Long-Distance Editing    

Check out seven tips that will help you and your team remain busy and useful when you have extra time or gaps between projects.

Crognale, Heather. Intercom (2008). Articles>Editing>Collaboration>Online

Long-Distance Teams: Facing the Challenges  

Offers advice for managers of long-distance teams on working across time zones, accommodating team members' cultural norms, easing the difficulties of language differences, and nurturing team spirit.

Legg, Kathy A. Intercom (2004). Articles>Project Management>Collaboration>Online

Looking for Questions to My Answers  

Debuts a new professional advice column for technical communicators.

Alroy, Faye. Intercom (2002). Articles>TC

The Love Song of J. Alfred Techrock  

Manley's loving parody of T. S. Eliot's 'The Love Song of J. Alfred Prufrock' touches on the realities of technical communicators on the job.

Manley, Frank. Intercom (2000). Humor>Workplace>TC

Lovely DITA, DocBook Fades?  

Makes the case for DITA and provides a compare-and-contrast of DITA and DocBook.

Dumbill, Edd. Intercom (2006). Articles>Documentation>Standards>DITA

Made-Up Words, Real-Life Winners  

The editor of Intercom presents the winners of Intercom's annual humor contest.

Martin, Maurice. Intercom (2000). Humor>Language

Make It Flow: Achieving the Optimal User Experience  

Contends that human factors professionals must look beyond usability and heuristics to maximize a product's appeal.

Fruhlinger, Joshua A. Intercom (2001). Articles>Human Computer Interaction>Usability

Making the Transition from Student to Employee  

Advice to students preparing to become technical communicators.

Alroy, Faye. Intercom (2003). Careers>Advice>TC

Making the Web Friendlier for Lower-Literacy Users  

Describes techniques for improving the experience of lower-literacy Internet users that do not violate the principles of Web design for other users.

Summers, Kathryn. Intercom (2004). Design>Web Design>Accessibility>Writing

Manage the Kaizen Way!  

Kaizen is a Japanese phrase that means 'continuous improvement' and has long been used by Japanese managers. Find out how to apply this style to your work as a technical communicator and how kaizen can also be used effectively when working in a team.

Gopalakrishnan, Janani. Intercom (2006). Careers>Management>Project Management

Management Guidelines for Alternative Work Schedules  

Offers guidance to managers on how to balance the needs of their businesses with the convenience of alternative work schedules, such as telecommuting, flextime, job sharing, compressed work weeks, and reduced hours.

Deshaies, Stephen A. Intercom (2002). Careers>Management

Managers Weigh In: Perspectives on Current Issues  

A report on discussions with several managers of technical communicators about current issues in the field, including changes in hiring practices, telecommuting, and tools and techniques for project management.

Lange, Penny L. Intercom (2003). Careers>Management

Managers: Move from Silos to Channels  

Advocates restructuring technical communication departments to eliminate 'silos'—isolated groups within the department—and develop 'channels'—a cooperative grouping of workers and teams through which information about a product can flow.

Hughes, Michael A. Intercom (2003). Careers>Management>Collaboration

Managing a Virtual Team  

Managing a team of employees who are located around the world can be challenging. Discover how to efficiently and effectively work to create the highest level of output.

Damrau, Jackie. Intercom (2006). Careers>Management>Project Management>Offshoring

Managing and Delivering Your Content as Data  

Houser describes several options for organizations interested in data-oriented publishing--the delivery of discrete, independent pieces of information that can be selected, manipulated, and presented to meet the needs of different audiences with different characteristics and different goals.

Houser, Alan R. Intercom (2003). Design>Content Management>Single Sourcing>XML

Managing by Remote Control  

Langhoff discusses the advantages and disadvantages of the growing practice of telecommuting, and issues that managers face when their staffs telecommute.

Langhoff, June. Intercom (2001). Careers>Telecommuting

Managing Conflicts within a Team of Writers  

As much as you may try to avoid it, conflict among your employees is bound to rear its ugly head from time to time. While you may not be able to resolve all conflicts, with the right approach, you can manage many of them.

Prabhakar, Rahul. Intercom (2006). Careers>Management>Writing>Technical Writing

Managing Multilingual Documentation  

The author discusses the importance of integrating translation early in the documentation process to avoid translation problems. Explore how multilingual documentation also has an impact on writing style, layout, review procedures, and a variety of other elements.

Dehaes, Christel. Intercom (2006). Articles>Documentation>Localization

Managing the Virtual Worker/Telecommuter  

Heikes presents guidelines for managers of telecommuters that suggest how to make the most of this increasingly popular work arrangement.

Heikes, Peter C. Intercom (2002). Careers>Telecommuting

Managing Your Customers' Expectations  

How many customers do you know who deliberately set out to make your life difficult? Not many, I’m sure. They probably don’t anticipate that adding three new chapters to a manual means that the project deadline needs to change or another writer needs to be hired. They may not realize that another round of reviews requires more (billable) hours of work. In most cases, good two-way communication prevents problems in the first place and provides solutions for the unforeseen issues that arise.

Frick, Elizabeth A. 'Betsy'. Intercom (2003). Careers>Business Communication>Project Management

Managing Your Productivity  

Offers tips for independent contractors on staying efficient and productive.

Frick, Elizabeth A. 'Betsy'. Intercom (2000). Careers>Freelance>Consulting

Managing--and Surviving--A Design Project  

Describes a process for designing documents that establishes clear goals and minimizes disagreements.

Harvey, Patrick. Intercom (2001). Design>Project Management>Collaboration

March 1, 2000, through June 30, 2000  

This report covers specifications, standards, and amendments received from March 1, 2000, through June 30, 2000.

Bach, Claudia. Intercom (2000). Articles>History>TC

March 1, 2001, through July 15, 2001  

This report covers specifications, standards, and amendments received from March 1, 2001, through July 15, 2001.

Bach, Claudia. Intercom (2001). Articles>History>TC

Marketing Your Web Business  

Leonard-Wilkinson presents several ideas for marketing Web businesses to appropriate audiences.

Leonard-Wilkinson, Theresa A. Intercom (2002). Careers>Consulting>Web Design