 | | Intercom 226-249 of 664 found. Page 10 of 27. |
#15141
Suggests ways to get a good job by cutting production time and cost on user manuals while increasing access and usability.
Bush, Donald W. Intercom (2000). Careers>Documentation>TC
#24189
How to Get Higher Search Engine Rankings 
In the early days of the Internet, you did not have to do much to drive traffic to your Web site. Simply listing your site with search engines (and all were free back then) could yield a lot of traffic. When I listed one of my sites with Yahoo!, my site hits increased by 10,000 in just one week. Back then, ranking was more a game of optimizing your TITLE and META tags than anything else. But in response to the mammoth growth of the Internet and abuses of META tags by unscrupulous Web designers, search engine spiders have became more sophisticated: The game now focuses on optimizing Web page content.
Leonard-Wilkinson, Theresa A. Intercom (2004). Design>Web Design>Search>Search Engine Optimization
#14615
How to Increase Performance on a Web Site 
Theresa Wilkinson suggests way to decrease the bandwidth on your Web site, including using an HTML editor and an HTML checking program. She also includes tips on creating liquid pages with tables, and creating faster graphics. A list of suggested readings followings the article.
#30116
How to Interview Subject Matter Experts
While technical writers may interview subject matter experts on a daily basis to gather information for a project, very few training courses address how to conduct these interviews. Singer's article provides suggestions.
Singer, Warren. Intercom (2007). Articles>Interviewing>SMEs
#14718
Lazzaro presents a method for conducting thorough user and audience analyses.
Lazzaro, Heather. Intercom (2001). Articles>Usability>Audience Analysis
#15142
HTML Editing Tools Come of Age
Compares and contrasts three HTML editing tools: Macromedia Dreamweaver, Microsoft FrontPage, and Adobe GoLive.
Doyle, Michael J. Intercom (2001). Design>Software>Web Design
#24178
For this year's humor contest, Intercomasked readers to write instructions for imaginary devices. The contest was inspired by Stanislaw Lem, a writer of science fiction who also published collections of reviews and introductions to books that don't exist.
#14704
Humor, Credibility, and International Online Exchanges
St. Amant examines the problematic effects of humor on international online communication.
St. Amant, Kirk R. Intercom (2001). Articles>Writing>International
#14658
IBM ViaVoice, Millenium Edition
Schulter reviews the performance of IBMís latest speech recognition software.
Schulter, David. Intercom (2000). Articles>Technology>Software>Voice
#14746
The Ideal Resume: Thorough, But User-Friendly
Smith, a former resume writer for a professional resume-writing franchise, demonstrates ways to improve the usability of resumes.
Smith, Gary M. Intercom (2002). Careers>Resumes
#14722
Identifying Additions and Deletions, Part I: Using Compatible Software
Hart describes the problems and possibilities of Microsoft Word's Track Changes feature.
Hart, Geoffrey J.S. Intercom (2001). Articles>Editing>Software>Word
#14736
Identifying Additions and Deletions, Part II: Incompatible Software
Hart describes the difficulties of viewing electronic edits when the editor and the author are using incompatible software, and offers tips for working around these difficulties.
Hart, Geoffrey J.S. Intercom (2002). Articles>Editing>Software>Video
#14709
Identifying Web Site Requirements
The authors emphasize the importance of conducting thorough research on business goals, branding goals, user needs, and technical resources before Web designers undertake a redesign. The article also offers suggestions about how to define, develop, and communicate a client's brand.
Summers, Kathryn and Michael Summers. Intercom (2001). Articles>Usability>Specifications
#14697
Identity and International Online Communication
St.Amant discusses the tendency of online communication to obscure a person's identity and suggests ways people can ensure clear communication with individuals of other cultures.
St. Amant, Kirk R. Intercom (2001). Articles>Collaboration>International>Online
#20544
Campbell discusses the role technical communicators can play in developing IM (instant messaging) bots--programs that correspond with IM users--for customer support purposes.
Campbell, Walter. Intercom (2003). Articles>Information Design>Communication>Instant Messaging
#28561
Implementing a CMS: A Game-changing Corporate Initiative
The success of a CM project depends not just on process management, but on change management as well. Discover the ways that an organization can help its staff overcome initial resistance to change.
Hamer, Emma C. Intercom (2007). Articles>Content Management>Project Management
#28559
Implementing a Content Management System
Before you begin a pilot project using a CMS, you must understand how it will work. Read on to learn how to define your information model, set up your folder structure, create a metadata scheme, assign roles and responsibilities, define your workflow, and measure results.
Hackos, JoAnn T. Intercom (2007). Articles>Content Management>Project Management
#24172
Implementing On-Screen Editing
On-screen editing offers obvious advantages over paper editing, including greater accuracy, shorter turnaround times, and improved consistency. Because authors don’t have to retype handwritten edits, there’s less risk of misreading or missing corrections. Moreover, the edits have already been typed and spellchecked, so no new typos are introduced. Most editors can also enter corrections faster with a keyboard than with a pen, particularly when complex edits require restructuring of the document or extensive rewording, and eliminating the retyping phase further reduces turnaround times. Last but not least, using the search tools makes it easier to achieve consistency in long or complex documents.
Hart, Geoffrey J.S. Intercom (2004). Articles>Editing>Online
#14781
Implementing XML: A Writer's Perspective
In the cover article for Intercom's special issue on XML and HTML, Conlin discusses how the implementation of XML affects writers of documentation.
Conlin, Karen E. Intercom (2002). Articles>Documentation>XML
#24167
The Importance of Document Design
One definition of communication is 'the transfer of information from one location to another so that meaning is understood.' In other words, communication is what happens when one person connects to another to share information.
Quesenbery, Whitney. Intercom (2004). Articles>Document Design>Usability
#14708
The Importance of the Quality Culture
Cameron discusses the effects of three models of quality cultures in American and European corporations: error detection cultures, error prevention cultures, and creative quality cultures.
Smart, Karl L. Intercom (2001). Careers>Workplace>Quality
#19685
Improving Your Reader's Content Forms
For most organizations, Reader’s Comment Forms serve primarily as Reader’s Complaint Forms. Most of these forms typically ask readers to identify errors in the text, citing location of the error, describing the error, and suggesting a change. What a waste!
Carliner, Saul. Intercom (2003). Design>Web Design>Assessment>Usability
#14618
The author calls for a return to public recognition--rather than just a quick e-mail acknowledgment--of people's accomplishments. Legg presents the benefits of public celebration: It opens positive communication, builds self-esteem, inspires others, and shows and gains respect. She also deflates many of the perceived obstacles to public praise, and encourages readers to use their communication skills to acknowledge others.
Legg, Kathy A. Intercom (2000). Careers>Workplace>Assessment
#14749
In this hypothetical dilemma, a senior technical writer at a pharmaceuticals firm must choose between honoring his company's nondisclosure policy or publishing the results of a usability study that could greatly improve patient compliance with written instructions for prescription drugs, thereby saving lives.
Bryan, John G. Intercom (2002). Articles>Workplace>Ethics
#14661
A fictional account of an in-house newsletter editor pressured to serve his bosses' interests raises important questions about the ethics of office politics.
Bryan, John G. Intercom (2000). Articles>Workplace>Ethics
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