A directory of resources inthe field of technical communication.

Web Design

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User experience design is a subset of the field of experience design which pertains to the creation of the architecture and interaction models which impact a user's perception of a device or system. The scope of the field is directed at affecting 'all aspects of the user’s interaction with the product: how it is perceived, learned, and used.'



Ambient Findability: Findability Hacks

Findability is one of the most thorny problems in web design. This is due in part to the inherent ambiguity of semantics and structure. We label and categorize things in so many ways that retrieval is difficult at best. But that’s only the half of it. The most formidable challenges stem from its cross-functional, interdisciplinary nature. Findability defies classification. It flows across the borders between design, engineering, and marketing. Everybody is responsible, and so we run the risk that nobody is accountable.

Morville, Peter. List Apart, A (2005). Design>Web Design>User Centered Design>Search


Amex Woes Highlight Common PDF Accessibility Problem

American Express has come under criticism, and potential legal action, for the lack of accessibility of its credit card website. A blind customer of American Express credit cards found that Amex's change in the presentation of its online credit card statements from HTML to PDF format effectively prevented him from accessing his financial information online.

Rourke, Chris. User Vision (2007). Articles>Web Design>Accessibility>Adobe Acrobat


An Agreement With a Web Designer: What Should it Look Like?

Whether you're spending a few hundred dollars, or thousands of dollars, on your website, you should have a written agreement with your web designer. Here's what to include.

Bennaco (2004). Articles>Web Design>Contracts


An Idiot’s Guide To Accessible Website Design

If you are designing web sites in the UK, you probably already know that the Disability Discrimination Act (DDA) mandates web sites be accessible by visually and physically disabled persons. But even if you work in a locale that doesn’t have any accessibility requirements yet, web designers have an obligation to make their clients’ web sites available and accessible to anyone who wishes to visit. Why? According to a report by the Danish Center for Accessibility, as many as 25% of the world’s Internet users have some sort of visual, auditory or mobility disability.

Butler, Sandy. Web Design Ledger (2009). Articles>Web Design>Accessibility


An Analysis of Failed Queries for Web Image Retrieval   (peer-reviewed)   (members only)

This paper examines a large number of failed queries submitted to a web image search engine, including real users' search terms and written requests. The results show that failed image queries have a much higher specificity than successful queries because users often employ various refined types to specify their queries. The study explores the refined types further, and finds that failed queries consist of far more conceptual than perceptual refined types. The widely used content-based image retrieval technique, CBIR, can only deal with a small proportion of failed queries; hence, appropriate integration of concept-based techniques is desirable. Based on using the concepts of uniqueness and refinement for categorization, the study also provides a useful discussion on the gaps between image queries and retrieval techniques. The initial results enhance the understanding of failed queries and suggest possible ways to improve image retrieval systems.

Pu, Hsiao-Tieh. Journal of Information Science (2008). Articles>Web Design>Visual Rhetoric>Search


Analysis of Web Content Delivered to a Mobile Computing Environment

The purpose of my research was to analyze web content delivered to the mobile computing environment with two goals in mind: first, to determine if the content lost contextual relevance in the mobile environment and, second, to see if a set of effective design principles could be applied towards the mobile environment. My research combines a literature review in conjunction with a survey that encompasses both quantitative and qualitative methods to analyze top-rated web sites in the mobile environment.

Perreault, Anthony. Xchanges (2009). Articles>Web Design>Mobile>Assessment


Analytics According to Captain Kirk

By seeing all of the available data in one chart, associations, patterns and conclusions can be drawn simply by comparing the relationships as they are presented. This is something that I learned from Edward Tufte.

Bailey, Matt. Lyris (2008). Articles>Web Design>Technical Illustration>Log Analysis


Analyzing Your Traffic   (PDF)

Discover your site’s findability triumphs and tragedies with traffic analysis systems.

Walter, Aarron. Building Findable Websites (2008). Articles>Web Design>Audience Analysis>Log Analysis


Anatomy of a Corporate Intranet Project   (PDF)

Today more and more companies use intranets to communicate with employees and to help them perform their jobs. An intranet is an internal network that operates like the Internet.

Rhines, Becky. STC Proceedings (1998). Articles>Web Design>Intranets


Anatomy of HTML Tags

This tutorial describes some of the main attributes that HTML tags can feature.

Hunt, Ben. Web Design From Scratch (2006). Design>Web Design>HTML


And Then There Were Adwords... An Introduction

If you have been looking into Internet marketing, you have probably seen Adwords mentioned now and again. Why don’t we cover the basics of the program. Adwords is the name of the pay-per-click system offered by Google on its search engine.

Pires, Halstatt. Ezine Articles (2006). Articles>Web Design>E Commerce>Search


Animated Web Banners With CSS3

Firefox and WebKit browsers are currently the only browsers that support CSS animation, but we’ll take a look at how we can easily make these ads also function in other browsers (which I’ll affectionately refer to as 18th century browsers). However, don’t expect perfect support for all browsers (specifically IE 7 and lower) when experimenting with modern CSS techniques.

Jacob, Caleb. Codrops (2012). Design>Web Design>Multimedia>CSS


Animer son Site

Un internaute fait très vite la différence entre un site qui vit et un autre qui croupit! Un site qui donne l'impression d'être abandonné, ou d'avoir été conçu de manière trop statique, a peu de chances de générer de nombreuses visites ! Pour inciter les gens à venir prendre régulièrement le pouls de votre site, pour qu'il aient confiance dans la fraîcheur de l'information, pour qu'ils se sentent accueillis, il faut que votre site respire!

Redaction (2004). (French) Design>Web Design


Annotating the Web with Atom

You've seen reader comments on weblogs and other Web 2.0 sites, but the Atom protocol makes it possible to create and manage such comments in a very flexible way. Flexible Web annotations is an idea that will open up an entirely new class of Web applications with very little actual new invention. Learn how to create a system to manage annotations for anything on the Web, from nearly anywhere.

Ogbuji, Uche and Eric Larson. IBM (2008). Articles>Web Design>Information Design>RSS


Anonymity and Online Community: Identity Matters

While anonymity may allow people to feel more free and disinhibited to discuss otherwise embarrassing or stigmatizing topics, it can also be a community's biggest enemy.

Grohol, John M. List Apart, A (2006). Articles>Web Design>Community Building


Anonymous Cowards, Avatars, and the Zeitgeist: Personal Identity in Flux: Part I

Governments and large organizations, with legal and administrative concerns like taxation and security typically address the practical aspects of identity we experience on a daily basis—issuing IDs and credentials and deciding the mechanisms for their verification. This division of responsibilities for defining and executing the construct of personal identity is nearly as old as the mind/body schism at the heart of Western culture.

Lamantia, Joe. UXmatters (2009). Articles>Web Design>Privacy>Social Networking


Anonymous Personalization: Part I

Personalization versus privacy. It's not a question of which will ultimately prevail. But rather, how can we have both?

Allen, Cliff. Allen.com (2003). Design>Web Design>Personalization>Privacy


Anonymous Personalization: Part II

Personalization doesn't always require that you obtain personally identifiable information about a visitor -- many times you can personalize your Web content by only knowing their interests and preferences.

Allen, Cliff. Allen.com (2003). Design>Web Design>Personalization


Another Look at HTML 5

It has become evident to me that some of my previous comments about HTML 5 and what is going on in the HTML Working Group are the result of misunderstanding and overreacting on my part. I no longer think things are quite as bad.

Johansson, Roger. 456 Berea Street (2007). Articles>Web Design>Standards>HTML5


Another Way of Looking at Accessibility

Lorraine Ireland writes about her experiences of learning about web accessibility, having been in the business of selling adaptive technology for a number of years.

Ireland, Lorraine. Accessify (2003). Design>Web Design>Accessibility



Using patterns has become a well-known design practice and is also considered best practice in the software development community. While UX teams can and should constantly promote best practice, we can also approach tackling poor design practice from the other side: antipatterns. Antipatterns are approaches to common problems that might appear obvious, but are less than optimal in practice.

Hornsby, Peter. UXmatters (2009). Articles>Web Design>User Interface


Anvendelighed som Succeskriterie

Normalt arbejder man i en velkendt kontekst på sin lokale computer, hvad enten der er tale om Windows, Kde, RedHat, Mac os X m.fl. men når vi åbner døren til Internet bliver disse rutiner ødelagt af noget som ikke altid er til at sætte fingeren på. Hvad er det som gør webløsninger svære at arbejde med og finde rundt i? Når man første gang sætter sig foran en computer er det som oftest med et mål. Nysgerrighed, at komme på Internet og shoppe, at skrive et brev og mange andre ting. Oftest er det denne drivkraft som får os til at tage de første slidsomme uger med styresystemet som man langsomt kommer til at forstå, og som man på sigt bliver fortroligt med idet det er den platform som giver og adgang til alle de digitale oplevelser. Kan man ikke arbejde på platformen vil man med sikkerhed heller ikke kunne opnå sine mål med arbejdet.

Orgaard Larsen, Thomas. Quark, The (2002). (Danish) Design>Web Design>Assessment


Apache HTTP Status Codes

Those familiar with Apache will be used to the luxury of being able to specify redirects on the fly, without having to write programs to catch errors, and ensure they return the correct HTTP status codes. Being new to Apache, I was amazed at just how easy it is. The following provides an overview of the Apache Redirect directive.

Lemon, Gez. Juicy Studio (2005). Design>Web Design>Server Side Includes


Apple Didn't Kill Flash, HTML5 Did

For most end-users, the debate over Flash is largely a debate about web video. Yes, Flash is used in other ways — for web-based games and ever-decreasingly in website design — but thanks in large part to YouTube, Flash is most commonly associated with web video. Web video is overwhelmingly encoded in H.264. Not only is the H.264 codec the default encoding setting for practically every video service online, it is also by and large the default codec for raw video from digital video cameras.

Warren, Christina. Mashable (2010). Articles>Web Design>Multimedia>HTML5


The Applicability of the ADA to the Internet

As the Internet has increased in prominence in all sectors of society, interested individuals have begun to question whether or not the Internet should be included in the regulations set forth by the Americans with Disabilities Act. Right now there is no explicit reference to the Internet in any of the language of the act.

Bohman, Paul. WebAIM (2000). Articles>Web Design>Accessibility>Policies and Procedures



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