years, to discuss the job market, rates available, and generally to gossip. We call it networking. personal contact or the sudden ice storm we had that night attendance was down significantly. From that point, we have kept a mailing list updated from our sign-in sheets, and sent postcard reminders about each meeting.
Steele, Karen A. STC Proceedings (1993). Articles>Collaboration>Case Studies>STC
#30382
Accommodating Active Learners in Software Documentation Decisions
Recent research focusing on a minimalist approach to computer software documentation has explored ways to design computer software tutorials and workbooks for users with an active learning style. The principles of minimalism and active learning styles, however, are less frequently applied to traditional reference manuals. This paper reviews several elements of minimalism and suggests ways to apply strategies for active learners to traditional reference manuals.
Smart, Karl L. STC Proceedings (1993). Articles>Documentation>Instructional Design>Software
#11798
An estimated nine to twelve percent of the male population suffers from some form of color vision deficiency, commonly called 'color blindness.' It is important for computer interface designers to take into account and eliminate, if possible, any potential confusions that can arise because of color vision deficiencies. There are two major types of color blindness. The most prevalent causes are confusion between red and green. This type affects approximately eight to ten percent of the male population. In another type, an additional one to two Percent of men suffer from a deficiency in perceiving blue/yellow differences. Less than one percent of women suffer from any form of color blindness. To understand color blindness better, it is helpful to be familiar with the ways in which colors differ from each other. One standard way to discuss color is to divide it into hue, saturation and brightness (HSB).
Hoffman, Paul. STC Usability SIG (1999). Design>Accessibility>Human Computer Interaction>Color
#20271
An observation can be made about success—everybody talks about it, but far too few do anything definite to ensure their own personal success. To be successful, you must know how to set and achieve goals, build a personal success plan, and develop self-motivation. Tapping into your unlimited potential allows you to progress, grow, and change. Powerful tools can be used to achieve your personal and professional goals. Understanding the role of visualization and how to formulate and use affirmations will help you become more successful!
Laurent, J. Suzanna. STC Proceedings (1998). Careers>Advice
#29734
Achieving Minimalism through Interactive Multimedia
Use interactive multimedia with text-based online documentation to achieve the minimalist model pioneered by instructional design guru John Carroll. Non-linear modules of 'real' tasks help users get started fast, and quickly learn from any errors.
De Yoreo, Dave and Ben Kauffman. STC Proceedings (2004). Design>Multimedia>Interaction Design>Minimalism
#19901
Achieving Success with Intranet-Based Online Documentation 
To key to achieving a successful online documentation implementation on the intranet is to understand that the resulting system is indeed a 'system.' The need for well-written, formatted and structured documents is necessary but the interactive framework in which those documents exist is equally important. It is crucial to understand the role of each individual involved in the system from Reader to Author and I.T. provider.
Frost, Edward D.J. STC Proceedings (2001). Design>Documentation>Intranets>Web Design
#14542
ACT NOW: A Six-Step Crisis Communication Strategy 
Because a crisis by nature catches people unprepared, every organization must have a crisis communication strategy firmly in place to guide those involved through the rough, uncharted waters. An effective strategy is a what I call A-C-T N-O-W: (1) Anticipate disaster before a crisis, using risk management techniques. (2) Care about people affected. (3) Tell what you know immediately. (4) Note your next steps. (5) Offer help to reinforcements. (5) Write press kits and other pieces of public information. Since crisis mismanagement can lead to the end of the company, effective preparation for a crisis may well save your company’s life.
Reimold, Cheryl. STC Proceedings (1995). Presentations>Management>Risk Communication>Crisis Communication
#19837
Activity Theory: A Versatile Framework for Workplace Research
During the past decade activity theory has attracted a small but influential group of researchers in two fields that contribute to theory and research in technical communication: human-computer interaction and composition studies. In my STC-sponsored research into electronic editing in technical communication, I am applying activity theory to provide a coherent explanatory perspective on the findings of the qualitative portion of my study. This paper provides a brief introduction to activity theory and applies its analytical framework to help make sense of the qualitative data I gathered on electronic editing practices and attitudes in three different technical communication workplaces.
Dayton, David. STC Proceedings (2000). Articles>Rhetoric>Theory>Activity Theory
#18799
ADA-508 Compliance and Usability Testing Techniques for Accessible Web Pages
This scenario–based progression session will introduce basic usability testing concepts for developing accessible web pages, raise awareness of the need to comply with the Americans with Disabilities Act (ADA) Section 508, and provide resources for further investigation. Emphasis will be given to interactive discussion that centers on requirements analysis for accessible design.
Reece, Gloria A. STC Proceedings (2002). Design>Web Design>Accessibility>Section 508
