Copywriting or Design: Which Gets the Best Results?

Designers believe that if something isn’t working well, and it comes down to changing the copy or the design, it’s always the copy that should be changed, reduced or sometimes nearly completely eliminated. How can I convince my designer co-workers that succinct, simple and memorable words can be just as important as the visuals?

Chartrand, James. Men With Pens (2009). Articles>Graphic Design>Writing>Visual Rhetoric

Customer Service Experience Gone Bad 

Excellent customer service isn’t something we’re all born with. It’s learned. Yes, you’ll meet people who really stand out and make you feel great for having done business with them, but you’ll meet a lot more that just do their job and get by.

Men With Pens (2009). Articles>User Experience