#14649
Wilkinson explains how to use a project site to manage a Web site project.
Wilkinson, Theresa A. Intercom (2000). Design>Web Design>Collaboration
#15094
Building Blocks for Marketing Documents 
Massa explains several features common to most technical marketing documents.
Massa, Jack A. Intercom (2002). Articles>Writing>Marketing
#19706
Technical communication courses and training programs often benefit from peer review or group critique. To encourage learning, these activities require a constructive climate: Students must listen to one another, be receptive to feedback, and refrain from reproaches, interpretations, and judgments. Such a positive group spirit is not a given, especially if the school or corporate environment encourages competition more than collaboration. Teachers must foster an appropriate environment if they want their collaborative learning activities to be successful.
Doumont, Jean-luc. Intercom (2003). Articles>Education>Instructional Design>Collaboration
#15095
Identifies the characteristics of poorly constructed Web sites.
Smart, Karl L. Intercom (2001). Design>Web Design
#27277
Business Lessons, Italian Style
Martin shares the intercultural tips and tricks he has learned during his thirteen years of working in Italy, and discusses how they contrast with his business experiences in America.
Martin, Brian. Intercom (2006). Articles>Collaboration>Regional>Italy
#24180
Business Plans Build Good Business
Developing a business plan—without it, your independent practice will flounder.
Frick, Elizabeth G. 'Bette'. Intercom (2004). Careers>Management>Planning>Business Communication
#15096
Business Reports that Demand Attention
Walinskas offers tips for improving business reports.
Walinskas, Karl. Intercom (2001). Articles>Writing>Reports
#14771
Business Web Sites for the Self-Employed
Drawing on information provided by several self-employed technical communicators, Frick offers advice on how to design and develop a business Web site.
Frick, Elizabeth A. 'Betsy'. Intercom (2002). Design>Web Design
#19674
Business Web Sites for the Self-Employed: Part Two
What does it take to get a Web site running on the Internet? When you have a site that is ready for some real-life testing, you are ready to put the site up. Publishing a Web site is a three-step process: getting a domain name, choosing a host, and posting the site.
Fugate, Alice E. And Elizabeth A. 'Betsy' Frick. Intercom (2003). Careers>Freelance>Web Design
#27275
A California Yankee in Raj Jahan's Country
Andrea Ames shares anecdotes and impressions of the cultural and communication differences she observed while in Hyderabad, India, to speak at a conference for STC members. She outlines growing changes in India's IT and technical communication industries.
#14710
MacDonald analyzes the success of irreverent software manuals such as the 'For Dummies' and 'Complete Idiot's' series and suggests ways writers of traditional technical manuals can make their own work more enjoyable to read.
MacDonald, Matthew P. Intercom (2001). Articles>Documentation>Writing>Technical Writing
#15097
Capturing Feedback: Building a Tighter Net
Describes how to use Microsoft FrontPage and Access to build a system for organizing and retrieving feedback from reviewers. The article is intended for those with some experience with Web and database design.
Shoesmith, Kevin. Intercom (2001). Design>Content Management>Web Design>Microsoft Access
#28271
Card Sorting: An Inexpensive and Practical Usability Technique 
Card sorting is often inexpensive, quick, and easy. Learn when to use this method and how to perform a card sort of your own within your company.
Kaufman, Joshua. Intercom (2006). Articles>Usability>Methods>Card Sorting
#14728
The Care and Feeding of Your Customers
Fugate discusses how self-employed technical communicators can maintain long-term relationships with multiple clients while still catering to their current customers.
Fugate, Alice E. Intercom (2001). Careers>Freelance
#24879
Discusses the history, purpose, and limitations of Cascading Style Sheets.
Williams, Jocelyn Crump. Intercom (2004). Design>Web Design>CSS
#15098
Luongo describes how technical communicators can produce their own CD-ROMs.
Luongo, Al. Intercom (2000). Design>Multimedia>CD ROM
#15099
Lists fifteen rules for conscientious cell phone usage.
Robart, Kay. Intercom (2001). Careers>Workplace>Collaboration
#14621
Change Your Goal, Extend Your Role
The author suggests expanding your role as a technical communicator to enhance software usability by creating better user interface labels and application messages. Henry bases his suggestions on an integrated user-centered information design (UCID) approach driven by product usability. He explains UCID, describes how to prepare for a new role as a 'designer of product usability,' and shows how to effectively design labels and develop application messages.
Henry, Pradeep. Intercom (2000). Design>User Interface>Usability
#14695
Hart discusses ways that technical communicators can simultaneously improve the quality of their documentation, increase the speed with which it is produced, and lessen the costs of producing it.
Hart, Geoffrey J.S. Intercom (2001). Articles>Documentation>Quality
#24874
Choosing Understandable Folder Labels
Improve your department's messy folder structure by following Kratts' advice on choosing meaningful folder names.
Kratts, Aimee. Intercom (2004). Design>Usability
#28090
Want tips for organizing your first class, handling small groups, and facilitating large group discussion? Campbell's column provides useful tips.
Campbell, Alexa. Intercom (2006). Articles>Education
#15100
Describes how elements and attributes are rendered in XHTML.
McLaughlin, Douglas J. Intercom (2000). Design>Web Design>XHTML
#28801
Closing the Content Gap: Converging Authoring and Translation
As companies strive to improve themselves by rethinking their global content strategies and redesigning these for the new world of continuous and multilingual deployment, they must unify their authoring and translation processes--not an easy task. Fenstermacher explains why authors and translators should work to close the content gap that often exists.
Fenstermacher, Hans E. Intercom (2007). Articles>Content Management>Translation>Localization
#24926
Collecting Books about Editing
Intercom's 'friendly editor' discusses his extensive collection of dictionaries, grammars, and other books of interest.
Bush, Donald W. Intercom (2005). Articles>Editing>Style Guides>Grammar
#24431
Come Play! Using Games to Teach, Motivate, and Engage
What have you done lately to make your training lively, fast-paced, innovative, participative, and imaginative? Baranich and Currie discuss using games in learning and business environments.
Baranich, Karen L. and Cynthia C. Currie. Intercom (1995). Articles>Education>Multimedia>Games
