Sarbanes-Oxley and New Opportunities 
Harkness explains how technical communicators living in the United States can benefit from the 2002 Sarbanes-Oxley Act, which requires companies to strictly adhere to accepted accounting practices.
Harkness, Holly E. Intercom (2004). Careers>TC>Legal
Saving Paper: —It's Like Printing Money 
Wofford demonstrates several methods for saving paper that can help technical communicators cut the costs of paper usage.
Wofford, Tracey Norden. Intercom (2004). Design>Publishing>Online
Schemas in Intercultural Communication

Raju demonstrates the importance of understanding cultural schemas—models providing patterns for understanding ideas or objects in a cultural context—when dealing with international technical communication.
Raju, Rita. Intercom (2008). Articles>TC>International>Cultural Theory
Scientific Documentation: Learning from Journal Articles 
Suggests that writers of technical manuals could learn a thing or two about usability from the consistent form of scientific journal articles.
Hart, Geoffrey J.S. Intercom (2004). Articles>Document Design>Scientific Communication
Leonard-Wilkinson describes how Web site designers can take advantage of the features of search engines to advertise their sites.
Leonard-Wilkinson, Theresa A. Intercom (2001). Design>Web Design>Usability>Search
Screen Capture Software: Better than Print Screen 
Everyone knows that detailed pictures are a necessary supplement for technical documentation. For those who create software manuals, this means screen captures—images of what users see as they look at the monitor.
Wardin, Carla. Intercom (2003). Design>Graphic Design>Software>Screen Captures
Screencasting: the Future of Technical Communication?

Screencasting has numerous advantages for software training: the added realism of the screen versus paper-based or static online screens, ease of use, and low cost. Archee reviews two popular programs.
Archee, Raymond K. Intercom (2008). Articles>TC>Video>Screencasting
Compares and contrasts two popular scriptwriting programs: MovieMagic Screenwriter 2000 and Final Draft Audio Video.
Chu, Steve W. Intercom (2002). Articles>Word Processing>Software>Screenwriting
Search Engine Optimization: Designing a Search-Friendly Site 
In this article, the third in a series, Leonard-Wilkinson offers tips on how to make Web sites friendly to search engines.
Leonard-Wilkinson, Theresa A. Intercom (2002). Design>Web Design>Usability>Search
Search Engine Optimization: Keywords That Work 
Leonard-Wilkinson demonstrates search engine optimization, a process for making Web sites attractive to search engines.
Leonard-Wilkinson, Theresa A. Intercom (2002). Design>Web Design>Usability>Search
Search Engine Optimization: Making the Most of META Tags 
Leonard-Wilkinson offers advice on how to write effective TTLE- and META-tag descriptions.
Leonard-Wilkinson, Theresa A. Intercom (2002). Design>Web Design>Usability>Search
Seek and Ye Shall Find--And Replace 
Offers tips on using search and replace commands in word processors.
Hart, Geoffrey J.S. Intercom (2001). Articles>Word Processing>Software>Search
Selecting a Content Management System 
Learn about what a content management system (CMS) does and the different types of systems available in order to better understand how to select a new system or replace an existing one with a CMS that will be more effective for your organization.
Doyle, Bob. Intercom (2007). Articles>Content Management>Assessment
Selecting a Translation Agency 
The authors offer advice on choosing translation firms, with special emphasis on the interview process.
Potsus, Whitney Beth and Catherine Deschamps-Potter. Intercom (2002). Design>Language>Translation>Localization
Selecting Web-Based Training Technology 
Provides an overview of Web-based training (WBT) technology. Using a hypothetical training scenario, he suggests how WBT technology can improve training for several types of workers.
Magnan, Raymond. Intercom (2001). Articles>Education>Online
Describes how a team of employees with broad control over the direction and outcome of a project can work more efficiently than a single individual assigned the same tasks.
McNeill, Angie D. Intercom (2000). Articles>Management>Collaboration
Sell Your Technical Writing Services 
Times are changing. Before 2001, when you went to sell your technical writing services, you might have checked a job board, read a newspaper, or called the manager of Human Resources and then referred to a written job description. In 2004, things are different.
Walsh, Tina K. Intercom (2004). Careers>Freelance>Writing>Technical Writing
"Sell" Your Survey With Direct Marketing Design 
We think about them every day. We try to anticipate their every need, predict their every question. They are our readers, our audience, the users and consumers of our documentation.
Stelmack, Rebecca L. Intercom (1999). Articles>User Centered Design>Methods>Surveys
Selling to the Hidden Job Market 
Describes ways that technical communicators looking for work can identify and pursue job leads before the openings are publicized.
O'Donnell, Pat. Intercom (2004). Careers>Interviewing>Marketing
Selling Usability to Your Supervisor 
What's the best way to convince your supervisor to consider usability testing? Think about where your boss falls among the personality types described by the Myers-Briggs Type Indicator (MBTI).
Travis, David. Intercom (2006). Articles>Usability>Workplace
Selling Usability: Scope and Schedule Estimates 
Describes how to create an effective plan and estimate for usability activities. 'A plan and an estimate,' McDaniel writes, 'will go a long way toward persuading management that user-centered design is a desirable approach to building a user interface.'
McDaniel, Scott M. Intercom (2003). Articles>Usability>Planning>Estimating
Selling Yourself as an Interaction Designer 
Interaction design incorporates a lot of skills from other disciplines, such as technical writing and information architecture. This article discusses the unique areas of interaction design with which technical communicators may not be familiar. Expanding your skills in these areas will help you sell yourself as an interaction designer.
Leonard-Wilkinson, Theresa A. and Jennifer B. Square. Intercom (2004). Careers>Freelance>Interaction Design
Shares experiences and observations collected from working with colleagues in Asian cultures. Discusses the importance of actively working to accommodate the needs of communicators from other cultures by beginning the dialogue in their language.
Hart, Geoffrey J.S. Intercom (2006). Articles>Collaboration>International
September 1, 1999, through November 30, 1999 
This report covers specifications, standards, and amendments received from September 1, 1999, through November 30, 1999. Special emphasis has been placed on documentation in the category Technical Manual Specification & Standards (TMSS); however, other documents with widespread appeal are also included.
Bach, Claudia. Intercom (2000). Articles>History>TC
September 1, 2000 through November 30, 2000 
This report covers specifications, standards, and amendments received from September 1, 2000, through November 30, 2000.
Bach, Claudia. Intercom (2001). Articles>History>TC
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