#24195
From Not Working to NETWorking 
Networking—whether done formally or informally, alone or as part of a group—can give you a competitive edge in getting (and keeping!) business coming to you as a contractor or independent technical communicator.
Keefer, Christine A. Intercom (2004). Careers>Freelance>Collaboration
#28370
From Software Documentation to E-learning: Making a Switch
Interested in making the transition from software documentation to e-learning? Read about some steps that will help you ease the switch and make the most of your new opportunity.
Malhotra, Dhupinder K. Intercom (2006). Articles>Documentation>Instructional Design
#22572
From Uncredible to Incredible: Tips for Speakers
Suggests ways that speakers can increase their credibility with their audience.
Fritze, Shelley and Maureen V. McIntyre. Intercom (2004). Articles>Presentations>Rhetoric
#13055
Future Travels of the InfoWrangler
Some of the questions most commonly asked by professionals in a given field are 'where is the field headed?' and 'how will that affect me?' In this article, I give one person's view of where the fields of technical communication, training, and marketing communications are headed and how that might affect people working in those fields.
Carliner, Saul. Intercom (1998). Careers>Information Design
#15138
Gentle Feedback That Encourages Learning
Offers suggestions on how teachers of technical communication and reviewers of coworkers' documents can offer constructive criticism of others' writing.
Doumont, Jean-luc. Intercom (2002). Articles>Editing
#24876
Geoffrey Chaucer: Medieval Technical Communicator
Chaucer's A Treatise on the Astrolabe, published in 1391, may be the first technical manual in the English language.
#20545
Geographic Information Systems
Explains GIS (geographic information systems), which capture and display geographically referenced information) and suggests ways that technical communicators can become more involved with this technology.
Pettit Jones, Colleen. Intercom (2003). Articles>Information Design>Technical Illustration>Geography
#30117
George Saunders: Taking Technical Writing into the World of Fiction
For George Saunders, recipient of a MacArthur Grant and former technical writer, years working on reports and proposals proved to be excellent training for creative writing.
Moran, Tom. Intercom (2007). Articles>Interviews>Writing>Technical Writing
#22576
Getting Involved in Interface Design
Describes a four-step process to help technical writers gain influence over product design.
#15139
Presents ten humorous suggestions for technical writers on how to persuade reviewers of documentation to do their jobs.
Hart, Geoffrey J.S. Intercom (2000). Articles>Editing>Collaboration
#28274
Getting Started with Performance Management
What are some ways to effectively track and manage a group’s performance? Wiley examines a way to do so using specific requirements designed to measure the success of an STC SIG.
Wiley, Ann L. Intercom (2006). Articles>Project Management>Collaboration>Methods
#29465
XML alone is not enough to effectively manage your organization's global content. Explore global XML and its benefits.
Hurst, Sophie. Intercom (2007). Articles>Information Design>XML>International
#19637
Globalizing the Technical Communication Classroom
In today’s global economy, knowing how to communicate in an international environment is more important than ever. The United States leads the world in the number of foreign students attending its educational institutions. The student body is becoming increasingly diverse. Instructors can no longer assume that all students have had the same experiences. Often, in an attempt to treat all students equally, instructors overlook or misunderstand the needs of international students. But if the teachers acknowledge and welcome cultural diversity in the classroom, students can become more aware of the varied audiences they will encounter in their future careers.
Sharpe, Victoria. Intercom (2003). Articles>Education>Instructional Design>International
#27983
Going Global with Technical Writing
Despite your best efforts, it is not uncommon for mishaps to occur when attempting to localize documentation. Learn how to align your technical writing and localization processes and how to optimize the solution you choose for this alignment.
Hill, Nicholas. Intercom (2006). Articles>Writing>Technical Writing>Localization
#31080
#19694
Graphic Design with the World in Mind
In the past twenty years, two developments have had an important impact on the creation and design of communication: the appearance of personal computers on every desktop, equipped with 'user-friendly' authoring and design software, and the globalization of world markets.
Locke, Nancy A. Intercom (2003). Design>Graphic Design>Globalization
#14666
Radella discusses the advantages of graphic electronic editing with Adobe Acrobat 4.0 over traditional hard copy editing.
Radella, Marjorie Joyce. Intercom (2000). Design>Collaboration>Software>Adobe Acrobat
#21185
A hypothetical example to help technical communicators think through ethical issues in the workplace.
Bryan, John G. Intercom (2003). Articles>Graphic Design>Ethics>Charts and Graphs
#21186
We often hear how the Web can be used to deliver technical documentation. But have you ever thought about the Web as technical documentation? When dozens, or perhaps hundreds, of people, all using the same product, start posting tips and solutions to problems on different Web sites, the entire Internet becomes a kind of crude users’ manual.
Martin, Maurice. Intercom (2003). Articles>Documentation>Online>Community
#19705
Grid Computing--the "Electrical Outlet" Model of Computing
This column presents overviews of new technologies that may affect technical communicators in the near future.
Perlin, Neil E. Intercom (2003). Articles>Collaboration
#14743
Growth of the Technical Writing Profession
This article, reprinted from the January 1958 issue of the STWE Review (the quarterly journal of the Society of Technical Writers and Editors, one of STC's parent organizations), examines the state of the technical communication profession in the late 1950s.
Rathbone, Robert R. Intercom (2002). Articles>TC>History
#14639
A Hands-On Guide to Asia and the Internet
Yunker explains how American and European companies can communicate with Asian markets by enabling their Web browsers to view Asian languages, send and receive an e-mail message in an Asian language, and input Asian text into Web forms. Yunker also poses ten questions to ask before localizing your Web site for Asian countries.
Yunker, John E. Intercom (2000). Design>Web Design>Regional>Asia
#15140
Offers tips on eliminating hype from editorial copy.
Eyman, Carol L. Intercom (2001). Articles>Editing
#14755
Helping New Writers Through Their First Year
Von Haas examines techniques for helping new technical writers achieve success in the profession.
Von Haas, Elaina E. Intercom (2002). Careers>Collaboration>Mentoring
#14779
The Heritage of the American Heritage Dictionary
Bush explains the history of the American Heritage Dictionary and discusses how the dictionary has evolved from its first edition, published in 1969, to its fourth, published in 2000.
Bush, Donald W. Intercom (2002). Articles>Language>History
