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376. #15173 Introduces new technologies intended to lessen office reliance on paper and discusses their potential effects on technical documentation. Perlin, Neil E. Intercom (2001). Articles>Collaboration>Online 377. #24263 Patients, Medicines, and Information Van der Waarde summarizes the reasons why medicinal information provided to patients is often confusing and describes a method for evaluating its effectiveness. van der Waarde, Karel. Intercom (2004). Articles>TC>Biomedical>Scientific Communication 378. #14645 Perceptions of Technical Communication: A New Study O'Briant analyzes the responses to a new survey conducted by STC on perceptions of technical communication. She includes comments by several leaders in the field. O'Briant, Sally M. Intercom (2000). Articles>TC 379. #14757 Perfect vs. Good Enough: Writing Quality in the Online Age Perlin discusses how new technologies are changing the definition of quality in technical writing and suggests a response. Perlin, Neil E. Intercom (2002). Articles>Technology 380. #14793 Personas: Matching a Design to the Users' Goals Perfetti discusses the use of personas--profiles of archetypal users synthesized from interviews with real people--in product design. Perfetti, Christine. Intercom (2002). Articles>Usability 381. #15174 Phone Interviews: New Skills Required Suggests how technical communicators can excel at the increasingly common practice of interviewing by phone. Ford, Donna A. Intercom (2002). Articles>Interviewing 382. #24433 Picture Perfect: Selecting Graphics for Instruction Discusses some principles for choosing appropriate graphics for instructional materials. Lyons, Chopeta C. Intercom (1995). Articles>Education>Presentations>Visual Rhetoric 383. #19640 Piecing Together Your Audience Technical writers live by the commandment 'Know thy audience.' While the best approaches to fulfilling this commandment include conducting site visits and user surveys, we must often turn to other sources for information when deadlines loom or budgets are slashed. Individually, these resources provide anecdotal snapshots of users, but taken together they offer an understanding of our audience necessary for quality documentation. Hower, Sean. Intercom (2003). Articles>Writing>Rhetoric 384. #24636 Planning a Web Site Redesign in Six Steps True Web site redesigns focus on much more than visuals. Brink and Regenold's redesign process will help technical communicators rethink a site from the ground up. Brink, Marcia and Michele Regenold. Intercom (2004). Articles>Web Design>Redesign>Project Management 385. #28372 Plasma Screens: The Dynamic New Wave in Internal Communications Informing an organization's employees about key messages is essential to creating and maintaining an efficient and effective work force. To help your employees stay informed, consider broadcasting your organization’s news on plasma screens that are accessible to all employees. Sacharen, Chani H. and Ettie Gilead. Intercom (2006). Articles>TC>Workplace>Workflow 386. #14622 Portfolios for Technical Communicators: Worth the Work Scott describes a professional portfolio and examines common items every portfolio should contain. She clarifies the difference between portfolios for experienced professionals and those for students. The article includes some employers' recommendations for successful portfolios. Scott, Julie S. Intercom (2000). Careers>Portfolios 387. #20141 Portfolios: Tools for Acing the Interview Molisani explains how technical communicators can use their portfolios to take charge of an interview. Molisani, Jack. Intercom (2003). Careers>Portfolios>Interviewing 388. #14692 Morris demonstrates a method of editing that reveals the essence of a communication without distorting it. Morris, M.D. Intercom (2001). Articles>Editing>Methods 389. #24192 PowerPoint Presentations: A Speaker's Guide Vinton Cerf, one of the founders of the Internet, reportedly parodied the well-known quote about the cost of attaining power, observing that if power corrupts, 'PowerPointcorrupts absolutely.' Pointed though Cerf’s statement is, it places far too much blame on the software. After all, speakers must take some responsibility for their presentations. As in any other form of communication, you must decide what you’re going to say and how you plan to say it. But once that’s done, you need to use all the skills at your disposal to make the chosen medium work for you. Hart, Geoffrey J.S. Intercom (2004). Articles>Presentations>Rhetoric>Microsoft PowerPoint 390. #21647 Practical and Effective Metrics Discusses several issues involved in developing metrics that measure performance and identify specific problems affecting performance. Hart, Geoffrey J.S. Intercom (2004). Careers>Management>Assessment 391. #21033 Practical Tips for Improving Web Site and Intranet Usability There's a large body of theory available to guide Web and intranet design, but concentrating too much on theory sometimes leads designers to overlook basic things they can do to improve the usability of sites. This article presents, in no particular order, seven simple ways to make your Web site or intranet more usable. Hart, Geoffrey J.S. Intercom (2003). Design>Web Design>Intranets>Usability 392. #27874 Practical Tips for Working with Global Teams Save team members time and conduct meetings and other steps in the project process effectively by integrating these tips for working with team members scattered in various locations. Nesbitt, Pamela and Elizabeth Bagley-Woodward. Intercom (2006). Articles>Project Management>Collaboration>International 393. #24921 Preparing Your Staff for Content Management Few changes are as potentially uncomfortable for technical communicators than implementing a content management system. Freeman explains why, and offers advice to managers on how to address writers' concerns. Freeman, Bret. Intercom (2005). Articles>Content Management>Collaboration 394. #14698 Process Documentation: The New Blueprint for Web Development Fifield and Davis describe a way to apply process documentation--a set of documents that defines the development process by providing a management structure for a project--to Web development. 395. #14766 The Professional Editors Network Bush reports on a meeting of the San Diego Professional Editors Network, at which several experienced editors discussed their relationships with authors, offered tips for finding jobs, and emphasized the importance of content editing. Bush, Donald W. Intercom (2002). Articles>Editing 396. #24164 The easiest way to gain the respect of programmers is to learn to speak their language. If you can do that, they’ll inevitably recognize the effort you've invested in learning to appreciate their work and will treat you as an equal thereafter. With that goal in mind, I present this glossary of key programming terms you should master. Hart, Geoffrey J.S. Intercom (2004). Articles>Language>Programming>Glossary 397. #15175 Describes how teachers can begin their courses on a positive note by properly introducing students to the course material and to each other. Doumont, Jean-Luc. Intercom (2002). Articles>Education 398. #24630 Protect Your Web Site from Legal Land Mines This article explains how regular legal audits can keep your company Web site on the right side of the law. Juillet, Christopher. Intercom (2004). Articles>Web Design>Legal 399. #15176 Protecting Yourself Against Viruses and Hackers Discusses how business owners can protect themselves from computer viruses and hackers. The article includes a sidebar listing anti-virus resources. Fugate, Alice E. Intercom (2002). Articles>Technology>Security>Viruses 400. #15177 Describes ten arguments technical writers can use to demonstrate their importance to their employers. Hart, Geoffrey J.S. Intercom (2001). Careers>Workplace>Assessment
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