http://tc.eserver.org/publisher/Intercom A listing of works published by Intercom in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Intercom http://tc.eserver.org/35516.html http://tc.eserver.org/35516.html Following up on his article in the September/October issue, Hart explores how to avoid “rats” in office politics and offers advice on combating coworkers who might not have your best interests in mind. http://tc.eserver.org/35517.html http://tc.eserver.org/35517.html “Know your audience” is a standard rule of writing, and Henning shows how that applies to technical communicators. By looking at your project from the point of view of the end user, Henning illustrates, you can provide a better document and improve your company’s bottom line as well. http://tc.eserver.org/35518.html http://tc.eserver.org/35518.html Bette Frick and Betsy Frick discuss how a style manual can save time and money, how to select the proper style manual and get buy-in, and how to create a style guide to use in conjunction with a style manual. http://tc.eserver.org/35519.html http://tc.eserver.org/35519.html Demonstrates how collaboration between all involved in a project can improve the final product, improve the bottom line, and improve your own knowledge base. By understanding the point of view of your collaborators, you can present information better and be sure they understand your point of view better as well. http://tc.eserver.org/35520.html http://tc.eserver.org/35520.html Mohr details a method by which you can single-source content from an online help system to produce a manual for the same software application. http://tc.eserver.org/35521.html http://tc.eserver.org/35521.html Munger, Pennington, and Brooks offer suggestions and advice on how to best acclimate a new intern to your organization for best results for both the company and the intern. http://tc.eserver.org/35522.html http://tc.eserver.org/35522.html Diane Wylie is not only a technical writer but also a writer of historical romance novels. Read how the two types of writing compare and how they differ. http://tc.eserver.org/35523.html http://tc.eserver.org/35523.html In this first column on media matters, Lee discusses screen captures, including quality, manipulation, file type, file size, and more. http://tc.eserver.org/35524.html http://tc.eserver.org/35524.html Roberts and Pappas introduce their new column on accessibility by showcasing how accessibility can be a good business practice and increase a company’s bottom line. http://tc.eserver.org/34506.html http://tc.eserver.org/34506.html Context-sensitive help is a practical way to cut down on customer support expenses and add more value to documentation. By providing more complex, context-sensitive help, the usability of the help increases while call center phone calls decrease. http://tc.eserver.org/34507.html http://tc.eserver.org/34507.html Makes the case for embedded help as one of the most effective ways to integrate help within an interface. Although it can be difficult, Bleiel illustrates a way to “elegantly implement and map embedded help.” http://tc.eserver.org/34508.html http://tc.eserver.org/34508.html Have you ever found it difficult to fill out a seemingly simple form? Jarrett explains how to create questions that are easy to understand and accessible by all, focusing on details, the difference between prompts and fully formed questions, questions that need more explanation, and other aspects. http://tc.eserver.org/34509.html http://tc.eserver.org/34509.html that optimal word choices, good sentence structure, and general readability are the basics that comprise usability. “Writing is what most of us do most of the time.” http://tc.eserver.org/34510.html http://tc.eserver.org/34510.html Using an example from his personal life, Haller shows how government writing should be simplified to ensure that a reader can understand government documents. He also discusses the importance of passing the Brayley Bill, the plain language bill. http://tc.eserver.org/34511.html http://tc.eserver.org/34511.html The authors give a detailed account of their assignment to create a content management system (CMS) for a large office and how paying close attention to workplace culture and behavior affected their design of an effective CMS. http://tc.eserver.org/34512.html http://tc.eserver.org/34512.html As human beings, we create conceptual models that enable us to understand the complex world around us. Hart believes that information designers should understand mental models as a tool for creating the best possible communications. http://tc.eserver.org/34385.html http://tc.eserver.org/34385.html Citing the rise of graphic novels, comics, and in particular, Google’s new web browser Chrome, which has a comic-book-style manual, Opsteegh argues that technical communicators can learn a thing or two about conveying information from graphic novelists. http://tc.eserver.org/34344.html http://tc.eserver.org/34344.html In this follow-up piece to her 2004 article, Giammona explores the future of the industry and how technical communicators need to evolve to remain relevant and demonstrate their value. http://tc.eserver.org/34345.html http://tc.eserver.org/34345.html Potsus provides twelve tips on how to maintain your mental, spiritual, professional, and physical health in order to ensure you grow and flourish in your career, instead of wither away. http://tc.eserver.org/34346.html http://tc.eserver.org/34346.html Cooper discusses her unique approach to career planning and longevity: essentially, do what you enjoy doing and find people and companies that interest you. http://tc.eserver.org/34347.html http://tc.eserver.org/34347.html Set aside your job title and current responsibilities when considering a related career field to move into. Ost uses charts and matrices to illustrate how thinking about skills, interests, duties, and other aspects of your professional life can open up a world of opportunities. http://tc.eserver.org/34348.html http://tc.eserver.org/34348.html Looking for a way to demonstrate your value to management? Pao’s advice is to become as involved in your organization as possible by volunteering for assignments and being proactive in project planning. http://tc.eserver.org/34349.html http://tc.eserver.org/34349.html Thomas asked the Technical Editing SIG listserve what they would expect from a technical editing new hire. Their answers show that expectations extend well beyond proper grammar knowledge and good spelling skills. http://tc.eserver.org/34350.html http://tc.eserver.org/34350.html The authors have come up with eight guidelines and three concrete suggestions on best practices for editing modular documentation, including ensuring that all topics are standalone, that titles are unique and descriptive, and more. http://tc.eserver.org/34351.html http://tc.eserver.org/34351.html When companies decide whether or not to adopt a CMS or continue using a HAT, there are many factors to consider. Perlin outlines elements of both CMSs and HATs that could help you determine which is best for your organization. http://tc.eserver.org/34352.html http://tc.eserver.org/34352.html In his first column for Intercom, Rich Maggiani discusses the onset of social media as a significant new form of communication, and how the youngest generation is now setting the tone while Baby Boomers struggle to keep up. http://tc.eserver.org/34353.html http://tc.eserver.org/34353.html “Telescoping,” or extending and adding to the range of services you provide, is one way to survive this recession, according to Frick. http://tc.eserver.org/34129.html http://tc.eserver.org/34129.html Focusing mainly on cultural factors, linguistic factors, technical factors, and legal factors, Thakur discusses best practices for becoming globally savvy in an increasingly globalized work environment. http://tc.eserver.org/34130.html http://tc.eserver.org/34130.html With the passing of the Brayley Bill in Congress, the significance of plain language has become even more apparent to technical communicators. The author lays out a step-by-step plan to maintain the relevance of plain language as an important and necessary profession. http://tc.eserver.org/34131.html http://tc.eserver.org/34131.html As an Indian living in South Korea for the past few years, Rahul Prabhakar has had the opportunity to gain a unique perspective of global awareness and cultural sensitivity. In his article, he details the positive and negative aspects of living and working amidst a different culture. http://tc.eserver.org/34132.html http://tc.eserver.org/34132.html Provides advice on how to effectively collaborate with remote teams through communication, flexibility, sensitivity, and courage. He also points to the use of tools, such as email and videoconferencing, as a significant method for managing remote teams. http://tc.eserver.org/34133.html http://tc.eserver.org/34133.html When writing a document that is going to be translated, writers should avoid certain terminology, take into account various aspects of a translation vendor, use a style guide, and more. Rimalower provides tips on how to create successfully translatable documents. http://tc.eserver.org/34134.html http://tc.eserver.org/34134.html Savita Taylor talks about her journey from textile engineering to technical communication and beyond. http://tc.eserver.org/34135.html http://tc.eserver.org/34135.html O’Keefe gives detailed information on two technology standards that may be used in multilingual workflows: XSL and XLIFF. http://tc.eserver.org/34136.html http://tc.eserver.org/34136.html Discusses the intricacies of burnout and how to recognize, prevent, and cure it. http://tc.eserver.org/33734.html http://tc.eserver.org/33734.html Once upon a time, a technical writer got a job at an enchanted studio called Dreamworks Animation. http://tc.eserver.org/33642.html http://tc.eserver.org/33642.html When hundreds of people engage in content-generation and exchange, impressive results can happen — namely, you find a lot of interesting, accurate content. Writer River doesn’t have nearly enough community to be on par with these sites, but it’s a step in the right direction. http://tc.eserver.org/33643.html http://tc.eserver.org/33643.html With the explosion of Web 2.0 come two new kinds of community events: BarCamps and BookSprints. Gentle and Swisher share their experiences with these unconferences. http://tc.eserver.org/33644.html http://tc.eserver.org/33644.html Learn how to use a wiki as an organizational tool within your company. http://tc.eserver.org/33645.html http://tc.eserver.org/33645.html The founder of FLOSS manuals discusses the intersection of books and Web 2.0 and the continuing evolution of publishing and technology. http://tc.eserver.org/33646.html http://tc.eserver.org/33646.html How does Web 2.0 fit into the world of public health? STC Fellow, Dr. Thomas Barker discusses the values of social networking in regards to largescale public disasters, such as Hurricane Katrina and the SARS outbreak. http://tc.eserver.org/33647.html http://tc.eserver.org/33647.html Who are your users? How do they work? How do your products fit into their routines? Filippo discusses audience analysis and developing user profiles to create effective user assistance. http://tc.eserver.org/33648.html http://tc.eserver.org/33648.html According to STC member and jazz musician Matso Limtiaco, there are many similarities between technical communication and musical composition. http://tc.eserver.org/33649.html http://tc.eserver.org/33649.html Have you been waiting for the right time to switch to XML publishing? O’Keefe illustrates that with the advent of Web 2.0, the time is now. http://tc.eserver.org/33650.html http://tc.eserver.org/33650.html In any field of applied studies such as technical communication, you have to be aware of industry changes. Keeping current with research and academic journals is important, but so is keeping current with what is going on in your industry, particularly in your own city. If you are educating people to get jobs as technical communicators, then you need to be sure you are giving them the right training for the markets they are entering. http://tc.eserver.org/33396.html http://tc.eserver.org/33396.html Offers a detailed look at Eclipse—an open-source integrated development environment—and also discusses why it is becoming increasingly important to technical communicators in the software industry. http://tc.eserver.org/33397.html http://tc.eserver.org/33397.html As a technical communicator, how can you “stay in the loop” throughout the life of a project? Frampton discusses the ways in which TCs can contribute their expertise from the very beginning. http://tc.eserver.org/33398.html http://tc.eserver.org/33398.html The authors of this article use their own experience in implementing a content reuse strategy to assist the reader in effectively making the changes necessary while minimizing the effect on the departments or the company as a whole. http://tc.eserver.org/33399.html http://tc.eserver.org/33399.html Undertaking a localization project is a multi-step process. This article offers a step-by-step guide to localization that makes the project seem less daunting. http://tc.eserver.org/33400.html http://tc.eserver.org/33400.html Compares Gutenberg's invention of the movable type to the creation of XML. But where movable type changed the “economics of a mechanical process,” XML changed the “economics of content authoring, formatting, and customization.” http://tc.eserver.org/33401.html http://tc.eserver.org/33401.html Hart continues his dissection of typography in this second installment, in which he discusses the important of spacing for the readability of words and sentences. http://tc.eserver.org/32792.html http://tc.eserver.org/32792.html Introduces readers to the major DITA tools for editing, content and translation management, and publishing. http://tc.eserver.org/32793.html http://tc.eserver.org/32793.html How will DITA conversion affect your work? Sigman shares what she's learned from her own survey of technical communicators. http://tc.eserver.org/32794.html http://tc.eserver.org/32794.html DITA is known for the rigidity of its structure, but technical communicators have opportunities to adapt it to their content through specialization, a term that refers to the customization of DITA structures. http://tc.eserver.org/32795.html http://tc.eserver.org/32795.html The Organization for the Advancement of Structured Information Standards (OASIS) has formed a new committee for encouraging the use of DITA in all areas of business. Readers can learn how to work with their organization to make the sharing of DITA content possible. http://tc.eserver.org/32796.html http://tc.eserver.org/32796.html A proposal specialist must decide whether to pursue more information about a new coworker whom she has reason to suspect was dishonest during the hiring process. http://tc.eserver.org/32797.html http://tc.eserver.org/32797.html Many people see DITA architecture as a shortcut to avoiding content modeling. O'Keefe warns readers against this mistake. http://tc.eserver.org/32816.html http://tc.eserver.org/32816.html Learn about theoretical and practical examples of merging DITA (Darwin Information Typing Architecture), a structured authoring methodology, and wiki’s freeform authoring and editing capabilities. http://tc.eserver.org/32817.html http://tc.eserver.org/32817.html So how did the wiki become a seemingly permanent fixture in the landscape of today’s Web? Which wikis have succeeded as technical documentation, and how can we replicate their success? http://tc.eserver.org/32698.html http://tc.eserver.org/32698.html Why should technical communicators be interested in ISO's user documentation standard? Hayhoe discusses the various advantages of this new systems and software engineering standard, and makes an argument for how the profession can gain by adhering to it. http://tc.eserver.org/32687.html http://tc.eserver.org/32687.html The virtues of certification cannot be ignored, but they are outweighed by the drawbacks: There’s no evidence that employers will value certification; it can be highly subjective; and it requires ongoing renewal, even for experienced practitioners, to avoid diluting its value. The more important task must be to demonstrate our value to employers. Only once they understand our value will certification provide a means to assure employers that they can expect to receive that value. http://tc.eserver.org/32688.html http://tc.eserver.org/32688.html I believe certification of technical communicators is unavoidable, given the current status of related professions and our technological environment. Either the STC develops a certification program, or someone else will do it. http://tc.eserver.org/32255.html http://tc.eserver.org/32255.html Learn how to recognize and address problems in a project before it is too late. http://tc.eserver.org/32256.html http://tc.eserver.org/32256.html With an inundation of tools for technical communicators to choose from, what are the best ones for specific tasks? And what should be the focus of technical communication—content, design, style? http://tc.eserver.org/32257.html http://tc.eserver.org/32257.html Read about STC's new strategic goals and the direction in which the organization is heading. http://tc.eserver.org/32258.html http://tc.eserver.org/32258.html Gives an in-depth overview of the latest Bureau of Labor Statistics information regarding salary data for technical communicators. http://tc.eserver.org/32259.html http://tc.eserver.org/32259.html Being unemployed can be very stressful and difficult—but being unemployed during a recession can be even worse. Molisani gives his tips and advice on how to weather the storm, and what steps you can take to find a job. http://tc.eserver.org/32260.html http://tc.eserver.org/32260.html Carole Beaudin-Hayes thought her job as a technical writer would lead her to a life of sitting behind a desk. Little did she know that there was much more to the world of technical communication in the transportation field. http://tc.eserver.org/32261.html http://tc.eserver.org/32261.html Teaching students in academic settings can be very different than teaching technical communication to nonacademic students. Campbell gives tips on how to teach those in trades and technologies effectively. http://tc.eserver.org/32262.html http://tc.eserver.org/32262.html In a continuation of a previous introductory article about screencasting, Archee continues the discussion by delving deeper into the history, benefits, usefulness, and future of this powerful technical communication tool. http://tc.eserver.org/31845.html http://tc.eserver.org/31845.html How do you best assist users whose learning styles are more visual than verbal? Tietjen discusses the benefits and the how-to of screencasting, a mixture of visuals, audio, and complementary text. http://tc.eserver.org/31849.html http://tc.eserver.org/31849.html With more and more companies adopting the Darwin Information Typing Architecture, Baril discusses how to choose a compatible content management system that also supports your company's processes. http://tc.eserver.org/31844.html http://tc.eserver.org/31844.html Learn how to convince your company to grant your purchase request through tips on building an effective business case. http://tc.eserver.org/31847.html http://tc.eserver.org/31847.html Larbi discusses the transition—including advantages—that many lone writers face as globalization becomes more prevalent and individual consultants transform into lone writer teams. http://tc.eserver.org/31848.html http://tc.eserver.org/31848.html Check out seven tips that will help you and your team remain busy and useful when you have extra time or gaps between projects. http://tc.eserver.org/31846.html http://tc.eserver.org/31846.html The ongoing discussion of certification continues with these concurrent articles, each arguing a different side of the coin. http://tc.eserver.org/31361.html http://tc.eserver.org/31361.html Branding dates back to ancient times and can be an aspect of every field. Not only does branding provide clients with a sense of professionalism and reliability, it can also help define your company. http://tc.eserver.org/31363.html http://tc.eserver.org/31363.html Expounds on the ins and outs of customer service, specifically with regard to effective communication practices. http://tc.eserver.org/31354.html http://tc.eserver.org/31354.html With China fast overtaking the United States as the world's largest online market, Rogers provides helpful information on how technical communicators can tailor their Web sites to appeal to Chinese visitors. http://tc.eserver.org/31353.html http://tc.eserver.org/31353.html Explores the benefits of using Language QA Software to optimize documentation for organizations and companies. http://tc.eserver.org/31357.html http://tc.eserver.org/31357.html Is your company making the move from Information Mapping to DITA (Darwin Information Typing Architecture)? The author compares and contrasts the two methods and shares insight on how to ease the pain of switching from one to the other. http://tc.eserver.org/31362.html http://tc.eserver.org/31362.html In a continuation of his January column, Hart sheds some light on page layout and design—and gives color to a seemingly “black-and-white” concept. http://tc.eserver.org/31358.html http://tc.eserver.org/31358.html Supplement your income and provide students with real-world knowledge and experience. Learn what kinds of online teaching opportunities are out there for technical communicators. http://tc.eserver.org/31355.html http://tc.eserver.org/31355.html Are you looking for ways to maximize your company's global Web presence? Look no further, as the authors have laid out a step-by-step plan for creating and designing a multilingual site. http://tc.eserver.org/31356.html http://tc.eserver.org/31356.html Raju demonstrates the importance of understanding cultural schemas—models providing patterns for understanding ideas or objects in a cultural context—when dealing with international technical communication. http://tc.eserver.org/31359.html http://tc.eserver.org/31359.html For those who dream about gaining high-speed, efficient, and bug-free performance from their PCs, Archee discusses the option of Linux, the world's most developed computer operating system—and it's free. http://tc.eserver.org/31360.html http://tc.eserver.org/31360.html Find out what the Unspoken Rule of technical writers is and how to avoid violating it. http://tc.eserver.org/31078.html http://tc.eserver.org/31078.html By incorporating usability techniques--more commonly used in product design--writers can better understand their audiences and the ways they use (or have problems using) the content. Read on for tips on how to incorporate usability techniques into your work. http://tc.eserver.org/31077.html http://tc.eserver.org/31077.html The key to efficient and effective user support is an intranet site that supports employees in performing their tasks. However, most intranet sites offer an overload of information that users often must interpret on their own. Van Mansom outlines a useful approach to creating corporate intranet sites. http://tc.eserver.org/31080.html http://tc.eserver.org/31080.html Grant writing is a high-paying market for talented writers, and knowing the 'rules' for writing grants makes the task easier to manage. Discover ten strategies for winning the grant award. http://tc.eserver.org/31079.html http://tc.eserver.org/31079.html To gain a competitive edge--or even survive--in a world gone flat, a company must assert a level of uniqueness. Companies creating global Web sites can use competitive analysis and landscape analysis to analyze the market; Lee-Kim details how to add cultural analysis to this mix. http://tc.eserver.org/31082.html http://tc.eserver.org/31082.html Screencasting has numerous advantages for software training: the added realism of the screen versus paper-based or static online screens, ease of use, and low cost. Archee reviews two popular programs. http://tc.eserver.org/31081.html http://tc.eserver.org/31081.html Humor in the classroom is about engagement and involvement. Learn some new techniques to use and when to tread carefully. http://tc.eserver.org/30778.html http://tc.eserver.org/30778.html Technical communicators must adapt to the changing dynamics presented by the addition of rich media in the technical documentation space. Discover some suggestions for how to do so. http://tc.eserver.org/30781.html http://tc.eserver.org/30781.html While the jobs of Mary Clouse and the rest of the Security and Documentation Unit of the New York State Senate Technology Services department aren't as glamorous as those of the senators themselves, they ensure that the Senate can use its automated systems to conduct its daily business smoothly, efficiently, and securely. http://tc.eserver.org/30779.html http://tc.eserver.org/30779.html Learn specific steps technical communicators can take to respond to the commoditization of technical tasks. http://tc.eserver.org/30780.html http://tc.eserver.org/30780.html The flat world has had a clear impact on information development and will continue to increase competitive pressure on the profession in the foreseeable future. By adapting to the realities of global organizations and global audiences and instituting a disciplined work environment that thrives on standards and best practices, technical communicators can remain competitive. http://tc.eserver.org/30782.html http://tc.eserver.org/30782.html White space is a paradox: by definition it contains no information, yet it clearly communicates despite lack of content. Hart describes how to incorporate white space into the information design process. http://tc.eserver.org/30784.html http://tc.eserver.org/30784.html How do you convert your application-neutral, vendor-neutral, unformatted XML content into paginated content (such as PDF) or HTML? O'Keefe introduces one solution: the Extensible Stylesheet Language, a programming language for processing XML. http://tc.eserver.org/30777.html http://tc.eserver.org/30777.html Today, Help authors take HTML for granted. But XML is starting to displace HTML, bringing with it new technologies like DITA and Web 2.0, as well as the potential for disruption. Perlin examines how to prepare for the change through adhering to standards. http://tc.eserver.org/30783.html http://tc.eserver.org/30783.html Looks at what it means to be professional as a technical writer, as a teacher, and as a student and explains how to teach professionalism in the classroom. http://tc.eserver.org/30776.html http://tc.eserver.org/30776.html You don't need to be a skilled illustrator to create effective 3-D graphics. Three-dimensional illustration allows the technical communicator to respond quickly to project changes and create imagery appropriate for most publications or multimedia. Burns' article shows the benefits of 3-D artwork and its potential for technical communicators. http://tc.eserver.org/30553.html http://tc.eserver.org/30553.html To remain competitive, companies must increase content reuse and multilingual usability while reducing volume and eliminating culturally sensitive language. Rushanan shows how editors can increase their value to their employers by functioning as leaders in the translation and localization process. http://tc.eserver.org/30556.html http://tc.eserver.org/30556.html Since most employees-turned-entrepreneurs have little formal training in finance, they may be less than confident about how to ensure that their finances are in order. Frick shares some of her experiences in learning how to manage her finances for her business. http://tc.eserver.org/30554.html http://tc.eserver.org/30554.html When concentrating on your daily tasks, you may lose track of your creative side. Discover four suggestions for how to stretch your creative muscles. http://tc.eserver.org/30551.html http://tc.eserver.org/30551.html Examines the phases of document development and describes how to incorporate them with usability techniques to ensure that your information products remain continually useful and valuable. http://tc.eserver.org/30555.html http://tc.eserver.org/30555.html A features-based approach to documentation is appropriate for reference manuals, where the goal is to provide information on something the reader already knows. This article explores how to meet the needs of the reader when providing documentation for user manuals. http://tc.eserver.org/30552.html http://tc.eserver.org/30552.html How do you get on a consulting agency's 'call-me-first' list? The tips provided in this article are a good place to start. http://tc.eserver.org/30117.html http://tc.eserver.org/30117.html For George Saunders, recipient of a MacArthur Grant and former technical writer, years working on reports and proposals proved to be excellent training for creative writing. http://tc.eserver.org/30123.html http://tc.eserver.org/30123.html Hart explains how understanding hierarchies--the order in which information is grouped--can help you choose an appropriate balance between the depth and breadth of your online information. http://tc.eserver.org/30116.html http://tc.eserver.org/30116.html While technical writers may interview subject matter experts on a daily basis to gather information for a project, very few training courses address how to conduct these interviews. Singer's article provides suggestions. http://tc.eserver.org/30118.html http://tc.eserver.org/30118.html Information clarity, ease of use, and modern computing speeds are reasons to consider animation in Help files. Sharp's article presents three common types of animation and how to make them work for you. http://tc.eserver.org/30124.html http://tc.eserver.org/30124.html A Web developer experiences uncertainty upon being asked to develop a site for a questionable start-up company. http://tc.eserver.org/30120.html http://tc.eserver.org/30120.html To streamline the product documentation process, many technical publication teams are moving to Darwin Information Typing Architecture (DITA). Learn best practices for applying this information model, and hands-on techniques for improved content creation and publishing with JustSystems XMetaL. http://tc.eserver.org/30119.html http://tc.eserver.org/30119.html Shares tips with new telecommuters on setting up a home office, maintaining work discipline, staying connected with colleagues and clients, and easing a doubting manager's anxieties. http://tc.eserver.org/30121.html http://tc.eserver.org/30121.html The problem with many Web 2.0 applications is the assumption that the community's motives are good, or at least neutral. Perlin's column explores how one of the drawbacks of Web 2.0--potential loss of control over information--has manifested itself. http://tc.eserver.org/30122.html http://tc.eserver.org/30122.html XML-based publishing challenges authors to convert from the familiar desktop-publishing routine to new tools. 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Gerber's The E-Myth Revisited, a book that has led her to rethink her business and her approach to some key tasks. http://tc.eserver.org/29464.html http://tc.eserver.org/29464.html More than most people, technical communicators are aware that if communication is not effective, conflicts can arise. Find out more about the Thomas-Kilmann conflict mode instrument (TKI) and how to identify your predominant conflict style. http://tc.eserver.org/29465.html http://tc.eserver.org/29465.html XML alone is not enough to effectively manage your organization's global content. 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