A directory of resources inthe field of technical communication.

Intercom

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201.
#24195

From Not Working to NETWorking   (PDF)

Networking—whether done formally or informally, alone or as part of a group—can give you a competitive edge in getting (and keeping!) business coming to you as a contractor or independent technical communicator.

Keefer, Christine A. Intercom (2004). Careers>Freelance>Collaboration

202.
#28370

From Software Documentation to E-learning: Making a Switch   (PDF)

Interested in making the transition from software documentation to e-learning? Read about some steps that will help you ease the switch and make the most of your new opportunity.

Malhotra, Dhupinder K. Intercom (2006). Articles>Documentation>Instructional Design

203.
#22572

From Uncredible to Incredible: Tips for Speakers   (PDF)

Suggests ways that speakers can increase their credibility with their audience.

Fritze, Shelley and Maureen V. McIntyre. Intercom (2004). Articles>Presentations>Rhetoric

204.
#13055

Future Travels of the InfoWrangler

Some of the questions most commonly asked by professionals in a given field are 'where is the field headed?' and 'how will that affect me?' In this article, I give one person's view of where the fields of technical communication, training, and marketing communications are headed and how that might affect people working in those fields.

Carliner, Saul. Intercom (1998). Careers>Information Design

205.
#15138

Gentle Feedback That Encourages Learning   (PDF)

Offers suggestions on how teachers of technical communication and reviewers of coworkers' documents can offer constructive criticism of others' writing.

Doumont, Jean-luc. Intercom (2002). Articles>Editing

206.
#24876

Geoffrey Chaucer: Medieval Technical Communicator   (PDF)

Chaucer's A Treatise on the Astrolabe, published in 1391, may be the first technical manual in the English language.

Intercom (2004). Articles>History

207.
#20545

Geographic Information Systems   (PDF)

Explains GIS (geographic information systems), which capture and display geographically referenced information) and suggests ways that technical communicators can become more involved with this technology.

Pettit Jones, Colleen. Intercom (2003). Articles>Information Design>Technical Illustration>Geography

208.
#30117

George Saunders: Taking Technical Writing into the World of Fiction   (PDF)

For George Saunders, recipient of a MacArthur Grant and former technical writer, years working on reports and proposals proved to be excellent training for creative writing.

Moran, Tom. Intercom (2007). Articles>Interviews>Writing>Technical Writing

209.
#22576

Getting Involved in Interface Design   (PDF)

Describes a four-step process to help technical writers gain influence over product design.

Hart, Geoffrey J.S. Intercom (2004). Design>User Interface

210.
#15139

Getting Reviewers to Review   (PDF)

Presents ten humorous suggestions for technical writers on how to persuade reviewers of documentation to do their jobs.

Hart, Geoffrey J.S. Intercom (2000). Articles>Editing>Collaboration

211.
#28274

Getting Started with Performance Management   (PDF)

What are some ways to effectively track and manage a group’s performance? Wiley examines a way to do so using specific requirements designed to measure the success of an STC SIG.

Wiley, Ann L. Intercom (2006). Articles>Project Management>Collaboration>Methods

212.
#29465

Global XML   (PDF)

XML alone is not enough to effectively manage your organization's global content. Explore global XML and its benefits.

Hurst, Sophie. Intercom (2007). Articles>Information Design>XML>International

213.
#19637

Globalizing the Technical Communication Classroom   (PDF)

In today’s global economy, knowing how to communicate in an international environment is more important than ever. The United States leads the world in the number of foreign students attending its educational institutions. The student body is becoming increasingly diverse. Instructors can no longer assume that all students have had the same experiences. Often, in an attempt to treat all students equally, instructors overlook or misunderstand the needs of international students. But if the teachers acknowledge and welcome cultural diversity in the classroom, students can become more aware of the varied audiences they will encounter in their future careers.

Sharpe, Victoria. Intercom (2003). Articles>Education>Instructional Design>International

214.
#27983

Going Global with Technical Writing   (PDF)

Despite your best efforts, it is not uncommon for mishaps to occur when attempting to localize documentation. Learn how to align your technical writing and localization processes and how to optimize the solution you choose for this alignment.

Hill, Nicholas. Intercom (2006). Articles>Writing>Technical Writing>Localization

215.
#31080

Good Money--and Good Causes   (PDF)   (members only)

Grant writing is a high-paying market for talented writers, and knowing the 'rules' for writing grants makes the task easier to manage. Discover ten strategies for winning the grant award.

Stokes, Karina. Intercom (2008). Articles>Grants>Proposals>Writing

216.
#19694

Graphic Design with the World in Mind   (PDF)

In the past twenty years, two developments have had an important impact on the creation and design of communication: the appearance of personal computers on every desktop, equipped with 'user-friendly' authoring and design software, and the globalization of world markets.

Locke, Nancy A. Intercom (2003). Design>Graphic Design>Globalization

217.
#14666

Graphic Electronic Editing   (PDF)

Radella discusses the advantages of graphic electronic editing with Adobe Acrobat 4.0 over traditional hard copy editing.

Radella, Marjorie Joyce. Intercom (2000). Design>Collaboration>Software>Adobe Acrobat

218.
#21185

Graphs on Steroids   (PDF)

A hypothetical example to help technical communicators think through ethical issues in the workplace.

Bryan, John G. Intercom (2003). Articles>Graphic Design>Ethics>Charts and Graphs

219.
#21186

Grassroots Documentation   (PDF)

We often hear how the Web can be used to deliver technical documentation. But have you ever thought about the Web as technical documentation? When dozens, or perhaps hundreds, of people, all using the same product, start posting tips and solutions to problems on different Web sites, the entire Internet becomes a kind of crude users’ manual.

Martin, Maurice. Intercom (2003). Articles>Documentation>Online>Community

220.
#19705

Grid Computing--the "Electrical Outlet" Model of Computing   (PDF)

This column presents overviews of new technologies that may affect technical communicators in the near future.

Perlin, Neil E. Intercom (2003). Articles>Collaboration

221.
#14743

Growth of the Technical Writing Profession   (PDF)

This article, reprinted from the January 1958 issue of the STWE Review (the quarterly journal of the Society of Technical Writers and Editors, one of STC's parent organizations), examines the state of the technical communication profession in the late 1950s.

Rathbone, Robert R. Intercom (2002). Articles>TC>History

222.
#14639

A Hands-On Guide to Asia and the Internet   (PDF)

Yunker explains how American and European companies can communicate with Asian markets by enabling their Web browsers to view Asian languages, send and receive an e-mail message in an Asian language, and input Asian text into Web forms. Yunker also poses ten questions to ask before localizing your Web site for Asian countries.

Yunker, John E. Intercom (2000). Design>Web Design>Regional>Asia

223.
#15140

Help Stamp Out Hype   (PDF)

Offers tips on eliminating hype from editorial copy.

Eyman, Carol L. Intercom (2001). Articles>Editing

224.
#14755

Helping New Writers Through Their First Year   (PDF)

Von Haas examines techniques for helping new technical writers achieve success in the profession.

Von Haas, Elaina E. Intercom (2002). Careers>Collaboration>Mentoring

225.
#14779

The Heritage of the American Heritage Dictionary   (PDF)

Bush explains the history of the American Heritage Dictionary and discusses how the dictionary has evolved from its first edition, published in 1969, to its fourth, published in 2000.

Bush, Donald W. Intercom (2002). Articles>Language>History

 
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