Service Learning in the Introductory Technical Writing Class: A Perfect Match?    

Teachers at all levels of college instruction use service learning, a popular pedagogical tool since the mid-eighties, to teach students both social consciousness and pragmatic, real-world writing skills. This article explores the concept of service learning as rhetorical action in the field of technical communication in general, and the question of whether service learning is appropriate in beginning level technical writing courses. Using my experience through two years of service learning instruction in community college classes, I respond to the charge that students in lower-division courses may lack the maturity to successfully enact service learning assignments. I also analyze the appropriateness of the community college as a catalyst for community-based writing projects.

Stone, Elisa. Journal of Technical Writing and Communication (2000). Articles>Education>Service Learning>Technical Writing

Sex Differences in Technical Communication: A Perspective from Social Role Theory    

This article interprets technical communication research about sex differences according to social role theory, which argues that sex differences are enculturated through experiences associated with social positions in the family and the workplace. It reevaluates technical communication research about sex differences in communicative and collaborative styles in the classroom and the workplace and about the effects of the double bind that women experience in the workplace. The article concludes with a recommendation that theoretical frameworks explaining sex differences remain flexible and able to account for social change.

Thompson, Isabelle. Journal of Technical Writing and Communication (2004). Articles>Writing>Technical Writing>Gender

The Skills that Technical Communicators Need: An Investigation of Technical Communication Graduates, Managers, and Curricula    

This study examines the skills that recent technical communication graduates and managers believe technical communication students need before entering business and industry as new technical communicators. Through questionnaires and interviews with recent graduates and managers of technical communication departments as well as an analysis of the participating schools' curricula, this study suggests areas where technical communication may need more preparation, including business operations, project management, problem-solving skills, and scientific and technical knowledge. Further research is needed at local, state, and national levels to analyze technical communication undergraduate curricula along with responses from recent graduates of technical communication programs and managers of technical communication programs. Only through continued research can we ensure that future technical communicators receive an education that eases their transition into the world of business and industry.

Whiteside, Aimee L. Journal of Technical Writing and Communication (2004). Articles>Education>TC>Workplace

Social Topography in a Wireless Era: The Negotiation of Public and Private Space    

Talking on the phone is usually a private activity, but it becomes a public activity when using a cellphone in certain spaces. Unlike a traditional payphone in public, cellphones do not have privacy booths. Therefore, the ways in which people respond to cellphone calls in public spaces provide markers for social topographical space. In this study I explore how cellphone users negotiate privacy when using cellphones in public space and how those within the proximity of the caller negotiate space in response to these callers. Based on a year-long study involving observation fieldwork and in-depth interviews, I discuss the flexibility with which people constantly negotiate their private and public sense of self when using and responding to cellphones in public spaces.

Humphreys, Lee. Journal of Technical Writing and Communication (2005). Articles>Collaboration>Wireless Web>Geography

Some Assembly Required: The Latourian Collective and the Banal Work of Technical and Professional Communication    

In this article, the author uses the critical vocabulary developed by Bruno Latour in his recent work Politics of Nature to offer an alternative way for technical and professional communicators to approach and articulate their work. Using the Discovery Channel's Mythbusters to explore Latour's vocabulary, the author argues that positioning technical and professional communication as more than transmitting and translating, but instead as the collecting of articulated propositions about the common world in service of the common good, thoroughly grounds its practice in rhetorical theory. Such a positioning also ascribes value to technical and professional communication without reinscribing the false dichotomy between science and politics.

Rivers, Nathaniel A. Journal of Technical Writing and Communication (2008). Articles>TC>Business Communication>Theory

"Something in Motion and Something to Eat Attract The Crowd": Cooking With Science at the 1893 World's Fair    

Studying past examples of successful technical communication may offer insight into strategies that worked with technologies and audiences in an earlier time. This article examines the texts documenting a controversy before and during the Chicago World's Fair of 1893. Ellen Swallow Richards, chemist at the Massachusetts Institute of Technology, and Bertha Honore Palmer, president of the Fair's Board of Lady Managers, had distinctly different visions of how cooking technology should be presented. Palmer invited Richards to create a Model Kitchen in the Woman's Building, but Richards wanted to avoid gendering the new knowledge of nutrition and she fought to control her exhibit. The multimedia Richards used in her resulting Rumford Kitchen exhibit reminds us that sometimes an entertaining but familiar atmosphere might be the best way to introduce threatening new knowledge and technology, particularly to our increasingly international and intergenerational audiences.

Lippincott, Gail. Journal of Technical Writing and Communication (2003). Articles>TC>History>Rhetoric

A Sounding Board for the Self: Virtual Community as Ideology    

Claims about the emergence of a new type of social aggregation--"virtual community"--cover a type of ideological discourse about social interactions. The main cultural resource fueling this ideology is the counterculture and its social project. Virtual community, both as a discursive and as a social practice, is a culmination rather than a resolution of the modern conflict between community and individuality. Presenting virtual community as a panacea for modern social tensions, especially that between individualistic and communitarian ideals, hides from sight not only some of the negative aspects of on-line social life (cliquish behavior and incivility) but also the role played by communication technology in fragmenting modern society.

Matei, Sorin Adam. Journal of Technical Writing and Communication (2005). Articles>Cyberculture>Community Building>Online

Speaking Ebonics in a Professional Context: The Role of Ethos/Source Credibility and Perceived Sociability of the Speaker    

Within a theoretical context of speech accommodation theory, this study follows Lambert et al. (1960) matched-guise technique. Seventy-two African-American students at a mid-south university listened to and evaluated a tape-recorded excerpt of a speech given by Jesse Jackson at the 1996 Democratic National Convention. The first version of the speech was translated into Ebonics. After students listened to the first four-minute speech in Ebonics, students then proceeded to answer a questionnaire concerning the ethos/source credibility and perceived sociability of the speaker. Next, students listened to the same audiotaped speech (given by the same speaker), except the text of the speech was translated (and subsequently delivered) in Standard English. The students then rated this second speaker on those same ethos/source credibility and sociability scales. The speaker who used Standard English was viewed as more credible (i.e., more competent and having a strong character) and sociable than the Ebonics speaker. Both of these scores were significant at the p .05 level. Future research replicating these results is urged across other African-American samples.

Payne, Kay, Joe Downing and John Christopher Fleming. Journal of Technical Writing and Communication (2000). Articles>Language>Workplace>Ethnicity

The Steel Bible: A Case Study of 20th Century Technical Communication    

The "steel bible" emerged in 1919 and went through 11 editions in 80 years. In its evolution we can see the shift from individual to group authorship, an increasing use of visual elements, and a physical change from a small, hand-held volume to a weighty desktop reference. In a textual analysis, we can see that it was essentially static, changing only by additions and deletions, as the industry evolved. The eventual closing of hundreds of plants and the migration of the industry to other countries can be seen in the change of publisher, the sudden absence of photography, and the international references. Originally, the steel bible came from the factory floor and the words of the plant managers, but by the 1990s, it was a highly-abstracted representation of knowledge. In the steel bible, we can see the history of the industry and the maturing of technical communication in the 20th century.

Johnson, Carol Siri. Journal of Technical Writing and Communication (2007). Articles>Documentation>History>Engineering

Structuring and Evaluating Scitech Communications    

The basis for effective scitech communications is formed by: focusing on the needs of the audience; structuring the substantive and language content accordingly; concentrating on accuracy, clarity and brevity; meeting logical requirements; and presenting in a communicative style and layout, including the use of visuals. In many scitech communications, the Appendix is the right place for detail not of immediate interest to most readers; this option is grossly under-utilized.

Mandersloot, Wim G. B. and Clive G. Bruckmann. Journal of Technical Writing and Communication (2000). Articles>Scientific Communication>TC>Assessment

Structuring Job Related Information on the Intranet: An Experimental Comparison of Task vs. an Organization-based Approach    

In this article, we present a usability experiment in which participants were asked to make intensive use of information on an intranet in order to execute job-related tasks. Participants had to work with one of two versions of an intranet: one with an organization-based hyperlink structure, and one with a task-based hyperlink structure. Efficiency and effectiveness were measured in terms of execution time and task accuracy, respectively. After the task execution, participants were asked to evaluate the task as well as the intranet. The results show that participants perform more efficiently with the organization-based structure, which is probably due to their familiarity with this structure. A post hoc analysis revealed, however, a learning effect in the task condition, which suggests that once users are acquainted with it, a task structure is at least as efficient.

Cozijn, Reinier, Alfons Maes, Didie Schackman and Nicole Ummelen. Journal of Technical Writing and Communication (2007). Articles>Web Design>Intranets>Usability

Stylistic Differences in Multilingual Administrative Forms: A Cross-Linguistic Characterization    

This article studies the stylistic variation in the design of administrative forms in three European countries--the United Kingdom, Italy, and Spain-- through the linguistic analysis of a small corpus of multilingual administrative forms dealing with pension benefits and other kinds of allowances written in four different languages--English, Spanish, Italian, and German. The analysis included both monolingual administrative forms--written in English, Spanish, and Italian--and bilingual Italian/German and Italian/ English forms. The purpose of the study was to search for cross-linguistic regularities in the design of administrative forms which would enable their characterization as a genre, both in terms of its staging structure and of the linguistic and formatting features of the elements which configure it as such. The analysis performed on the small corpus yielded interesting stylistic differences and tendencies in the design of comparable administrative forms in the different countries, characterized by different socio-cultural backgrounds. It is suggested that these differences are a reflection of the social attitudes of the different administrations toward their citizens.

Lavid, Julia and Maite Taboada. Journal of Technical Writing and Communication (2004). Articles>Language>Business Communication>Forms

A Syntactic Approach To Readability    

Focusing on the issue of readability, this article examines problems that readability formulas present to the technical communicator, especially in terms of interaction with government agencies, and focuses on readability formula requirements mandated by The Office of Health and Industry programs [OHIP] for medical technology product support literature. Because the Flesch Reading Ease and the Flesch-Kincaid formulas are widely available, they are probably the ones most frequently used. Contemporary readability scholars have overlooked the Golub Syntactic Density Formula, which evaluates prose according to a sentence's syntax at a deeper level than the number of words per sentence and the number of syllables per word. The authors recommend it as a tool for evaluating readability. How it might be applied with current computer applications is discussed.

Giles, Timothy D. and Brian Still. Journal of Technical Writing and Communication (2005). Articles>Writing>Assessment>Rhetoric

Teaching a Distance Education Version of the Technical Communication Service Course: Timesaving Strategies    

The author has taught a distance education version of the undergraduate technical communication service course at Boise State University since 1997 and shares the strategies he has found to decrease the time instructors spend teaching online, thereby enabling them to use the time they do have to enhance their students' online experience. These strategies are distributed among four areas: management of collaboration, presentation of course material, grading, and interaction with students. For each one, the author presents the problems that may occur and approaches to resolving them. The article addresses a number of concerns expressed in the scholarly literature on distance education and is informed by surveys given to five sections of the author's course taught between 2001 and 2003. Interspersed through the article is an overview of some of the current research and commentary on distance education of particular interest to those teaching the technical communication service course via the Internet.

Battalio, John T. Journal of Technical Writing and Communication (2006). Articles>TC>Education>Online

Teaching Technical Writing Through Student Peer-Evaluation    

Individual students in two different sections of an undergraduate civil engineering laboratory were tasked with preparing three professional-quality laboratory reports. The teaching assistant and/or instructor used established criteria to grade the first two reports prepared by students in one section. The first two reports prepared by students in the other section were peer evaluated by assigned fellow students within the same laboratory section using identical grading criteria. The peer evaluated section had a higher class average than the teaching assistant/instructor graded section on the fist two reports. The third report prepared by students from both sections was graded by a professional educator/architect without knowledge of a student's class section. The peer evaluation students also had a higher class average on the third report, suggesting that the peer evaluation process may have positively contributed to those students' writing skills.

Jensen, Wayne and Bruce Fischer. Journal of Technical Writing and Communication (2005). Articles>Education>Technical Writing>Collaboration

Teaching The Complexity Of Purpose: Promoting Complete and Creative Communications    

The successful communicator is expected to provide communications that are not only complete but also representative of effective thinking (i.e., original). Creating complete and creative communications begins with a disciplined process of discovery--identifying, assessing, prioritizing, and integrating the articulated and embedded purposes. Expanding on the work of Linda Flower and John Hayes, this article first explores a means to promote a thorough examination of purpose. It then provides tools for capturing and integrating these insights into communications that are complete, capable of satisfying the rhetorical challenges, and compelling reflections of the student's creative problem solving abilities.

Plung, Daniel L. Journal of Technical Writing and Communication (2006). Articles>Education>Writing>Rhetoric

Teaching the History of Technical Communication: A Lesson With Franklin and Hoover    

The first part of this article shows that research in the history of technical communication has increased in quantity and sophistication over the last 20 years. Scholarship that describes how to teach with that information, however, has not followed, even though teaching the history of the field is a need recognized by several scholars. The article provides and defends four guidelines as a foundation to study ways to incorporate history into classroom lessons: 1) maintain a continued research interest in teaching history; 2) limit to technical rather than scientific discourse; 3) focus on English-language texts; and 4) focus on American texts, authors, and practices. The second part of the essay works within the guidelines to show a lesson that contrasts technical texts by Benjamin Franklin and Herbert Hoover. The lesson can help students see the difference in technical writing before and after the Industrial Revolution, a difference that mirrors their own transition from the university to the workforce.

Todd, Jeff. Journal of Technical Writing and Communication (2003). Articles>TC>History>Education

Technical and Professional Communication Programs and the Small College Setting: Opportunities and Challenges    

This article argues that the small school context has been a relatively unexamined or under-examined context for technical and professional communication program development. While graduate program development holds a large share of the field's attention in recent national forums, growth in graduate programs is a consequence of demand in the job market among mostly "teaching" schools. Thus, the field must consider how well we are socializing new Ph.D.s into the values and the real work of institutions where they will find employment. Toward this end, this article articulates three mediating forces of program development in the liberal arts and humanities settings of small schools: 1) interdisciplinarity and flexibility are lived dynamics of small schools; 2) the campus-wide privileging of writing and communication skills presents ongoing opportunities for curricular initiatives and program development; and 3) compression of decision-making structures leads to more involvement of/with administrators and units across campus.

Latterell, Catherine G. Journal of Technical Writing and Communication (2004). Articles>Education>TC>Business Communication

Technical Communication and Clinical Health Care: Improving Rural Emergency Trauma Care Through Synchronous Videoconferencing    

While debates continue over the effectiveness of innovative communication technologies to bring information and services to populations that have been underserved by such new technologies, a federally-funded program at the University of Vermont and Fletcher Allen Health Care (FAHC), Burlington, Vermont, has enabled trauma specialists to link with rural emergency room health care providers through a synchronous videoconferencing (telemedicine) network. Analysis of patient histories and surveys completed by the participating physicians after each use of the computer conferencing system as well as interviews and observations indicate that the FAHC consulting trauma specialists and the remotely located physicians felt the linkups do not interfere with standard ER procedures, that communication was at least adequate for all consultations, and that the consults improved the quality of care, for over half of the cases. Furthermore, interviews with rural ER physicians indicated that they saw the program operating as the first stage of FAHC's management of a patient to be transferred to that facility.

Doheny-Farina, Stephen, Peter W. Callas, Michael A. Ricci, Michael P. Caputo, Judith L. Amour and Fred B. Rogers. Journal of Technical Writing and Communication (2003). Articles>Scientific Communication>Videoconferencing>Biomedical

The Technical Communicator as Corporate Spokesperson: A Public Relations Primer    

A survey of CEOs, corporate spokespersons, and media representatives suggests that the evolving roles and responsibilities of corporate spokes-persons may result in greater opportunities for technical communicators in corporate public relations. However, these opportunities require communication principles and skills that have not traditionally played a strong role in technical communication education. This essay discusses these requisite considerations so they can be more explicitly addressed in the contemporary technical communication curriculum.

Troester, Rod and Terrence L. Warburton. Journal of Technical Writing and Communication (2001). Careers>TC>Public Relations>Press Releases

Technical Communicators as Purveyors of Common Sense    

In this article I argue that technical communicators are in the position to foster users' commonsense understanding of products. The notion that technical communicators can increase the common sense of users is absent in the field of technical communication literature. Reasons for not recognizing the legitimacy of common sense range from its unexamined nature to a belief that it cannot be taught. After discussing different definitions of common sense, I suggest that including scenarios, common metaphors, and language that promotes procedural knowledge in product information can strengthen users' commonsense understanding of the products they use. Moreover, in failing to make use of commonsense appeals, technical communicators are ignoring a sound persuasive strategy.

Praetorius, Pete. Journal of Technical Writing and Communication (2002). Articles>TC>Usability>Rhetoric

Technical Versus Non-Technical Students: Does Emotional Intelligence Matter?    

Intellectual Quotient (IQ) has long been considered in education as the deciding factor in a person's success but have we overlooked emotional intelligence (EI) in determining one's success in life? In my attempt to reexamine the acceptance of EI, I studied the difference in EI between different groups of undergraduates in Singapore in terms of their field of study, gender and university. The sample comprised undergraduates from Nanyang Technological University (NTU) and National University of Singapore (NUS), with a fair mix of gender and field of study. From their responses to an EI questionnaire, it was found that there was no significant difference in EI between undergraduates who study technical and nontechnical courses, as well as between undergraduates of NTU and NUS, although male undergraduates achieved higher EI scores than female undergraduates.

Poon Teng Fatt, James. Journal of Technical Writing and Communication (2004). Articles>Education>Technology>Emotions

Technical Writing in English Renaissance Shipwrightery: Breaching the Shoals of Orality    

Describing the emergence of the first shipbuilding texts, particularly those in English provides another chapter in the story of the emergence of English technical writing. Shipwrightery texts did not appear in English until the middle decades of the seventeenth century because shipwrightery was a closed discourse community which shared knowledge via oral transmission. The shift from orality to textuality in shipwrightery did not occur until advancing navigation principles enabled ships to sail in open waters. Shipping rapidly became a commercial business, and shipwrightery was forced to move from closely-guarded simple design principles to mathematically-based designs too complex to be retained only in memory of shipwrights and shared via oral transmission. Textual transmission began to supplant oral instruction. The evolution of English shipwrightery provides rich research opportunities for historians tracking the development of technical writing.

Tebeaux, Elizabeth. Journal of Technical Writing and Communication (2007). Articles>History>Writing>Technical Writing

Technical Writing in Seventeenth-Century England: The Flowering of a Tradition    

English technical writing clearly emerged during the Renaissance and the first decades of printing, but during the 1641-1700 period technical writing gained credibility and prestige. It was a valued tool for achieving the utilitarian ends of an age in which practical goals were valued more than aesthetic ones. Technical writing can be found in a range of disciplines, such as agriculture, medicine, science, as well as the major English trades and crafts. As a valued form of discourse, it illuminates the world of work in seventeenth-century England and the problems faced by the early experimenters of the Royal Society who sought to use science to solve major human, military, and economic problems while seeking to expand understanding of nature. Studying technical writing of this period allows us to track the continued development of technical writing as a distinct form of discourse.

Tebeaux, Elizabeth. Journal of Technical Writing and Communication (1999). Articles>History>Technical Writing>United Kingdom

Technocratic Discourse: A Primer    

This article describes the linguistic and semantic features of technocratic discourse using a Systemic Functional Linguistics (SFL) framework. The article goes further to assert that the function of technocratic discourse in public policy is to advocate and promulgate a highly contentious political and economic agenda under the guise of scientific objectivity and political impartiality. We provide strong evidence to support the linguistic description, and the claims of political advocacy, by analyzing a 900-word document about globalization produced by the Australian Department of Foreign Affairs and Trade (DFAT).

McKenna, Bernard J. and Philip Graham. Journal of Technical Writing and Communication (2000). Articles>Language>Government>Scientific Communication