#28109
Hewlett-Packard's CapShare 920 Portable E-Copier/Scanner 
The Hewlett-Packard CapShare 920 is designed to copy blocks of print and graphics as you pass it over the hardcopy document. If the size of the block to be scanned exceeds the 51/4-inch width of the scanner's surface, the HP Capshare 920 automatically pieces the output of successive swaths into one document. Stored documents can be transmitted to a computer as a graphics file, and text images can be converted to text files using ScanSoft's TextBridge optical character recognition (OCR) software included with the package. You can view demonstrations of the scanner at www. capshare.hp.com. in five to fifteen seconds to devices equipped with fast infrared (FIR) and in fifteen to thirty seconds to devices equipped with serial infrared (SIR). The scanner uses Scan Soft's Pagis Pro 2.0 software to organize files, clean up documents, and send both to other applications.
Wallia, C.J.S. Intercom (2006). Articles>Technology>Scanning
#30123
Hierarchies in Online Information: Balancing Depth and Breadth
Hart explains how understanding hierarchies--the order in which information is grouped--can help you choose an appropriate balance between the depth and breadth of your online information.
Hart, Geoffrey J.S. Intercom (2007). Articles>Information Design>Web Design>Online
#14646
Hiring Technical Writers: Are We Looking for the Right Skills?
Winsberg argues that the most valuable employees are those with a work ethic and analytical, organizational, and writing skills, rather than those with specific software experience.
Winsberg, Freya Y. Intercom (2000). Careers>Management
#30554
Hone Your Professional Skills: Find Your Writer's Voice 
When concentrating on your daily tasks, you may lose track of your creative side. Discover four suggestions for how to stretch your creative muscles.
Tremmel, Martina A. Intercom (2007). Articles>Writing>Workplace
#24872
Everyone hates forms--users hate filling them out, and writers hate creating them. But forms offer writers a unique opportunity for rewarding work. Jarrett suggests ways to improve forms--and, possibly, users' lives.
Jarrett, Caroline. Intercom (2004). Design>Document Design>Forms
#14751
How Have You Advanced Your Career?
Three technical communication gurus answer the question, 'What single action or decision did more to advance your career than any other?'
Barker, Thomas, Janice Gelb and Donald E. Zimmerman. Intercom (2002). Careers>Advice>TC
#31844
Learn how to convince your company to grant your purchase request through tips on building an effective business case.
Molisani, Jack and Bonni Graham. Intercom (2008). Articles>Business Communication>Business Case
#19700
How to Conduct a Review Meeting
Although technical reviews of many draft user’s guides, references, and help systems occur through the black box (that is, the author sends out the material, and reviewers send it back marked up, without the two ever seeing one another), many technical communicators find that a personal meeting ultimately saves time and improves communication in the process of developing a technical communication product.
Carliner, Saul. Intercom (2003). Careers>Management>Editing
#19673
Editing involves more than just formatting and inserting page numbers. You need to ask, 'How can I improve the communication?'
Bush, Donald W. Intercom (2003). Articles>Editing>Writing>Technical Writing
#15141
Suggests ways to get a good job by cutting production time and cost on user manuals while increasing access and usability.
Bush, Donald W. Intercom (2000). Careers>Documentation>TC
#24189
How to Get Higher Search Engine Rankings
In the early days of the Internet, you did not have to do much to drive traffic to your Web site. Simply listing your site with search engines (and all were free back then) could yield a lot of traffic. When I listed one of my sites with Yahoo!, my site hits increased by 10,000 in just one week. Back then, ranking was more a game of optimizing your TITLE and META tags than anything else. But in response to the mammoth growth of the Internet and abuses of META tags by unscrupulous Web designers, search engine spiders have became more sophisticated: The game now focuses on optimizing Web page content.
Leonard-Wilkinson, Theresa A. Intercom (2004). Design>Web Design>Search>Search Engine Optimization
#14615
How to Increase Performance on a Web Site
Theresa Wilkinson suggests way to decrease the bandwidth on your Web site, including using an HTML editor and an HTML checking program. She also includes tips on creating liquid pages with tables, and creating faster graphics. A list of suggested readings followings the article.
#30116
How to Interview Subject Matter Experts
While technical writers may interview subject matter experts on a daily basis to gather information for a project, very few training courses address how to conduct these interviews. Singer's article provides suggestions.
Singer, Warren. Intercom (2007). Articles>Interviewing>SMEs
#14718
Lazzaro presents a method for conducting thorough user and audience analyses.
Lazzaro, Heather. Intercom (2001). Articles>Usability>Audience Analysis
#15142
HTML Editing Tools Come of Age
Compares and contrasts three HTML editing tools: Macromedia Dreamweaver, Microsoft FrontPage, and Adobe GoLive.
Doyle, Michael J. Intercom (2001). Design>Software>Web Design
#24178
For this year's humor contest, Intercomasked readers to write instructions for imaginary devices. The contest was inspired by Stanislaw Lem, a writer of science fiction who also published collections of reviews and introductions to books that don't exist.
#14704
Humor, Credibility, and International Online Exchanges
St. Amant examines the problematic effects of humor on international online communication.
St. Amant, Kirk R. Intercom (2001). Articles>Writing>International
#14658
IBM ViaVoice, Millenium Edition
Schulter reviews the performance of IBMís latest speech recognition software.
Schulter, David. Intercom (2000). Articles>Technology>Software>Voice
#14746
The Ideal Resume: Thorough, But User-Friendly
Smith, a former resume writer for a professional resume-writing franchise, demonstrates ways to improve the usability of resumes.
Smith, Gary M. Intercom (2002). Careers>Resumes
#14722
Identifying Additions and Deletions, Part I: Using Compatible Software
Hart describes the problems and possibilities of Microsoft Word's Track Changes feature.
Hart, Geoffrey J.S. Intercom (2001). Articles>Editing>Software>Microsoft Word
#14736
Identifying Additions and Deletions, Part II: Incompatible Software
Hart describes the difficulties of viewing electronic edits when the editor and the author are using incompatible software, and offers tips for working around these difficulties.
Hart, Geoffrey J.S. Intercom (2002). Articles>Editing>Software>Video
#14709
Identifying Web Site Requirements
The authors emphasize the importance of conducting thorough research on business goals, branding goals, user needs, and technical resources before Web designers undertake a redesign. The article also offers suggestions about how to define, develop, and communicate a client's brand.
Summers, Kathryn and Michael Summers. Intercom (2001). Articles>Usability>Specifications
#14697
Identity and International Online Communication
St.Amant discusses the tendency of online communication to obscure a person's identity and suggests ways people can ensure clear communication with individuals of other cultures.
St. Amant, Kirk R. Intercom (2001). Articles>Collaboration>International>Online
#20544
Campbell discusses the role technical communicators can play in developing IM (instant messaging) bots--programs that correspond with IM users--for customer support purposes.
Campbell, Walter. Intercom (2003). Articles>Information Design>Communication>Instant Messaging
#28561
Implementing a CMS: A Game-Changing Corporate Initiative
The success of a CM project depends not just on process management, but on change management as well. Discover the ways that an organization can help its staff overcome initial resistance to change.
Hamer, Emma C. Intercom (2007). Articles>Content Management>Project Management
