Do Your Manuals Put Children in Danger? A Survey of Juvenile Products Consumers  

What can manufacturers do to improve the readability of manuals that accompany juvenile products?

Manual Labour (2003). Articles>Documentation>User Centered Design>Children

What Do Manuals Say About Your Company?  

According to the Consumer Electronics Association, product returns represent a $10 billion-dollar-a-year problem for the consumer electronics industry. Technical support costs are spiraling (even with the migration to off-shore providers) while consumer satisfaction with this support is plummeting. New technology and expanded offerings to a stabilized market are increasing competition. What can manufacturers do to help combat these problems? Better consumer manuals are a start.

Manual Labour (2003). Articles>Documentation>User Centered Design