Managing a Virtual Team  

Managing a team of employees who are located around the world can be challenging. Discover how to efficiently and effectively work to create the highest level of output.

Damrau, Jackie. Intercom (2006). Careers>Management>Project Management>Offshoring

Managing and Delivering Your Content as Data  

Houser describes several options for organizations interested in data-oriented publishing--the delivery of discrete, independent pieces of information that can be selected, manipulated, and presented to meet the needs of different audiences with different characteristics and different goals.

Houser, Alan R. Intercom (2003). Design>Content Management>Single Sourcing>XML

Managing by Remote Control  

Langhoff discusses the advantages and disadvantages of the growing practice of telecommuting, and issues that managers face when their staffs telecommute.

Langhoff, June. Intercom (2001). Careers>Telecommuting

Managing Conflicts within a Team of Writers  

As much as you may try to avoid it, conflict among your employees is bound to rear its ugly head from time to time. While you may not be able to resolve all conflicts, with the right approach, you can manage many of them.

Prabhakar, Rahul. Intercom (2006). Careers>Management>Writing>Technical Writing

Managing Multilingual Documentation  

The author discusses the importance of integrating translation early in the documentation process to avoid translation problems. Explore how multilingual documentation also has an impact on writing style, layout, review procedures, and a variety of other elements.

Dehaes, Christel. Intercom (2006). Articles>Documentation>Localization

Managing the Virtual Worker/Telecommuter  

Heikes presents guidelines for managers of telecommuters that suggest how to make the most of this increasingly popular work arrangement.

Heikes, Peter C. Intercom (2002). Careers>Telecommuting

Managing Your Customers' Expectations  

How many customers do you know who deliberately set out to make your life difficult? Not many, I’m sure. They probably don’t anticipate that adding three new chapters to a manual means that the project deadline needs to change or another writer needs to be hired. They may not realize that another round of reviews requires more (billable) hours of work. In most cases, good two-way communication prevents problems in the first place and provides solutions for the unforeseen issues that arise.

Frick, Elizabeth A. 'Betsy'. Intercom (2003). Careers>Business Communication>Project Management

Managing Your Productivity  

Offers tips for independent contractors on staying efficient and productive.

Frick, Elizabeth A. 'Betsy'. Intercom (2000). Careers>Freelance>Consulting

Managing--and Surviving--A Design Project  

Describes a process for designing documents that establishes clear goals and minimizes disagreements.

Harvey, Patrick. Intercom (2001). Design>Project Management>Collaboration

March 1, 2000, through June 30, 2000  

This report covers specifications, standards, and amendments received from March 1, 2000, through June 30, 2000.

Bach, Claudia. Intercom (2000). Articles>History>TC

March 1, 2001, through July 15, 2001  

This report covers specifications, standards, and amendments received from March 1, 2001, through July 15, 2001.

Bach, Claudia. Intercom (2001). Articles>History>TC

Marketing Your Web Business  

Leonard-Wilkinson presents several ideas for marketing Web businesses to appropriate audiences.

Leonard-Wilkinson, Theresa A. Intercom (2002). Careers>Consulting>Web Design

Markup Mastery  

Tyson suggests how the principles and practices of structural markup language can make communication more effective.

Tyson, Paul H. Intercom (2002). Articles>Information Design

Media of the Future: Web? Paper?  

Will the long-predicted demise of paper ever come true? Discusses the effects of the Web on documentation.

Redish, Janice C. 'Ginny'. Intercom (2005). Articles>Documentation>Online

Medical Technical Writing  

In a multibillion-dollar-per-yearcindustry, medical technical writers are well situated between companies that manufacture drugs and medical equipment and the federal government, which regulates the manufacture of drugs and medical equipment. The government requires that these companies produce specific types of documents, which must be of a very high standard. This situation creates lucrative opportunities for technical writers.

English, Wayne A. Intercom (2003). Articles>Scientific Communication>Biomedical>Technical Writing

Mental Models: Laying Foundations to Support Readers  

Technical communication is often no more complicated than clearly describing the steps in a procedure, but sometimes we must create new models for each key part of a complex procedure.

Hart, Geoffrey J.S. Intercom (2007). Articles>Writing>Technical Writing

The Mentor Advantage  

There are many advantages to having mentors: They can teach you new skills, impart their knowledge, and help you increase your self-confidence. Having a mentor, or several of them, can help on all fronts. In fact, in a 2000 survey by The Creative Group, 94 percent of executives polled said having a mentor is important for professionals just beginning their careers.

Leonard-Wilkinson, Theresa A. Intercom (2003). Careers>Mentoring

Mentoring in a Business Environment  

Describes mentor-student relationship from both perspectives, describing the experiences of a corporate mentor and mentee and the changes in positions for writers that came with tools migration (from Ventura Publisher to FrameMaker) and new writing standards and guidelines.

Robart, Kay and K.C. Francis. Intercom (2001). Careers>Mentoring>Workplace

A Mentoring Program for Web Designers  

Creating a mentoring program for technical writers requires quite a bit of coordination.

Leonard-Wilkinson, Theresa A. Intercom (2001). Careers>Collaboration>Mentoring

Merging Usability Practices with Document Design and Development    

Examines the phases of document development and describes how to incorporate them with usability techniques to ensure that your information products remain continually useful and valuable.

Filippo, Elizabeth G. Intercom (2007). Articles>Document Design>Usability

Microwriting: Small Choices with Large Implications  

The little elements of writing can make a big difference. If you're looking for a way to refresh your writing, consider paying close attention to the aspects involved in microwriting.

Hart, Geoffrey J.S. Intercom (2006). Articles>Writing>Technical Writing

More Thoughts on Grassroots Documentation  

I thought technical communicators could use grassroots documentation to measure the effectiveness of their in-house documentation. I've since learned that grassroots documentation is already in play—though not in the way I expected.

Martin, Maurice. Intercom (2004). Articles>Documentation>Community Building

The Most Obvious Fault in Technical Writing  

The most obvious fault is wordiness. Fortunately, long-windedness is something that editors are particularly well equipped to fix. Take a look at our manuals. They are huge, and their very bulk can make them inaccessible, especially when they are not equipped with a good index or adequate indicia in the corners of each page.

Bush, Donald W. Intercom (2003). Articles>Writing>Style Guides

Much Ado about Nothing, Part I: The Importance of White Space    

White space is a paradox: by definition it contains no information, yet it clearly communicates despite lack of content. Hart describes how to incorporate white space into the information design process.

Hart, Geoffrey J.S. Intercom (2008). Articles>Document Design

Multilingual Publishing with a Content Management System  

Sheds light on the benefits of using a content management system (CMS) when publishing in multiple languages. Included are tips for shopping for a CMS, managing unique character sets, and managing the translation process.

Freeman, Bret. Intercom (2006). Articles>Content Management>Localization