New Technical Writer: Use the Persona to Create the Most Useful Section of Your User Document

A good User Document includes sections on how to set up, use, and care for the product. However, to create a great User Document, the technical writer should use the Persona, generated in the analysis of the User/Reader, to create the topics for the most useful section of the User Document. This article describes this procedure.

Millman, Barry. Article Alley (2007). Articles>Usability>User Centered Design>Personas

Technical Writing and the Pronoun Problem

Take the time to avoid gender-specific language in your business and technical writing. Given the consequences of being misunderstood, it is well worth the extra effort. Remember, anything that distracts the reader, detracts from your message.

Herron, Scott. Article Alley (1997). Articles>Writing>Technical Writing>Gender