A directory of resources inthe field of technical communication.Intercom
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451.
#21035

Selling Usability: Scope and Schedule Estimates   (PDF)

Describes how to create an effective plan and estimate for usability activities. 'A plan and an estimate,' McDaniel writes, 'will go a long way toward persuading management that user-centered design is a desirable approach to building a user interface.'

McDaniel, Scott M. Intercom (2003). Articles>Usability>Planning>Estimating

452.
#28268

Selling Usability to Your Supervisor   (PDF)

What's the best way to convince your supervisor to consider usability testing? Think about where your boss falls among the personality types described by the Myers-Briggs Type Indicator (MBTI).

Travis, David. Intercom (2006). Articles>Usability>Workplace

453.
#24201

Selling Yourself as an Interaction Designer   (PDF)

Interaction design incorporates a lot of skills from other disciplines, such as technical writing and information architecture. This article discusses the unique areas of interaction design with which technical communicators may not be familiar. Expanding your skills in these areas will help you sell yourself as an interaction designer.

Leonard-Wilkinson, Theresa A. and Jennifer B. Square. Intercom (2004). Careers>Freelance>Interaction Design

454.
#27269

Sensitivity to Other Cultures   (PDF)

Shares experiences and observations collected from working with colleagues in Asian cultures. Discusses the importance of actively working to accommodate the needs of communicators from other cultures by beginning the dialogue in their language.

Hart, Geoffrey J.S. Intercom (2006). Articles>Collaboration>International

455.
#15191

September 1, 1999, through November 30, 1999   (PDF)

This report covers specifications, standards, and amendments received from September 1, 1999, through November 30, 1999. Special emphasis has been placed on documentation in the category Technical Manual Specification & Standards (TMSS); however, other documents with widespread appeal are also included.

Bach, Claudia. Intercom (2000). Articles>History>TC

456.
#15192

September 1, 2000 through November 30, 2000   (PDF)

This report covers specifications, standards, and amendments received from September 1, 2000, through November 30, 2000.

Bach, Claudia. Intercom (2001). Articles>History>TC

457.
#28089

Serifs, the Feet that Guide Our Eyes   (PDF)

Bush's column sheds light on the history of serifs, the beginnings of sans serif fonts, and tests for legibility that aid in determining the effectiveness of serif versus sans serif type.

Bush, Donald W. Intercom (2006). Design>Typography

458.
#19683

Serving the Electronic Reader   (PDF)

Everyone’s rushed in today’s electronic culture. Convenience is measured in kilobytes per second. A reader’s attention hangs on the click of a mouse. For many people, the Internet has become the preferred mode of communication. To tempt this audience, your Web site must provide a menu precisely attuned to your readers’ new tastes.

Moore, Linda E. Intercom (2003). Design>Web Design>Usability

459.
#19676

Setting the Stage   (PDF)

Many teachers and instructors now recognize the importance of interaction. They know that their students learn from interacting with the material, with each other, and with them. Moving away from ex cathedra lecturing, instructors increasingly build their courses on hands-on practice, group exercises, and discussion sessions. Surprisingly, this change in methodology is not reflected in the classroom layout. Teachers often take their assigned rooms as they come, and while schools rush to fit classrooms with the latest technology, they seldom invest similar effort in designing more flexible or useful classroom layouts. By and large, the classic classroom is still setting the rules.

Doumont, Jean-Luc. Intercom (2003). Articles>Education>Interactive

460.
#19701

Seven Habits of Highly Effective STC Members   (PDF)

Much has been said about Stephen Covey’s Seven Habits of Highly Successful People since its publication over a decade ago. Corporations buy the book for their managers, and everyone from politicians to authors to CEOs to entertainers sings its praises. Recently, a colleague sent me an article—'Seven Habits of Highly Effective Writers,' by Kathryn Riley—that provides an insightful interpretation of Covey’s seven habits as they apply to writers. Riley’s article has inspired me in turn to create my own seven habits of highly effective STC members. Following are seven sure-fire ways to get the most out of your STC activity (and the key word is activity).

Taylor, Rebecca S. Intercom (2003). Careers>TC

461.
#24193

Seven Simple Steps to Persuasive Writing   (PDF)

Almost all technical writing benefits from the technique of persuasion. Grants and proposals must have persuasive elements to be effective; operating instructions should convince customers that they have bought the best product for the job; hospital literature should assure patients that they have chosen the most well-equipped place to recover from surgery; research results should leave no doubt in the reader’s mind about the data’s validity. This article will describe simple ways to add subtle persuasion to your writing, to make your company or organization the frontrunner in the minds of its clients.

Fryer, Elizabeth Evans. Intercom (2004). Articles>Writing>Rhetoric

462.
#15193

Shakespearean Technical Writing   (PDF)

Shows how technical writers can make better use of literary devices such as metaphor and foreshadowing to produce better, and more enjoyable, documentation.

Hart, Geoffrey J.S. Intercom (2001). Articles>Writing>Rhetoric>Tropes

463.
#15194

Should We Be Writing Strategy Guides?   (PDF)

Argues that printed strategy guides are a necessary, performance-enhancing supplement to the online documentation for computer software. He defines strategy guides as documentation that gives users the minimum amount of information needed to carry out simple tasks.

Houser, Rob. Intercom (2000). Articles>Writing

464.
#14635

Simple Gifts for the User   (PDF)

Bush suggests how technical writers can improve the accessibility of their manuals by reducing wordiness, varying syntax, and improving indexes.

Bush, Donald W. Intercom (2000). Design>User Centered Design

465.
#27986

Simplified Technical English: STC Should Take the Lead   (PDF)

Proposes that STC become involved in brainstorming ideas about Simplified Technical English, thus leading the way for clear, correct documentation.

Lester, Larry. Intercom (2006). Articles>Writing>Technical Writing>Minimalism

466.
#15195

Single Sourcing with RoboHelp and Word   (PDF)

Details a nine-step process for single sourcing with eHelp's RoboHelp and Microsoft Word.

Barefoot, Darren K. Intercom (2001). Articles>Content Management>Single Sourcing>Microsoft Word

467.
#30552

Six Tips for Consulting Success   (PDF)   (members only)

How do you get on a consulting agency's 'call-me-first' list? The tips provided in this article are a good place to start.

Gotsill, Gina. Intercom (2007). Careers>Consulting

468.
#15196

Sixteen Suggestions for Successful Videoconferences   (PDF)

Offers protocols, procedures, and rules of etiquette for conducting videoconferences.

Smith, Gary M. Intercom (2000). Articles>Collaboration>Online>Teleconferencing

469.
#14720

Skills for New Leaders   (PDF)

Hemmi discusses the demands facing technical communicators who have recently moved into leadership positions.

Hemmi, Jane A. Intercom (2001). Careers>Management

470.
#14775

The Society's First Members   (PDF)

In this article, two original members of the Association of Technical Writers and Editors (TWE), a parent organization of the Society for Technical Communication, discuss how the profession and the Society have changed since TWE's inception.

Rutkowski, Ed. Intercom (2002). Articles>TC>History

471.
#18536

Some Strategies for Managing the Contract Workforce   (PDF)

Williams suggests ways that managers can use independent contractors as part of a comprehensive staffing plan.

Williams, Sean D. Intercom (2003). Careers>Management>Collaboration

472.
#15197

Spacing After Punctuation   (PDF)

Alroy, Intercom's advice columnist, weighs in on how many spaces to place after a period, and counsels a manager whose company is unable to pay top dollar for consultants.

Alroy, Faye. Intercom (2002). Articles>Editing

473.
#14730

Spam on the 'Net: An Ethical Dilemma   (PDF)

Archee examines the ethical and practical problems associated with receiving and sending unsolicited e-mail.

Archee, Raymond K. Intercom (2001). Articles>Workplace>Ethics>Email

474.
#24179

Speaking in Tongues: Dealing with Word's Dictionaries   (PDF)

Word has powerful language tools, but if you don't understand how they work, even a simple spellcheck can pose problems. In this article, I'll discuss how to take full advantage of Word's language settings.

Hart, Geoffrey J.S. Intercom (2004). Articles>Word Processing>Software>Microsoft Word

475.
#14759

Special Needs: Editing Tables and Graphics   (PDF)

Hart explains the difficulties of editing tables and graphics on-screen.

Hart, Geoffrey J.S. Intercom (2002). Articles>Editing



 
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