A directory of resources inthe field of technical communication.

Intercom

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226.
#28109

Hewlett-Packard's CapShare 920 Portable E-Copier/Scanner   (PDF)

The Hewlett-Packard CapShare 920 is designed to copy blocks of print and graphics as you pass it over the hardcopy document. If the size of the block to be scanned exceeds the 51/4-inch width of the scanner's surface, the HP Capshare 920 automatically pieces the output of successive swaths into one document. Stored documents can be transmitted to a computer as a graphics file, and text images can be converted to text files using ScanSoft's TextBridge optical character recognition (OCR) software included with the package. You can view demonstrations of the scanner at www. capshare.hp.com. in five to fifteen seconds to devices equipped with fast infrared (FIR) and in fifteen to thirty seconds to devices equipped with serial infrared (SIR). The scanner uses Scan Soft's Pagis Pro 2.0 software to organize files, clean up documents, and send both to other applications.

Wallia, C.J.S. Intercom (2006). Articles>Technology>Scanning

227.
#30123

Hierarchies in Online Information: Balancing Depth and Breadth   (PDF)

Hart explains how understanding hierarchies--the order in which information is grouped--can help you choose an appropriate balance between the depth and breadth of your online information.

Hart, Geoffrey J.S. Intercom (2007). Articles>Information Design>Web Design>Online

228.
#14646

Hiring Technical Writers: Are We Looking for the Right Skills?   (PDF)

Winsberg argues that the most valuable employees are those with a work ethic and analytical, organizational, and writing skills, rather than those with specific software experience.

Winsberg, Freya Y. Intercom (2000). Careers>Management

229.
#30554

Hone Your Professional Skills: Find Your Writer's Voice   (PDF)   (members only)

When concentrating on your daily tasks, you may lose track of your creative side. Discover four suggestions for how to stretch your creative muscles.

Tremmel, Martina A. Intercom (2007). Articles>Writing>Workplace

230.
#24872

Hooray, I'm Doing the Forms!   (PDF)

Everyone hates forms--users hate filling them out, and writers hate creating them. But forms offer writers a unique opportunity for rewarding work. Jarrett suggests ways to improve forms--and, possibly, users' lives.

Jarrett, Caroline. Intercom (2004). Design>Document Design>Forms

231.
#14751

How Have You Advanced Your Career?   (PDF)

Three technical communication gurus answer the question, 'What single action or decision did more to advance your career than any other?'

Barker, Thomas, Janice Gelb and Donald E. Zimmerman. Intercom (2002). Careers>Advice>TC

232.
#31844

How to Build a Business Case   (PDF)   (members only)

Learn how to convince your company to grant your purchase request through tips on building an effective business case.

Molisani, Jack and Bonni Graham. Intercom (2008). Articles>Business Communication>Business Case

233.
#19700

How to Conduct a Review Meeting   (PDF)

Although technical reviews of many draft user’s guides, references, and help systems occur through the black box (that is, the author sends out the material, and reviewers send it back marked up, without the two ever seeing one another), many technical communicators find that a personal meeting ultimately saves time and improves communication in the process of developing a technical communication product.

Carliner, Saul. Intercom (2003). Careers>Management>Editing

234.
#19673

How to Edit for Content   (PDF)

Editing involves more than just formatting and inserting page numbers. You need to ask, 'How can I improve the communication?'

Bush, Donald W. Intercom (2003). Articles>Editing>Writing>Technical Writing

235.
#15141

How to Get a Good Job   (PDF)

Suggests ways to get a good job by cutting production time and cost on user manuals while increasing access and usability.

Bush, Donald W. Intercom (2000). Careers>Documentation>TC

236.
#24189

How to Get Higher Search Engine Rankings   (PDF)

In the early days of the Internet, you did not have to do much to drive traffic to your Web site. Simply listing your site with search engines (and all were free back then) could yield a lot of traffic. When I listed one of my sites with Yahoo!, my site hits increased by 10,000 in just one week. Back then, ranking was more a game of optimizing your TITLE and META tags than anything else. But in response to the mammoth growth of the Internet and abuses of META tags by unscrupulous Web designers, search engine spiders have became more sophisticated: The game now focuses on optimizing Web page content.

Leonard-Wilkinson, Theresa A. Intercom (2004). Design>Web Design>Search>Search Engine Optimization

237.
#14615

How to Increase Performance on a Web Site   (PDF)

Theresa Wilkinson suggests way to decrease the bandwidth on your Web site, including using an HTML editor and an HTML checking program. She also includes tips on creating liquid pages with tables, and creating faster graphics. A list of suggested readings followings the article.

Wilkinson, Theresa A. Intercom (2000). Design>Web Design

238.
#30116

How to Interview Subject Matter Experts   (PDF)

While technical writers may interview subject matter experts on a daily basis to gather information for a project, very few training courses address how to conduct these interviews. Singer's article provides suggestions.

Singer, Warren. Intercom (2007). Articles>Interviewing>SMEs

239.
#14718

How to Know Your Audience   (PDF)

Lazzaro presents a method for conducting thorough user and audience analyses.

Lazzaro, Heather. Intercom (2001). Articles>Usability>Audience Analysis

240.
#15142

HTML Editing Tools Come of Age   (PDF)

Compares and contrasts three HTML editing tools: Macromedia Dreamweaver, Microsoft FrontPage, and Adobe GoLive.

Doyle, Michael J. Intercom (2001). Design>Software>Web Design

241.
#24178

Humor Contest 2004   (PDF)

For this year's humor contest, Intercomasked readers to write instructions for imaginary devices. The contest was inspired by Stanislaw Lem, a writer of science fiction who also published collections of reviews and introductions to books that don't exist.

Intercom (2004). Humor>TC

242.
#14704

Humor, Credibility, and International Online Exchanges   (PDF)

St. Amant examines the problematic effects of humor on international online communication.

St. Amant, Kirk R. Intercom (2001). Articles>Writing>International

243.
#14658

IBM ViaVoice, Millenium Edition   (PDF)

Schulter reviews the performance of IBMís latest speech recognition software.

Schulter, David. Intercom (2000). Articles>Technology>Software>Voice

244.
#14746

The Ideal Resume: Thorough, But User-Friendly   (PDF)

Smith, a former resume writer for a professional resume-writing franchise, demonstrates ways to improve the usability of resumes.

Smith, Gary M. Intercom (2002). Careers>Resumes

245.
#14722

Identifying Additions and Deletions, Part I: Using Compatible Software   (PDF)

Hart describes the problems and possibilities of Microsoft Word's Track Changes feature.

Hart, Geoffrey J.S. Intercom (2001). Articles>Editing>Software>Microsoft Word

246.
#14736

Identifying Additions and Deletions, Part II: Incompatible Software   (PDF)

Hart describes the difficulties of viewing electronic edits when the editor and the author are using incompatible software, and offers tips for working around these difficulties.

Hart, Geoffrey J.S. Intercom (2002). Articles>Editing>Software>Video

247.
#14709

Identifying Web Site Requirements   (PDF)

The authors emphasize the importance of conducting thorough research on business goals, branding goals, user needs, and technical resources before Web designers undertake a redesign. The article also offers suggestions about how to define, develop, and communicate a client's brand.

Summers, Kathryn and Michael Summers. Intercom (2001). Articles>Usability>Specifications

248.
#14697

Identity and International Online Communication   (PDF)

St.Amant discusses the tendency of online communication to obscure a person's identity and suggests ways people can ensure clear communication with individuals of other cultures.

St. Amant, Kirk R. Intercom (2001). Articles>Collaboration>International>Online

249.
#20544

IM Bots   (PDF)

Campbell discusses the role technical communicators can play in developing IM (instant messaging) bots--programs that correspond with IM users--for customer support purposes.

Campbell, Walter. Intercom (2003). Articles>Information Design>Communication>Instant Messaging

250.
#28561

Implementing a CMS: A Game-Changing Corporate Initiative   (PDF)

The success of a CM project depends not just on process management, but on change management as well. Discover the ways that an organization can help its staff overcome initial resistance to change.

Hamer, Emma C. Intercom (2007). Articles>Content Management>Project Management

 
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