Abstraction: Making the Complex Easier to Understand 
How can we make difficult concepts easier to grasp? Hart explores abstraction and how it can be used to clarify both simple and complex ideas.
Hart, Geoffrey J.S. Intercom (2006). Articles>TC>Rhetoric
Adapting to Scrum: Challenges and Strategies 
Read about some of the challenges facing technical writers who create product documentation in a Scrum environment, as well as strategies for confronting these challenges.
Sigman, Christine Marini. Intercom (2007). Articles>Project Management>Agile>Scrum
Add Zip to Your Site without Coding 
Wilkinson offers tips on adding free JavaScript subroutines to Web sites. She lists several Web sites that give away free scripts.
Wilkinson, Theresa A. Intercom (2000). Design>Web Design>DHTML
Adding Life to Your Documentation 
Suggests several techniques technical writers can use to enliven their writing and improve their documentation.
Potsus, Whitney Beth. Intercom (2003). Articles>Documentation>Writing>Technical Writing
Adjusting to Changing Times in Technical Communication 
Without the usual abundance of jobs, I was forced to re-evaluate my skills, my place in our profession, and, ultimately, myself. Slowly but surely I realized that I could find work if I was willing to let go of the past, re-assess the current playing field, and act accordingly.
Hall, Ceil W. Intercom (2003). Careers>TC
Wallia reviews the latest Adobe Web-authoring software.
Wallia, C.J.S. Intercom (2001). Design>Web Design>Software>Adobe GoLive
Wallia reviews the latest version of Adobe's desktop publishing software.
Wallia, C.J.S. Intercom (2001). Design>Document Design>Software>Adobe PageMaker
Adventures in Collaboration: The Story of an STC Faculty Internship 
Rentz relates the lessons she learned as an academic who contributed to a writing project for a private company.
Rentz, Kathryn. Intercom (2003). Articles>Collaboration>Industry and Academy
How do you best assist users whose learning styles are more visual than verbal? Tietjen discusses the benefits and the how-to of screencasting, a mixture of visuals, audio, and complementary text.
Tietjen, Phil. Intercom (2008). Articles>Documentation>Multimedia>Screen Captures
Aggregated Article Databases: Research Beyond the Internet 
Introduces aggregated article databases—searchable collections of magazines, newspapers, and journals—and explains their relevance to the research work of technical communicators.
Sheffield Hulick, Jennifer L. Intercom (2003). Articles>Research>Online
Altova Authentic: Tip of the Iceberg 
Reviews Altova Authentic, a free, WYSIWYG, Windows-based, forms-based XML editor.
Wersan, Fred. Intercom (2004). Design>Information Design>Software>XML
And They Said Computers Were Just a Fad 
Maslowski documents the rapidly changing technologies used by the technical communication profession.
Maslowski, David S. Intercom (2000). Articles>Technology>History
Animation: Technical Documents on the Move 
Coleman presents a four-step process to develop an animation project while insuring consistency and quality.
Coleman, Mary Ellen. Intercom (2000). Design>Multimedia>Interactive
Offers suggestions for creating excellent annual reports.
Worth, Carol. Intercom (2000). Articles>Writing>Reports
Talented people with the editorial skills of condensing and organizing copy can often position themselves for jobs that don’t bear the title 'Editor.'
Bush, Donald W. Intercom (2001). Careers>Editing
Anything Worth Writing Is Worth Writing in XML 
Tyson supports the claim of his title with a detailed discussion of three important benefits of XML.
Tyson, Paul H. Intercom (2002). Articles>Writing>Information Design>XML
April 15, 2002, through August 15, 2002 
This report covers specifications, standards, and amendments received from April 15, 2002, through August 15, 2002.
Bach, Claudia. Intercom (2002). Articles>History>TC
Are You a Craftsperson or an Entrepreneur? 
Discusses Michael E. Gerber's The E-Myth Revisited, a book that has led her to rethink her business and her approach to some key tasks.
Frick, Elizabeth G. 'Bette'. Intercom (2007). Careers>TC
Walinskas provides several tips for creating readable and informative e-zines.
Walinskas, Karl. Intercom (2000). Design>Publishing>Online
Arthur Levitt and the SEC: Promoting Plain English 
Intercom's assistant editor profiles a recent recipient of STC's President's Award. The Securities and Exchange Commission was honored for requiring plain English in all disclosure statements filed with the SEC.
Nielan, Cate. Intercom (2000). Articles>TC>History>Minimalism
Grattan introduces Intercom readers to voice portals, an emergent technology that allows phone access to Internet-based information.
Grattan, Naomi. Intercom (2001). Articles>Human Computer Interaction>User Interface>Voice
Students learn by actively interacting with the material, and by interacting with each other along the way.
Doumont, Jean-luc. Intercom (2004). Articles>Education>Instructional Design
Lists several questions to pose when evaluating a Web site's form and content.
Smart, Karl L. Intercom (2000). Design>Web Design>Assessment
By incorporating usability techniques--more commonly used in product design--writers can better understand their audiences and the ways they use (or have problems using) the content. Read on for tips on how to incorporate usability techniques into your work.
Stott, Susan. Intercom (2008). Articles>Writing>Usability>Audience Analysis
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