A Stage Model of Knowledge Management: An Empirical Investigation of Process and Effectiveness    

Knowledge management (KM) is now widely recognized to be important to the success or failure of business management. Seeking to better understand the determinants of the evolution of KM, this study focuses on two main problems: (1) whether firms change their KM processes over time to improve KM effectiveness as well as develop their KM practices, and (2) whether socio-technical support results in more mature KM practices. This study draws on the previous literature to identify key dimensions of KM process (knowledge acquisition, knowledge conversion, knowledge application and knowledge protection), KM effectiveness (individual-level and organizational-level KM effectiveness) and socio-technical support (organizational support and information technology diffusion). The evolution of these dimensions is studied in the form of a stage model of KM that includes initiation, development, and mature stages. Data gathered from 141 senior executives in large Taiwanese organizations were employed to test the propositions. The results show that different stages of KM evolution can be distinguished across dimensions of KM process, KM effectiveness, and socio-technical support. Implications for organizations are also discussed.

Lin, Hsiu-Fen. Journal of Information Science (2007). Articles>Knowledge Management>Workflow

A Comparison of Academics' Attitudes Towards the Rights Protection of Their Research and Teaching Materials    

This paper compares two JISC-funded surveys. The first was undertaken by the Rights MEtadata for Open Archiving (RoMEO) project and focused on the rights protection required by academic authors sharing their research outputs in an open-access environment. The second was carried out by the Rights and Rewards project and focused on the rights protection required by authors sharing their teaching materials in the same way. The data are compared. The study reports confusion amongst both researchers and teachers as to copyright ownership in the materials they produced. Researchers were more restrictive about the permissions they would allow, but were liberal about terms and conditions. Teachers would allow many permissions, but under stricter terms and conditions. The study concludes that a single rights solution could not be used for both research and teaching materials.

Gadd, Elizabeth, Steve Loddington and Charles Oppenheim. Journal of Information Science (2007). Articles>Intellectual Property>Copyright>Academic

Aardvark et al.: Quality Journals and Gamesmanship in Management Studies    

Publication in quality journals has become a major indicator of research performance in UK universities. This paper investigates the notion of `quality journal' and finds dizzying circularity in its definitions. Actually, what a quality journal is does not really matter: agreement that there are such things matters very much indeed. As so often happens with indicators of performance, the indicator has become the target. So, the challenge is to publish in quality journals, and the challenge rewards gamesmanship. Vested interests have become particularly skilful at the game, and at exercising the winners' prerogative of changing the rules. All but forgotten in the desperation to win the game is publication as a means of communicating research findings for the public benefit. The paper examines the situation in management studies, but the problem is much more widespread. It concludes that laughter is both the appropriate reaction to such farce, and also, perhaps, the stimulus to reform.

Macdonald, Stuart and Jacqueline Kam. Journal of Information Science (2007). Articles>Publishing>Management>Research

Identifying Synonymous Concepts in Preparation for Technology Mining    

In this research, the development of a 'concept-clumping algorithm' designed to improve the clustering of technical concepts is demonstrated. The algorithm developed first identifies a list of technically relevant noun phrases from a cleaned extracted list and then applies a rule-based algorithm for identifying synonymous terms based on shared words in each term. An assessment of the algorithm found that the algorithm has an 89-91% precision rate, was successful in moving technically important terms higher in the term frequency list, and improved the technical specificity of term clusters.

Courseault Trumbach, Cherie. Journal of Information Science (2007). Articles>Knowledge Management>Metadata>Controlled Vocabulary

Creating Science and Technology Information Databases for Developing and Sustaining Sub-Saharan Africa's Indigenous Knowledge    

In this article, indigenous knowledge is defined as holistic of all forms of knowledge emanating from an indigenous community. The critical relevance of local science and technology information (STI) databases in the development and sustainability of Africa's indigenous knowledge is discussed. It is advocated that local African STI databases should be considered required development infrastructures because they will provide information resources that are more adequate for national planning and management than their international counterparts. Furthermore, the various stakeholders and their roles are identified and the policy environment of STI databases in Africa examined. Constraints notwithstanding, local databases for African STI resources are envisaged to enhance global distribution and sharing of Africa's indigenous knowledge.

Ezinwa Nwagwu, Williams. Journal of Information Science (2007). Articles>Knowledge Management>Scientific Communication>Africa

Moving Beyond Tacit and Explicit Distinctions: A Realist Theory of Organizational Knowledge    

This paper challenges the popular notions of tacit and explicit organizational knowledge and argues that its philosophical underpinnings derived from Gilbert Ryle are problematic due to their logical behaviourist perspective. The paper articulates the philosophical problem as the neglect of any role for the mind in organizational activity and the representation of mental activity as purely a set of behaviours. An alternative realist philosophy is advanced taking into account the potential of adopting a number of competing philosophical perspectives. The paper forwards a realist theory of organizational knowledge that moves beyond the surface behaviours of tacit and explicit knowledge and argues that collective consciousness and organizational memory play primary and deeper roles as knowledge processes and structures. Consciousness is not a Hegelian world spirit but rather a real process embedded in people's brains and mental activity. Further, the paper argues that organizational routines provide the contingent condition or `spark' to activate organizational knowledge processes. The implications of this model are explored in relation to the measurement of intellectual capital. The theory developed in this paper represents the first attempt to provide a coherent philosophically grounded framework of organizational knowledge that moves organizational theory beyond neat conversion processes of tacit and explicit knowledge.

Jashapara, Ashok. Journal of Information Science (2007). Articles>Knowledge Management>Organizational Communication>Collaboration

Novel Fuzzy Information Proximity Measures    

As a measure of information shared between two fuzzy pattern vectors, the fuzzy information proximity measure (FIPM) plays an important part in fuzzy pattern recognition, fuzzy clustering analysis and fuzzy approximate reasoning. In this paper, two novel FIPMs are set up. Firstly, an axiom theory about the FIPM is given, and different expressions of the FIPM are discussed. A new FIPM is then proposed based on the axiom theory of the FIPM and the concept of fuzzy subsethood function. Two concepts based on the idea of Shannon information entropy, fuzzy joint entropy (FJE) and fuzzy conditional entropy (FCE), are proposed and the basic properties of FJE and FCE are given and proved. Finally, classical similarity measures such as dissimilarity measure (DM) and similarity measure (SM) are studied, and two new measures, fuzzy absolute information measure (FAIM) and fuzzy relative information measure (FRIM), are set up, which can be used as measures of the proximity between fuzzy sets A and B.

Ding, Shi-Fei, Shi-Xiong Xia, Feng-Xiang Jin and Zhong-Zhi Shi. Journal of Information Science (2007). Articles>Information Design>Databases>Search

Better Reporting of Randomized Trials in Biomedical Journal and Conference Abstracts    

Well reported research published in conference and journal abstracts is important as individuals reading these reports often base their initial assessment of a study based on information reported in the abstract. However, there is growing concern about the reliability and quality of information published in these reports. This article provides an overview of research evidence underpinning the need for better reporting of abstracts reported in conference proceedings and abstracts of journal articles; with a particular focus in the area of health care. Where available we highlight evidence which refers specifically to abstracts reporting randomized trials. We seek to identify current initiatives aimed at improving the reporting of these reports and recommend that an extension of the CONSORT Statement (Consolidated Standards of Reporting Trials), CONSORT for Abstracts, be developed. This checklist would include a list of essential items to be reported in any conference or journal abstract reporting the results of a randomized trial.

Hopewell, Sally, Anne Eisinga and Mike Clarke. Journal of Information Science (2008). Articles>Scientific Communication>Research>Biomedical

Incremental Maintenance of Generalized Association Rules Under Taxonomy Evolution    

Mining association rules from large databases of business data is an important topic in data mining. In many applications, there are explicit or implicit taxonomies (hierarchies) for items, so it may be useful to find associations at levels of the taxonomy other than the primitive concept level. Previous work on the mining of generalized association rules, however, assumed that the taxonomy of items remained unchanged, disregarding the fact that the taxonomy might be updated as new transactions are added to the database over time. If this happens, effectively updating the generalized association rules to reflect the database change and related taxonomy evolution is a crucial task. In this paper, we examine this problem and propose two novel algorithms, called IDTE and IDTE2, which can incrementally update the generalized association rules when the taxonomy of items evolves as a result of new transactions. Empirical evaluations show that our algorithms can maintain their performance even for large numbers of incremental transactions and high degrees of taxonomy evolution, and are faster than applying contemporary generalized association mining algorithms to the whole updated database.

Tseng, Ming-Cheng, Wen-Yang Lin and Rong Jeng. Journal of Information Science (2008). Articles>Knowledge Management>Metadata>Controlled Vocabulary

Judgments During Information Seeking: A Naturalistic Approach to Understanding the Assessment of Enough Information    

In this article, theories of human judgement and decision making are reviewed and their use by library and information science researchers examined. A different perspective on judgement and decision making is offered by the field of naturalistic decision making (NDM) and the implications of this approach are considered for an expanded understanding of how judgements and decisions are made during information seeking. This discussion is illustrated by a case from a recent empirical investigation into how judgements of enough information are made in the workplace. The article concludes with a critical evaluation of the NDM approach. It is argued that NDM, a recent development in decision theory, offers a new perspective from which to investigate judgements and decisions during information seeking.

Berryman, Jennifer M. Journal of Information Science (2008). Articles>Information Design>Search>User Centered Design

Use of Collaborative Recommendations for Web Search: An Exploratory User Study    

This study investigated use of collaborative recommendations in web searching. An experimental system was designed. In the experimental system, recommendations were generated in a group report format, including items judged relevant by previous users, search queries and the URLs of documents. The study explored how users used these items, the effects of their use, and what factors contributed to this use. The results demonstrate that users preferred using queries and document sources (URLs), rather than relevance judgment (document ratings). The findings also show that using recommended items had a significant effect on the number of documents viewed, but not on precision or number of queries. Task difficulty and search skills had significant impact on the use. Possible reasons for the results are analyzed. Implications and future directions are discussed.

Zhang, Xiangmin and Yuelin Li. Journal of Information Science (2008). Articles>Web Design>Search>Metadata

An Ergonomic Format for Short Reporting in Scientific Journals Using Nested Tables and the Deming's Cycle    

The typical structure of a scientific report involves highly standardized sections. The key concept of a scientific report is the reproducibility of results. Because not only clarity but also conciseness is a tool for the advancement of science, a new format using nested tables is proposed with the aim of improving the design of short reports in scientific journals, namely short communications, short technical reports, case reports, etc. This format is based on the ergonomic philosophy of visual encyclopaedias (one topic, one page) and on the quality system of the Deming's cycle (plan--do--check--act) for continuous improvement. This new editing tool has several advantages over existing forms, because it provides quick and ergonomic, reader-friendly research reports that, at the same time, would render a saving in terms of available space and publishing costs of the printed version of scientific journals.

Hortol, Policarp. Journal of Information Science (2008). Articles>Scientific Communication>Research>Technical Writing

Impact of Coherent Versus Multiple Identities on Knowledge Integration    

This paper addresses the influence of two competing views of social identity on knowledge integration. One view sees social identity primarily as a coherent characteristic of organizations, which can leverage knowledge integration by unconditional cooperative behaviour, shared values, mindsets, trust, and loyalty. The opposing view considers social identity as multiple and fragmented. This fragmented view emphasizes the problematic nature of social identity for knowledge integration and states that social identity is an additional barrier to knowledge integration in organizations. The aim of this paper is to examine these competing accounts and to develop insight into the underlying mechanisms that lead to the different effects of social identity on knowledge integration. Two polar case studies illustrate the different effects of a coherent versus multiple identity on knowledge integration and the need for a coherent company-wide social identity, instead of a multiple community or group based social identity, to leverage knowledge integration in organizations.

Willem, Annick, Harry Scarbrough and Marc Buelens. Journal of Information Science (2008). Articles>Knowledge Management>Organizational Communication>Collaboration

Design and Development of a Concept-Based Multi-Document Summarization System for Research Abstracts    

This paper describes a new concept-based multi-document summarization system that employs discourse parsing, information extraction and information integration. Dissertation abstracts in the field of sociology were selected as sample documents for this study. The summarization process includes four major steps — (1) parsing dissertation abstracts into five standard sections; (2) extracting research concepts (often operationalized as research variables) and their relationships, the research methods used and the contextual relations from specific sections of the text; (3) integrating similar concepts and relationships across different abstracts; and (4) combining and organizing the different kinds of information using a variable-based framework, and presenting them in an interactive web-based interface. The accuracy of each summarization step was evaluated by comparing the system-generated output against human coding. The user evaluation carried out in the study indicated that the majority of subjects (70%) preferred the concept-based summaries generated using the system to the sentence-based summaries generated using traditional sentence extraction techniques.

Ou, Shiyan, Christopher Soo-Guan and Dion H. Goh. Journal of Information Science (2008). Articles>Information Design>Assessment>Metadata

Untying the Knot of Knowledge Management Measurement: A Study of Six Public Service Agencies in Singapore    

This paper seeks to contribute to the ongoing research in knowledge management (KM) by presenting a study conducted in six public service agencies in Singapore. The study was guided by three research foci, namely, (1) to elucidate the nebulous nature of KM initiatives, (2) to uncover the motivation behind KM measurement and (3) to identify the various elements of a KM initiative that can be measured. Data collected from the public service agencies revealed that KM initiatives were generally top-down and technology-focused. Project management and the need to quantify the value of KM initiatives drove KM measurement. The measurement indicators adopted by the agencies encompassed four elements of measurement: activities, knowledge assets, organizational processes and business outcomes. In conclusion, this paper highlights two practical implications for the design of a KM measurement regime and suggests a number of possible directions for further research.

Chua, Alton Y.K. and Dion H. Goh. Journal of Information Science (2008). Articles>Knowledge Management>Case Studies>Asia

An Analysis of Failed Queries for Web Image Retrieval    

This paper examines a large number of failed queries submitted to a web image search engine, including real users' search terms and written requests. The results show that failed image queries have a much higher specificity than successful queries because users often employ various refined types to specify their queries. The study explores the refined types further, and finds that failed queries consist of far more conceptual than perceptual refined types. The widely used content-based image retrieval technique, CBIR, can only deal with a small proportion of failed queries; hence, appropriate integration of concept-based techniques is desirable. Based on using the concepts of uniqueness and refinement for categorization, the study also provides a useful discussion on the gaps between image queries and retrieval techniques. The initial results enhance the understanding of failed queries and suggest possible ways to improve image retrieval systems.

Pu, Hsiao-Tieh. Journal of Information Science (2008). Articles>Web Design>Visual Rhetoric>Search

Exploring the Emerging Intellectual Structure of Archival Studies Using Text Mining: 2001-2004    

Archival science, like other disciplines, is evolving into more specific interdisciplinary subfields. To determine this intellectual structure of archival science, the text mining method was used. The data were 432 articles from 2001 to 2004, and we produced 43 clusters of documents using the within-group average method in SPSS. Then we generated pathfinder networks of 43 clusters and grouped them into seven subject categories: digital libraries and digital archiving technologies, online resources and finding aids, archives and archivists, legal and political issues, electronic records and technical issues, records and information management, and e-mail and information professionals. Finally, these seven subject categories were merged into three sectors: digital library, archives and RIM (Business). This study describes dynamic change in the 2001—4 research themes from traditional single-subject areas to emerging, complex subject areas. These results also show that research areas in archival sciences have much growth potential and will continue to expand.

Lee, Jae Yun. Journal of Information Science (2008). Articles>Knowledge Management>Information Design>Web Design

RoMEO Studies 7: Creation of a Controlled Vocabulary to Analyse Copyright Transfer Agreements    

This paper describes the process of creating a controlled vocabulary which can be used to systematically analyse the copyright transfer agreements (CTAs) of journal publishers with regard to self-archiving. The analysis formed the basis of the newly created Copyright Knowledge Bank of publishers' self-archiving policies. Self-archiving terms appearing in publishers' CTAs were identified and classified, then simplified, merged, and discarded to form a definitive list. The controlled vocabulary consists of three categories describing `what' can be self-archived, the `conditions' and the `restrictions' of self-archiving. Condition terms include specifications such as `where' an article can be self-archived; restriction terms include specifications such as `when' the article can be self-archived. Additional information on any of these terms appears in `free-text' fields. Although this controlled vocabulary provides an effective way of analysing CTAs, it will need continual review and updating in light of any major new additions to the terms used in publishers' copyright and self-archiving policies.

Jenkins, Celia, Charls Oppenheim, Steve Probets and Bill Hubbard. Journal of Information Science (2008). Articles>Intellectual Property>Contracts>Controlled Vocabulary

Information Behaviour Meets Social Capital: A Conceptual Model    

Much research has been done on the favourable influence of social environment and social networks on knowledge production. The aim of this article is to design a theoretical framework where both information behaviour (IB) research and social capital (SC) research are integrated. Integrating these areas is seen as an advantage when focusing on the social construction of knowledge, and a model is proposed to illuminate sources and consequences of social capital and knowledge sharing. This framework will function as a basis on which to build when the authors proceed with a number of empirical studies involving the university context, social networks of the unemployed, and virtual networks of young people.

Widén-Wulff, Gunilla, Stefan Ek, Mariam Ginman, Reija Perttilä, Pia Södergård and Anna-Karin Tötterman. Journal of Information Science (2008). Articles>Knowledge Management>User Centered Design>Social Networking

An Exploration of Concepts of Community Through a Case Study of UK University Web Production    

The paper explores the interrelation and differences between the concepts of occupational community, community of practice, online community and social network. It uses as a case study illustration the domain of UK university web site production and specifically a listserv for those involved in it. Different latent occupational communities are explored, and the potential for the listserv to help realize these as an active sense of community is considered. The listserv is not (for most participants) a tight knit community of practice, indeed it fails many criteria for an online community. It is perhaps best conceived as a loose knit network of practice, valued for information, implicit support and for the maintenance of weak ties. Through the analysis the case for using strict definitions of the theoretical concepts is made.

Cox, Andrew M. Journal of Information Science (2008). Articles>Web Design>Community Building>Academic