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As a service to the computing community, the Digital Library will offer its search and bibliographic database resources to all visitors, for free. All you need to do is register with us. Access to full-text is by pay-per-view or subscription only: ACM members who are Digital Library subscribers have access to all full-text articles, as well as the advanced search and notification functions of the 'My Bookshelf' feature. Members and nonmembers who subscribe to electronic publications (but not to the entire Library) have full-text access to their subscriptions
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ACM SIGCHI (Special Interest Group on Computer-Human Interaction)
ACM SIGCHI brings together people working on the design, evaluation, implementation, and study of interactive computing systems for human use. ACM SIGCHI provides an international, interdisciplinary forum for the exchange of ideas about the field of human-computer interaction (HCI).
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ACM SIGCHI Job Postings in HCI
List archives, from the ACM SIGCHI job postings in HCI mailing list.
ACM SIGCHI (2005). Careers>Job Listings>Human Computer Interaction
#10178
ACM SIGDOC (Special Interest Group on Design of Communication) 
The ACM Special Interest Group on documentation provides a forum on documentation and user support for computer products and systems. The SIG studies processes, methods, and technologies for communicating information via printed and online text, hypermedia, and multimedia. Members include technical communication professionals, educators, and researchers, as well as system designers, developers, usability specialists, and managers responsible for producing or supervising the creation of documentation, online help systems, and end user interfaces. SIGDOC offers conferences, a high-quality Web site, and The Journal of Computer Documentation, a respected quarterly publication.
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ACM SIGDOC Undergraduate Scholarship
One non-renewable scholarship of $500 will be granted toward school tuition and expenses for the 2003-2004 academic year. The award will be paid directly to the school for crediting to the student's account. To assist a student who is pursuing an established degree program in an area of technical or professional communication. A committee set by the SIGDOC board will evaluate each application with respect to potential future contribution to the field of technical communication. Financial need is not a factor.
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ACM/SIGCHI Mailing Lists and Aliases
The SIGCHI mailing and discussion lists are open to all interested people and do not require ACM or SIGCHI membership. Posting to the lists is moderated to avoid spam, irrelevant posts, and subscription queries, but are generally open to to any people, whether subscribers or not. Many lists are archived and searchable on the Web.
ACM SIGCHI. Resources>Mailing Lists>Human Computer Interaction
#13524
Annual Awards for Contributions to the Field of Technical Communications
The ACM SIGDOC Executive Board welcomes letters of nomination for the SIGDOC Rigo and Diana Awards. The Rigo Award celebrates an individual's lifetime contribution to the field of information design, technical communication, and online information design; the Diana Award celebrates the contribution of an organization, institution, or business.
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The Anti-Mac: Violating the Macintosh Human Interface Guidelines
Graphical computer interfaces have become the norm. They are based on a number of principles such as metaphor, see-and-point, direct manipulation, user control, and WYSIWIG. The Anti-Mac project explored alternative interfaces that might result from violating the principles behind conventional graphical interfaces. What emerges is a human-computer interface based on language, a richer representation of objects, expert users, skilled agents, and shared control.
Nielsen, Jakob. ACM SIGCHI (1995). Articles>Human Computer Interaction>User Interface>Standards
#23839
Applying Hypertext and Hypermedia to Scholarly Journals Enables Both Product and Process Innovation
Early uses of hypertext technologies were associated with scholarly communication. New electronic-only journals have been quick to adopt hypertext/hypermedia technologies. Existing print journals have also started to adopt such technologies as they make the transition to parallel delivery. The widespread uptake of the World Wide Web has enabled journals to improve, enhance and transform what they do. This paper surveys these developments and places them in context.
Treloar, Andrew E. ACM Computing Surveys (1999). Articles>Publishing>Hypertext
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The BayCHI Job Bank is a service that enables local employers to publish job openings to the members of BayCHI. The job bank connects the BayCHI members, who are professionals in the Human-Computer Interaction field, with job openings in the local HCI industry. Bay Area employers may submit descriptions for jobs that are relevant to our membership to the job bank at no charge.
ACM SIGCHI (2005). Careers>Job Listings>Human Computer Interaction>California
#14889
Building a Home-Grown Knowledge Base: Don't Wait for the Resources—Build a Prototype
In this presentation, we will discuss why and how we came to build a knowledge base for the Computing Help Desk at MIT. We discuss MIT’s re-engineering effort and its impact on the various Help Desk groups who were brought together as a single team; how this centralizing of Help Desk services created a new requirement of getting useful, just-in-time knowledge to student consultants, and professional staff; and how that requirement helped us approach another goal of our re-engineered processes-helping our customers to help themselves. We then describe the tool we created and how we are using it.
Jones, Susan B. and Carol Wood. ACM SIGDOC (1998). Design>Information Design>Web Design
#19137
Building a User-Defined Interface
A measurably easy-to-use interface has been built using a novel technique. Novices attempted an electronic mail task using a command-line interface containing no help, no menus, no documentation, and no instruction. A hidden operator intercepted commands when necessary, creating the illusion of a true interactive session. The software was repeatedly revised to recognize users' new commands; in essence, the users defined the interface. This procedure was used on 67 subjects. The first version of the software could recognize only 7% of all the subjects' spontaneously generated commands; the final version could recognize 76% of those commands. This experience contradicts the idea that people are not good at designing their own command languages. Through careful observation and analysis of user behavior, a mail interface unusable by novices evolved into one that let novices do useful work within minutes.
Wixon, Dennis, John Whiteside, Michael Good and Sandra Jones. ACM SIGCHI (1983). Design>User Centered Design>User Interface
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The Changing Face of Technical Communication: New Directions for the Field in a New Millennium 
Identifies four different factors shaping the future of technical communication: user-centered design, corporate universities, cross-disciplinary collaboration, and knowledge management. The authors each address how factors once considered external to the field of technical communication are now becoming thoroughly integrated with it. These four studies, in conjunction, suggest how the field of technical communication is becoming increasingly complex and how participants (practitioners, researchers, and educators) will need to adapt to this new terrain.
Zachry, Mark, Kelli Cargile Cook, Brenton D. Faber and David Clark. ACM SIGDOC (2001). Presentations>TC>History
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CHI Letters is an edited collection of the very best proceedings from conferences sponsored by SIGCHI.
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CHI-WEB is an ACM SIGCHI moderated discussion list on the human factor aspects of the World Wide Web.
ACM SIGCHI. Resources>Mailing Lists>Human Computer Interaction
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CHI-WEB is an ACM SIGCHI moderated discussion list on the human factor aspects of the World Wide Web.
ACM SIGCHI. Resources>Mailing Lists>Human Computer Interaction
#13940
Cognitive Strain as a Factor in Effective Document Design
People have a limited amount of cognitive resources. Coping with the increasing amount of information presented via a software interface strains a user’s cognitive resources. If a person has to use documentation, whether on-line or paper, additional cognitive resources are consumed, often overloading the user. Using several windows or multi-media elements can compound the problem. Unfortunately, as Wickens (1992) states, humans are unable to manage excessive cognitive strain and they respond by getting frustrated, committing errors, shedding tasks, or reverting to known methods.
Albers, Michael J. ACM SIGDOC (1997). Presentations>User Centered Design>Usability>Cognitive Psychology
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Communicating Effectively With Interaction
The ability to build interactions that support, enable, and improve communication is a valuable skill for help developers, Web-site designers, multimedia content developers, information-rich user interface designers-anyone who designs and develops information to be used online. This paper presents the basics of interaction design for information products and describes some basic underlying human factors and user-interface design principles.
Ames, Andrea L. ACM SIGDOC (2001). Presentations>Information Design>User Centered Design>Multimedia
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A Critical Assessment of the Minimalist Approach to Documentation
Carroll's (1991) minimal manual has been considered an important advance in teaching first-time users the basics of computer programs. Unfortunately, it is not very clear what minimalism really means. Practitioners, for example, will find it difficult to create their own minimal manual because the principles of minimalism have not been described in enough detail (see Horn, 1992; Tripp, 1990). It is also not yet settled that a minimalist approach is the most effective one because critical experiments have hardly been conducted. This study therefore closely examines the minimalist principles and claims. This paper describes the basic ideas of minimalism, its design principles and how they can be operationalized. A parallel is drawn between a minimalist and constructivist perspective on learning and instruction. Like minimalism, constructivism places a high value on experience-based learning in context-rich environments. Like minimalism, it stresses the need to capitalize on the learner's prior knowledge as much as possible. And like minimalism, constructivists urge learners to follow their own plans and goals, to make inferences, and to abstract principles from what they experience (see Duffy & Jonassen, 1991, 1992). An experiment is reported that examines the claims of minimalism. Strong and significant gains on several factors were found, all favoring the minimal manual over a control (conventional) manual. The discussion points to several issues that minimalism has yet to address.
van der Meij, Hans. ACM SIGDOC (1998). Articles>Documentation>Technical Writing>Minimalism
#22930
This essay summarizes the editor's views of publication in the field of human-computer interaction. Digital technologies have begun changing the way journal articles and conference papers are produced, reviewed, published, accessed, and used. This period of profound change presents challenges and opportunities for both new and existing channels of scientific and technical communication.
Grudin, Jonathan. ACM TOCHI (2004). Articles>Research>Publishing>Online
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Decision Making: A Missing Facet of Effective Documentation
The old school of software interface design and document writing took the view that if the user could find the information someplace, the user could use it. But simply sticking in details ignores how readers access and process information.
Albers, Michael J. ACM SIGDOC (1996). Presentations>Documentation>Management
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Declarative Information in Software Manuals: What's the Use?
Declarative information is often considered to be of little value to software manual users, for two reasons: some research results state that it is consistently skipped by users, and other research results show that declarative information does not enhance task performance. This study puts these conclusions to the test, because the research underlying them does not support such general conclusions. Two experiments are conducted to collect quantitative data about the selection and use of procedural and declarative information and to investigate whether or not the use of declarative information affects task performance and knowledge. A new technique for measuring information selection was developed for this purpose: the click and read method.
Ummelen, Nicole. ACM SIGDOC (2000). Articles>Documentation>Rhetoric
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Developing Intranets Which People Use: Making Progress When Everyone has an Opinion
The goal of an intranet site is to improve knowledge sharing and productivity. In a large company, it can be difficult to achieve consensus on how to make this happen. Knowledge management experts, information systems project managers, graphic designers, marketing leaders, HTML developers and usability engineers are used to fighting for their places, convinced that they know best. In truth, the intranet is not yet mature, and there are no definite answers. This chapter describes experiences with the intranet sites of two Fortune 500 companies. In both cases, the usability engineer was a consultant from outside the company, in one case part of a team of consultants and in the other working more closely with company employees. Both intranet projects were riddled with mishaps, bad decisions, personality conflicts, and compromises. Still, the usability engineers were able to improve the sites by becoming members of the project teams, and by tirelessly incorporating usability in everything they did.
Zukor, Lee. ACM (2001). Articles>Web Design>Intranets>Usability
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Developing User Interface Guidelines for DVD Menus
Watching DVDs can be a frustrating experience, because DVD menus often miss out on usability and are complex and difficult to navigate through. Similar to the early years of web development, there is a lack of design standards. In this paper, we show the development of user interface guidelines for DVD menus. These guidelines can be used to design and evaluate DVD menus. We built a prototype according to the guidelines, conducted usability tests with the prototype and evaluated other movie DVDs using the guidelines to show the applicability, utility and usability of the guidelines.
Kappel, Karin, Martin Tomitsch, Thomas Koltringer and Thomas Grechenig. Proceedings of ACM CHI 2006 (2006). Design>User Interface>Multimedia>DVD
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