Affinity Diagramming is a very simple but powerful technique for grouping and understanding information. In particular, affinity diagramming provides a good way to identify and analyze issues. There are several variations of the technique.
Information and Design (2006). Articles>Information Design>Metadata>Charts and Graphs
Card Sorting is a technique for exploring how people group items, so that you can develop structures that maximize the probability of users being able to find items.
Gaffney, Gerry. Information and Design (2006). Articles>Information Design>User Centered Design>Card Sorting
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