Contingency Design: Maximizing Online Profitability By Helping People When Things Go Wrong

Contingency design is design for when things go wrong. It's the error messaging, graphic design, instructive text, information architecture, backend system, and customer service that helps visitors get back on track after a problem occurs.

37Signals (2007). Articles>Information Design>User Centered Design

Git Resources

Git, though remarkably handy and powerful, is also remarkably hard to use sometimes. Though you can learn the basics easily enough, it can be really tough to dig yourself out of certain corners if you don’t understand what’s going on under the covers. This page provides links to documents, how-tos, cheat sheets, tips, and tricks related to learning and using git.

37Signals (2009). Resources>Content Management>Graphic Design>Software