Electronic Document Production  

This encyclopedia article provides engineering managers with a detailed overview of the process for developing online documents.

Hayhoe, George F. George Hayhoe Associates. Articles>Documentation>Online

Inside Out/Outside In: Transcending the Boundaries That Divide the Academy and Industry

Having lived and worked on both sides of the academe-industry border, I've thought a great deal about the negative attitudes held by so many who live in both of these parts of the larger world of technical communication.

Hayhoe, George F. George Hayhoe Associates (2001). Articles>Collaboration>Industry and Academy

Technical Communicators Shun Research, Yet Research Results Are Applicable In Practice  

Like their colleagues who produce paper documents, few help developers are aware of the research that has been done on topics relevant to the information products they design. This article describes four recent studies that are relevant to help developers, and suggests how help developers can use the knowledge gained from those studies to improve the performance support systems they build. The fact, however, is that there is a lot of good research that addresses topics of concern to practitioners in our field. Moreover, the best research reports always include implications for practice. Finally, if we ignore research results, we won’t learn what we need to know so that we can stop spending all our time putting out fires.

Hayhoe, George F. George Hayhoe Associates (2001). Articles>Documentation>Research