#29940
Approaches to Creating Personas 
You do research to better understand your users, but exactly what is it that you want to find out about them? That's the first question you need to ask, and its answer dictates which research methods you should use, since specific methods are tailored to finding specific types of information.
Mulder, Steve. InformationDesign (2007). Articles>User Centered Design>Methods>Personas
#10623
InformationDesign.org is managed by the same people who run the InfoDesign and InfoDesign-Cafe email discussion lists. We aim to turn this site into a reference hub for web-sites, organisations, conferences and other resources of interest to information designers, and have begun by providing the links on the page below. With the help of volunteers, we hope to add more resources soon...
#29939
Karen A. Schriver: The InfoDesign interview
Karen Schriver is the author of Dynamics in Document Design: Creating texts for readers, an extensive, multidimensional portrait of what readers need from documents and of ways to integrate word and image in order to better meet those needs. She is the former co-director of the graduate program in technical communication and document design at Carnegie Mellon University. Her company, KSA Document Design and Research, helps organizations improve the quality of their paper and electronic communications through strategies based on research and best practices.
Bogaards, Peter J. InformationDesign (2005). Articles>Interviews>Document Design>Visual Rhetoric
