Content Syndication with RSS  

In this chapter we examine the RSS 0.91, 0.92, and 2.0 specifications in detail. We also show how to create your own feeds and use those created by others.

Hammersley, Ben. O'Reilly and Associates (2003). Design>Information Design>XML>RSS

Content, Structure, and Relevance: The Ploy's the Thing

Attracting and retaining an audience on the Web requires the skills of a playwright, and like a good playwright, you have to be able to skillfully combine three inseparable elements: Content, structure, and relevance. Content is one of the hot buzzwords of the new millennium. Without content, your site can be aptly described by MacBeth's despairing lament: 'A tale told by an idiot, full of sound and fury, signifying nothing.' (Substitute 'Flash and Shockwave' for 'sound and fury' and you've got the picture.) Despair describes the second of these three components, because if you don't create a site structure that helps people find all that fine content you've created, they'll give up and go elsewhere--or go mad with the effort of searching, with results every bit as tragic for your job prospects as 'the Scottish play' is reputed to be for actors. And the part about 'signifying nothing'? If the content that visitors do eventually find isn't relevant to their needs, they're not going to come back any more than Lady MacBeth will.

Hart, Geoffrey J.S. TECHWR-L (2001). Design>Information Design

Context-Dependent Information Filtering

People tend to use different terms to describe a similar concept. Due to the unique backgrounds, training and experiences of different people, it is impractical to force them to use the same set of terms for information retrieval. This paper presents an approach to allow different user groups to access and view information from heterogenous systems by using their own preferred vocabularies. In the meantime, the retrieval concept depends on the task context. A task ontology is used to reflect users' common perception of problem solving processes. The discovered concepts then uniquely reflects the contextual need of distinct user groups.

Lee, Maria R. ISRDP in Digital Libraries (1997). Articles>Information Design

Contextual Inquiry: Listening and Questioning to Improve Information Design  

Contextual Inquiry is a field research technique that focuses on interviewing users in their own context as they do actual work. As a basis for effective design, Contextual Inquiry can contribute to the requirements and structure of systems and information. This half-day workshop presents a practical introduction to Contextual Inquiry as a step in designing information that supports and extends users' work.

Beabes, Minette A., Mary E. Raven, and Karen Holtzblatt. STC Proceedings (1993). Articles>Information Design>Methods>Contextual Inquiry

The Contribution of Hypermedia Link Authoring    

Linking, when properly executed, enhances the value of content by providing a consistent perspective and organizational scheme that enriches the user's experience. Link authoring, like content authoring, is a creative process of making connections between disparate yet related information. Effective link authoring requires intellect, creativity, and domain knowledge to define the relationships among concepts that can support a particular pedagogical objective. The contribution of hypermedia link authoring is often poorly understood and unrecognized by traditional academic and publishing communities. Publishers of commercial and academic hypermedia typically neither formally recognize link authoring as something that should be protected by copyright, nor do they extend to those involved in link authoring the same degree of credit or remuneration given conventional content authors or illustrators.

Bergeron, Bryan P. and Michael T. Bailin. Technical Communication Online (1997). Design>Information Design>Hypertext>Multimedia

Control Charts, Quality Assurance, and Information Development  

The purpose of this paper is to explore a method that allows information developers to measure the quality assurance being invested in the products they create. A successful project achieves a balance between the time it takes to produce information, the associated cost, and the quality of the end product.

Murphy, Stephen W. STC Proceedings (1993). Articles>Information Design>Assessment

Review: Convergence and Emergence: 2008 IA Summit

The 2008 IA Summit was held April 10–14, at the Hyatt Regency in downtown Miami, Florida, shown in Figure 1. It had the highest attendance in the conference’s nine-year history: Over 600 people signed up for the conference run by ASIS&T (American Society for Information Science and Technology). All the signs are that information architecture (IA) is a community and a practice that is growing, and that its sister disciplines—interaction design (IxD) and experience design—are well-represented at the conference—not just in terms of attendees, but also speakers.

Kelway, James. UXmatters (2008). Articles>Reviews>Information Design>Interaction Design

The Convergence of Technical Communication and Information Architecture: Managing Single-Source Objects for Contemporary Media    

Single sourcing, XML, and other forms of multimedia have changed technical communicators' work processes and on-the-job duties. Beyond the requirements for traditional skills in writing, editing, and designing, technical communicators must now play enhanced roles within professional environments including organizing, creating, and managing information. To help simplify the complex tasks of creating multimedia documents, in this article we examine the impact that new technologies have had on the technical communication profession. Referring to a wide variety of sources about the fundamental changes to our profession, we synthesize information regarding managing multimedia documents. Although in this article we focus on object management, with an emphasis on the tasks, skills, and tools required of authors of such documents, in future articles we will address object creation and object presentation.

Mott, Richard K. and Julie Dyke Ford. Technical Communication Online (2007). Articles>Information Design>Single Sourcing

Convert XML to JSON in PHP

With the growing popularity of Web 2.0, a new data interchange format called JavaScript Object Notation (JSON) is emerging as a useful way to represent data in the business logic running on browsers. Learn how PHP-based server programs can convert XML-formatted enterprise application data into JSON format before sending it to browser applications.

Nathan, Senthil, Edward J Pring and John Morar. IBM (2007). Design>Web Design>Information Design>Ajax

Converting Legacy Documents to Hypertext

When I first came to Boeing, my workgroup delivered documents (stored either in Microsoft Word or XyWrite) in hardcopy format. As more modern document delivery options were made available to us, I convinced the customers, development staff and the management to adopt these new technologies to make documentation maintenance and delivery easier. I also converted over 1000 pages of documentation (such as language reference manuals, quick reference guides, installation guides and user guides) from strict text formatting to hypertext. This chapter will share what I learned with you. Here are some guidelines I recommend you follow when you begin to convert your paper-based documents to hypertext. Each guideline will be expounded later in this chapter.

EServer (2001). Design>Information Design>Hypertext

Converting to XML: Some Point-Form Pros and Cons

I have recently converted some user documents from MS Word to XML for a medical device company with the intent that they would be looking at authoring their future end-user documentation (printed, embedded, and online) in XML. I want to share with you some of the triumphs and challenges we had met along the way.

Stuhlemmer, Barbara. ClearComm Information Design (2007). Articles>Information Design>XML>Case Studies

Converting Word Documents with Embedded Files  

How can I convert Word documents to PDF and ensure their embedded Excel documents also get converted?

Boulay, J.R. PDFzone (2004). Design>Information Design>Software>Adobe Acrobat

Corporate Design Manuals, CSS, Information Architecture and Object Oriented Programming Follow the Same Principle. They are Modular

Corporate design manuals are modular. Information technology is modular. They're both modular because modularity is the only way to deal with complex information such as corporate design for multinationals or thousands of lines of code.

Information Architects Japan (2006). Design>Information Design

COTS: The New Challenge of Information Integration  

Systems engineering is moving away from specially-designed and built systems to integration of commercial off-the-shelf (COTS) hardware and software. COTS brings new challenges to technical communicators. In the past, we found all our information in-house, now it comes from many sources. We must change our process from pure development to information integration, and we must be part of the COTS selection process.

Lenk, Donald S. Jr. STC Proceedings (1998). Presentations>Information Design>Software

CPTec Forum

Discussion of a variety of TC software platforms.

CPTec GmbH. (German) Resources>Collaboration>Information Design

Create an XML Schema Document from an Instance or DTD

There are several tools that can help you generate an XML Schema document from either an instance or a DTD. This hack shows you how to get the job done with little fuss.

O'Reilly and Associates (2005). Articles>Information Design>XML

Create Well-Formed XML with JavaScript

Use JavaScript to ensure that you write correct, well-formed XML in web pages.

O'Reilly and Associates (2005). Articles>Information Design>XML

Creating a Digital World: Data As Design Material

The common wisdom is that we now live in the age of information; the freedom and access we have to data is unprecedented in history; and the efficiency and convenience of online commerce, research, and communication has already transformed our lives for the better. While this is true, of course, our excitement should be tempered by a few realizations.

Follett, Jonathan. UXmatters (2008). Articles>Information Design>User Interface>User Experience

Creating a Template for a Large Web Site: the U.S. EPAWeb Branding Experience  

Staff at the U.S. Environmental Protection Agency created a template then steadily converted Web pages to achieve a 'corporate face' for www.EPA.gov, the Agency's Internet site. Management and maintenance of Agency Web pages rests among the technical subject matter and administrative experts within headquarters, program, and regional offices and laboratories – rather than centralized. Template design, deployment and conversion involved many employees and contractors nationwide, and took almost one year. As of February 1, more than 90% of EPA's Internet pages comply with the template, and staff continue improvements to the Agency's public Web resources.

Ellis, Leonid 'Lee'. STC Proceedings (2003). Design>Web Design>Information Design

Creating Documents with Structural Markup  

Now we come to the point of actually producing documents using structural markup—either eXtensible Markup Language (XML) or Standard Generalized Markup Language (SGML). Our sequence of topics illustrates the recommended steps to follow when you first implement structural markup: Learn about it and convince yourself and your organization of its benefits, identify your specific goals and expectations, and spend plenty of time selecting or designing your document structures. Only then should you get down to the specifics of how to produce XML or SGML documents. If you simply try to drop in an XML editor to replace your current word processing application, you will be lucky to avoid total disaster.

Tyson, Paul H. Intercom (2004). Articles>Information Design>SGML>XML

Creating Dynamic Stamps

Dynamic stamps consist of the PDF image of the stamp and a text form field that contains JavaScript to make your stamp dynamic. For example, the Dynamic Stamp 'Approved' contains a form field that generates user name, time and date.

DeFurio, Lori. PlanetPDF (2003). Design>Information Design>Software>Adobe Acrobat

Creating the Relationship-Centric Organization: Nonprofit CRM

Are you storing data about your constituents in three, five, even ten different databases? If so, you're not alone ' but it's costing you in time, lost revenue and decreased impact. Paul Hagen describes how to get all your data into one place with an integrated CRM strategy.

Hagen, Paul. IdealWare (2006). Articles>Information Design>Databases>CRM

Creating XML Content  

Houser provides an overview of XML editors. He discusses in detail three of the most popular content-oriented editors: ArborText Epic, Adobe FrameMaker 7, and SoftQuad XMetaL.

Houser, Alan R. Intercom (2002). Design>Information Design>XML>Adobe FrameMaker