College Writing Assessment: Online Community and Resources

College Writing Assessment is a website containing research and information on the evolving field of teaching of technical communication at the college level. It will include the results of our yearly assessments at New Jersey Institute of Technology, changing technical communication criteria, and our collaborations with other institutions.

New Jersey Institute of Technology (2005). Resources>Education>Assessment>Technical Writing

Knowledge Management, User Manuals, and Online Help: Tools for the Workplace

The three skills that technical writers most often need are an ability to elicit information from recalcitrant SMEs (Subject Matter Experts), the ability to put this information on paper (user manuals) and the ability to put it online in a Help system. This class will teach these skills. The first module will be an in-depth study on Knowledge Management, the second will be the creation of a user-centered manual using Word, Visio, and screen capture programs, and the last module will be transferring this information to an online Help using ForeHelp or RoboHelp.

Johnson, Carol Siri. New Jersey Institute of Technology. Academic>Courses>Knowledge Management>Documentation

Rhetoric and Technical Communication

The Greek word for persuasion derives from the Greek verb 'to believe' Therefore, we can see that rhetoric may be argumentative but also expository (modes of discourse that seek to win acceptance of information or explanation). This understanding is critical for those of us who seek to accommodate technology or science to a user.

Coppola, Nancy W. New Jersey Institute of Technology. Academic>Courses>Graduate>Rhetoric