The Users' Charter

Could a charter of rights for the user of web applications lead to the design of user-centred interfaces, better user experience and avoid causing frustration, irritation and consequently lost business? The following is an attempt to outline a charter of rights for the user of web applications.

Frontend Infocentre (2009). Articles>Web Design>User Centered Design

So What IS User Requirements Gathering?

Requirements gathering is all about aiming at the right target. It doesn't matter how accurate you are, if you aim at the wrong target, you miss.

Frontend Infocentre (2009). Articles>Usability>Research>Functional Specifications

Effective Alt Text

It is perfectly possible to diligently apply alt text to every image on a site and create a result that is completely useless. Unless the alt text effectively conveys the information the image displays, it will be ineffective.

Frontend Infocentre (2008). Articles>Web Design>Accessibility>Graphic Design

Out of Box Experience: Getting It Right the First Time

The out-of-box experience (OOBE) describes the user's first interaction with a product or service. In the technology sector this first experience invariably involves plugging stuff in, installing some software and crossing your fingers in the hope that the product will work. The problem is that, in far too many cases, it doesn’t.

Long, Frank. Frontend Infocentre (2009). Design>User Centered Design>Business Case>Other...