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301. #14647 Lathrop identifies the red flags that might indicate an uncooperative client. Lathrop, Lori M. Intercom (2000). Careers>Freelance 302. #15157 Discusses training strategies for companies struggling with reorganization and the departure of knowledgeable employees. Magnan, Raymond. Intercom (2001). Articles>Knowledge Management 303. #14741 Large-scale HTML Conversion Using a Word Processor The authors describe a process for converting Microsoft Word documents to HTML. Hara, Takayoshi and Mayumi Seitou. Intercom (2002). Design>Web Design>Software>Word 304. #14788 Wallia introduces some of the attractive features of Word 2002 and discusses the relative merits of four best-selling books on how to use the software. Wallia, C.J.S. Intercom (2002). Articles>Technology>Software>Word 305. #14657 McGowan discusses how documentation departments can ease the transition from a paper-centered work environment to an online one. McGowan, Kevin S. Intercom (2000). Design>Documentation>Online 306. #14664 Bist argues that the best way for technical communicators to deepen their knowledge of their companyís product information is to teach it. Using examples from his own experience, he suggests how to prepare and teach a course on any professional subject. Bist, Gary. Intercom (2000). Careers>Education 307. #15158 Illustrates how technical writers can track customer complaints and use the information to improve the usability of products and documentation. Bist, Gary. Intercom (2002). Design>Usability>Assessment 308. #22790 Lessons in Internationalization By examining some of the mistakes his company made while implementing an e-commerce Web site, Larson demonstrates the complexity of internationalization. Intercom (2004). Design>Web Design>Localization>E Commerce 309. #15159 Listservs: Connecting Students with Practitioners An instructor of technical communication describes how she uses technology to give her students access to professionals in the field. Dyke, Julie L. Intercom (2000). Articles>Collaboration>Mailing Lists 310. #15160 LOA 101: Intro to Letters of Agreement Answers some common questions about Letters of Agreement, documents used by independent contractors to define the specifics of particular projects. Frick, Elizabeth A. 'Betsy'. Intercom (2002). Careers>Freelance>Contracts 311. #22794 Localization in a Time of Shrinking Budgets Suggests ways that technical communicators can implement cost-effective localization. Butland, Philip. Intercom (2004). Articles>Language>Localization 312. #13148 Location-Based Wireless Web Applications Imagine that you’re at an amusement park with your children when, in an unguarded moment, the four-year-old wanders away. Today, you would hunt frantically for your missing child. Soon, however, you’ll be able to go to a security office where someone will display your missing child’s location on a map by tracking a cell phone or GPS (Global Positioning System) chip that you rented for the day and strapped to your child’s ankle. Science fiction? Prodgenious (www.prodgenious.com) has offered this service since the summer of 2000. Perlin, Neil E. Intercom (2001). Articles>Web Design>Wireless Web 313. #19709 A discussion of the issues for a lone technical writer employed in an organization. Alroy, Faye. Intercom (2003). Careers>TC 314. #22795 Long-Distance Teams: Facing the Challenges Offers advice for managers of long-distance teams on working across time zones, accommodating team members' cultural norms, easing the difficulties of language differences, and nurturing team spirit. Legg, Kathy A. Intercom (2004). Articles>Project Management>Collaboration>Online 315. #15161 Looking for Questions to My Answers Debuts a new professional advice column for technical communicators. Alroy, Faye. Intercom (2002). Articles>TC 316. #14655 The Love Song of J. Alfred Techrock Manley's loving parody of T. S. Eliot's 'The Love Song of J. Alfred Prufrock' touches on the realities of technical communicators on the job. Manley, Frank. Intercom (2000). Humor>Workplace>TC 317. #28086 Makes the case for DITA and provides a compare-and-contrast of DITA and DocBook. Dumbill, Edd. Intercom (2006). Articles>Documentation>Standards>DITA 318. #14644 Made-Up Words, Real-Life Winners The editor of Intercom presents the winners of Intercom's annual humor contest. Martin, Maurice. Intercom (2000). Humor>Language 319. #15162 Make It Flow: Achieving the Optimal User Experience Contends that human factors professionals must look beyond usability and heuristics to maximize a product's appeal. Fruhlinger, Joshua A. Intercom (2001). Articles>Human Computer Interaction>Usability 320. #21188 Making the Transition from Student to Employee Advice to students preparing to become technical communicators. Alroy, Faye. Intercom (2003). Careers>Advice>TC 321. #23091 Making the Web Friendlier for Lower-Literacy Users Describes techniques for improving the experience of lower-literacy Internet users that do not violate the principles of Web design for other users. Summers, Kathryn. Intercom (2004). Design>Web Design>Accessibility>Writing 322. #27873 Kaizen is a Japanese phrase that means 'continuous improvement' and has long been used by Japanese managers. Find out how to apply this style to your work as a technical communicator and how kaizen can also be used effectively when working in a team. Gopalakrishnan, Janani. Intercom (2006). Careers>Management>Project Management 323. #15163 Management Guidelines for Alternative Work Schedules Offers guidance to managers on how to balance the needs of their businesses with the convenience of alternative work schedules, such as telecommuting, flextime, job sharing, compressed work weeks, and reduced hours. 324. #18534 Managers: Move from Silos to Channels Advocates restructuring technical communication departments to eliminate 'silos'—isolated groups within the department—and develop 'channels'—a cooperative grouping of workers and teams through which information about a product can flow. Hughes, Michael A. Intercom (2003). Careers>Management>Collaboration 325. #18533 Managers Weigh In: Perspectives on Current Issues A report on discussions with several managers of technical communicators about current issues in the field, including changes in hiring practices, telecommuting, and tools and techniques for project management. Lange, Penny L. Intercom (2003). Careers>Management
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