Best Practices in Managing Knowledge: Benchmarking Knowledge Management Within and Between Organizations

Benchmarking comprises prioritisation of strategic improvement need (the why), measurement (the what) and practices (the how). Re-measure tracks performance improvement.

Searles, Bruce and Fiona Stewart. APQC (2006). Presentations>Knowledge Management>Assessment

Integrating Communities of Practice into the Fabric of Organizations

Even when some recognize the need to scratch that collaborative itch, it can be difficult to resist the urge to impede such efforts, so you need to consciously think about what you are doing to foster trust in your organization’s CoP efforts.

APQC (2006). Articles>Collaboration>Organizational Communication