Redesigning Your Own Site

Fond as I was of my site’s current incarnation, I’m a one-person show and my website is my main act. I couldn’t risk letting it stagnate.

Alcantara, Lea. List Apart, A (2009). Articles>Web Design>Redesign>Case Studies

The Inclusion Principle

Affordance allows us to look at something and intuitively understand how to interact with it. For example, when we see a small button next to a door, we know we should push it with a finger. Convention tells us it will make a sound, notifying the homeowner that someone is at the door. This concept transfers to the virtual environment: when we see a 3D-shaped button on a web page, we understand that we are supposed to “push” it with a mouse-click.

Link-Rodrigue, Margit. List Apart, A (2009). Articles>Web Design>User Interface>Usability

Unwebbable

It’s time we came to grips with the fact that not every “document” can be a “web page.” Some forms of writing just cannot be expressed in HTML—or they need to be bent and distorted to do so. But for once, XML might actually help.

Clark, Joe. List Apart, A (2009). Articles>Web Design>Document Design>XML

Introduction to RDFa: Part 2

RDFa (“Resource Description Framework in attributes”) is having its five minutes of fame: Google is beginning to process RDFa and Microformats as it indexes websites, using the parsed data to enhance the display of search results with “rich snippets.”

Birbeck, Mark. List Apart, A (2009). Articles>Web Design>Standards>XML

Discovering Magic

Wouldn’t it be a little magical if, when you signed up for a new site, it said something like, “We notice you have a profile photo on Flickr and Twitter, would you like to use one of those or upload a new one?” Glenn Jones created a JavaScript library called Ident Engine that can help you do just that.

Jones, Glenn. List Apart, A (2009). Articles>Web Design>Social Networking>Collaboration

Usability Testing Demystified

There seems to be this idea going around that usability testing is bad, or that the cool kids don’t do it. That it’s old skool. That designers don’t need to do it. What if I told you that usability testing is the hottest thing in experience design research? Every time a person has a great experience with a website, a web app, a gadget, or a service, it’s because a design team made excellent decisions about both design and implementation—decisions based on data about how people use designs. And how can you get that data? Usability testing.

Chisnell, Dana E. List Apart, A (2009). Articles>Usability>Testing>User Experience

The Myth of Usability Testing

Usability evaluations are good for many things, but determining a team's priorities is not one of them. The Molich experiment proves a single usability team can't discover all or even most major problems on a site. But usability testing does have value as a shock treatment, trust builder, and part of a triangulation process. Test for the right reasons and achieve a positive outcome.

Hoekman, Robert, Jr. List Apart, A (2009). Articles>Usability>Testing

Getting to No

A bad client relationship is like a bad marriage without the benefits. To avoid such relationships, or to fix the one you're in, learn the five classic signs of trouble. Recognizing the never-ending contract revisionist, the giant project team, the vanishing boss and other warning signs can help you run successful, angst-free projects.

Hoy, Greg. List Apart, A (2009). Careers>Consulting>Collaboration

You Can Get There From Here: Websites for Learners

"Content-rich" is not enough. Most websites are not learner-friendly. As an industry, we haven’t done our best to make our content-rich websites suitable for learning and exploration. Learners require more from us than keywords and killer headlines. They need an environment that is narrative, interactive, and discoverable. Amber Simmons tells how to begin creating rich content sites that invite and repay exploration and discovery.

Simmons, Amber. List Apart, A (2009). Articles>Web Design>Education>Online

Can You Say That in English? Explaining UX Research to Clients

It's hard for clients to understand the true value of user experience research. As much as you'd like to tell your clients to go read The Elements of User Experience and call you back when they’re done, that won’t cut it in a professional services environment. David Sherwin creates a cheat sheet to help you pitch UX research using plain, client-friendly language that focuses on the business value of each exercise.

Sherwin, David. List Apart, A (2009). Articles>Consulting>User Experience>Research