A directory of resources inthe field of technical communication.


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How to Effectively Use Video for Training

Delivering courses online affords organizations the ability to deliver their content in a variety of ways, including video. However, just like anything, there is a correct way to deliver online training videos, and then there is the wrong way. Gone are the days when you could just record a live presentation and post the fuzzy tape online for others to view (well, maybe those days aren’t gone… but they should be!)

Ferriman, Justin. LearnDash (2013). Articles>Education>Multimedia>Video


How to Embed Video on a Web Page

To embed video on a web page, you don’t need to upload your video to youtube, vimeo, or some other video sharing service. A lot of times in a corporate setting, uploading your videos to a third-party site isn’t appropriate or allowed. Does this mean you have to resign yourself to a basic WMV output that opens up in the Windows Media Player? No. You can grab the embed code from Camtasia Studio’s html output and copy it to a custom page to embed your video.

Johnson, Tom H. I'd Rather Be Writing (2010). Articles>Web Design>Streaming>Video


How to Produce a Two-Person Video Blog Post

We've produced a handful of bloggingheads video posts the past few months, sometimes resulting in polite golf claps. Afterward, a common question has been: how do you do them? Here's a 9-step tutorial. On a Mac, the technology is pretty simple. If you're on a PC, sorry, we can't help.

McConnell, Ben. Church of the Customer (2009). Articles>Web Design>Video>Podcasting


How to Select Your Web Conferencing Tool

New conferencing and collaboration solutions are being announced at the pace of one or more tools per week. New versions and upgrades are promoted even more frequently, and in this avalanche of "this is the best, don't look anywhere else" claims, it is hard to distinguish the good from the average. How should you select your web conferencing tool? Which companies are more reliable and how do you find out? How can you be sure you will not be disappointed? These are tough questions to answer, as there are a million vendors out there and an army of supposed experts all claiming to have the best solution while offering different ones.

Good, Robin. Communication World Bulletin (2004). Articles>Web Design>Videoconferencing>Software


How Video Can Turn Your Career Around

When I talk to most technical writers, video is a format they haven’t done much with. This surprises me, because I find that, as a user, video tutorials are often the most helpful type of material for me to learn software. Video most closely simulates the universal desire we have for a friend to show us how to do something in an application. Perhaps I’m a visual learner, but the majority of us (some say 60 to 65 percent) are visual learners. But video doesn’t appeal only to end users. Video can be an appealing format for technical writers as well. Creating videos can turn your career around, especially if you find technical writing a little dull.

Johnson, Tom H. I'd Rather Be Writing (2009). Articles>Documentation>Multimedia>Video


HTML 5 and Web Video: Freeing Rich Media from Plugin Prison

DailyMotion and Google are both experimenting with the HTML 5 video element and have strongly endorsed standards-based solutions for deploying video on the Web. Ars takes a close look at the state of open video and explores both the benefits and challenges of liberating rich media from the proprietary plugin prison.

Paul, Ryan. Ars Technica (2009). Articles>Web Design>Video>HTML5


“I Need Your Help with Some Documentation"

The following is a conversation I’m calling, “I need your help with some documentation.” The project manager represents a compilation of all the crazy things project managers have said to me over the years.

Johnson, Tom H. I'd Rather Be Writing (2010). Articles>Multimedia>Video>Documentation


Identifying Additions and Deletions, Part II: Incompatible Software   (PDF)

Hart describes the difficulties of viewing electronic edits when the editor and the author are using incompatible software, and offers tips for working around these difficulties.

Hart, Geoffrey J.S. Intercom (2002). Articles>Editing>Software>Video


iMovie Tutorial: Capturing Video

This is one in a series which will take you through the act of capturing, editing, and exporting a video using Apple iMovie.

Iowa State University (2002). Design>Multimedia>Editing>Video


The Importance for Customer Facing Websites

Talks about the importance of usability for businesses communicating with both new and potential customers. Featuring a case study of how a company improved their revenue-per-employee by 95% over a 2 year period, along with some attendee participation, this 17 minute presentation touches on a wide variety of websites and activities, such as lead generation sites, information portals and search engine marketing campaigns. Most significantly conversion rates for e-commerce websites are discussed, where usability can have a remarkable affect on a companies bottom line, if the right decisions are made in making improvements.

Rouke, Paul. Vimeo (2009). Presentations>Usability>Web Design>Video


The Importance For Internal Business Systems

Talks about the importance of usability for internal business systems, specifically around staff productivity and process efficiency. The presentation touches on common barriers to staff productivity, some of the main reasons for these barriers, plus a short video of a manufacturing company who are embracing user-centered design as a way of combating the traditional software development issues on a companies productivity. The presentation also asks business owners a few key questions, such as do you listen to your staff, do you staff waste valuable company time doing repetitive tasks, and do you know what is the on-going cost to your business if you use un-usable software systems.

Rouke, Paul. Vimeo (2009). Presentations>Usability>Workflow>Video


Incorporating Animation into Help Files   (PDF)

Information clarity, ease of use, and modern computing speeds are reasons to consider animation in Help files. Sharp's article presents three common types of animation and how to make them work for you.

Sharp, Roger A. Intercom (2007). Articles>Documentation>Video>Flash


The InDesigner

The InDesigner video podcast showcases the power of InDesign to automate repetitive tasks, improve productivity and build unprecedented flexibility into the design process. The InDesigner is dedicated to empowering designers to understand and embrace concepts and features that will transform how they work and allow them to both meet their deadlines and satisfy their creative passion.

Murphy, Michael. InDesigner, The. Resources>Document Design>Video>Screencasts


Information About Video Conferencing: What You Need To Know

Video conferencing is the technique of meeting in a group over a network employing video and audio transmission technology and equipment. Armed with information about video conferencing businessmen, technologists, scientists and government heads started to explore ways to bring the world closer together and enable meetings of many people located in different parts of the globe. Video conferencing is the process of being able to see and interact with a group of people located at any point of the world at the same time.

Shakir A. Ezine Articles (2007). Articles>Collaboration>Videoconferencing>Online


Information Design and Visual Communication

Over the past few decades information design has been in transition—moving from the creation of mainly paper-based communications to today’s mix of paper and electronic artifacts. Information designers’ repertoire must now include visual and verbal strategies for the Web. This shift in media compels us to ask what reading looks like in an electronic environment and to reconsider how people might engage with our content. To design effective electronic communications requires not only good writing and visual design but also an understanding of reading on the Web.

Schriver, Karen A. VideoLectures (2010). Presentations>Information Design>Visual Rhetoric>Video


Integrating Video in a Flash Movie

Want to integrate video in your Flash movie? You have two choices. You can embed the video in your Flash document, or keep progressively download it into a SWF file using from a FLV (Flash Video) file. In this tutorial you’ll learn to use the Media Playback Component to display a FLV file in a Flash movie.

Cashman, Cyndy. Layers Magazine (2005). Design>Multimedia>Video>Flash


Intriguing Possibilities   (PDF)

A track matte is a simple (but somewhat hidden) masking technique that you can use in Adobe Premiere and After Effects. You may be surprised to learn how versatile it is, and your audience will think you've gone p

Shuster, Robert. Adobe Magazine (1998). Design>Multimedia>Video


Introduction to After Effects

As a broadcast designer, I'm constantly using Adobe After Effects. Broadcast designers are the people who create TV show openings, bumpers, interstitials, station IDs, corporate IDs, etc. And since After Effects became available, no type or logo on TV is ever stationary. Even low-budget commercials and TV programs now have fancy graphics. Broadcast design used to be a very expensive form of art - companies like RG/A and Pittard Sullivan were the only ones who could afford the equipment to do this kind of stuff. Now this technology is the hands of smaller companies and individuals. After Effects has democratized the whole market.

Suematsu, Dyske. Webmonkey (1999). Design>Multimedia>Video


Introduction to Screen Capturing

This is our renewed screencast resource. We discuss software, techniques and technologies and offer suggestions and tutorials to create the best onscreen demonstrations. We also have a useful resource directory that hopefully may direct you towards the best screencast stuff online.

Screencast. Resources>Documentation>Video>Screencasting


An Introduction to Screencasting

If you provide end-user technical support, people likely ask you about the same software tasks over and over again. What's more, you've probably discovered that not everyone responds well to text or verbal instructions. What if you could send those people a brief video showing the procedure, accompanied by your voice walking through the important concepts?

Kanter, Beth. Tech Soup (2007). Articles>Documentation>Video>Screen Captures


Journalism in the Age of Data: A Video Report on Data Visualization

Journalists are coping with the rising information flood by borrowing data visualization techniques from computer scientists, researchers and artists. Some newsrooms are already beginning to retool their staffs and systems to prepare for a future in which data becomes a medium. But how do we communicate with data, how can traditional narratives be fused with sophisticated, interactive information displays?

McGhee, Geoff. Stanford University (2011). Articles>Multimedia>Video>Technical Illustration


Jump into Digital Video for Multimedia    (PDF)

Digital video (DV) is relatively easy and inexpensive to produce and has an expanding role in technical communication. It is a powerful media for communication and can be included in favorite online formats such as WinHelp, HTML help, Acrobat (PDF), and web pages, as well as training presentations produced with tools such as Asymmetrix Toolbook and Macromedia Authorware. Delivery of DV spans a range of electronic media including CD, DVD, and the Internet. New technology offers the potential to synchronize the presentation of video, audio, and other multimedia forms. This paper introduces DV concepts. It gives practical tips for investing in DV equipment and producing video and audio.

Robbins, David B., Kathleen Wyrwas and Alice Davinich. STC Proceedings (1999). Articles>Documentation>Multimedia>Video


Lecture Capture: No Longer Optional?

Lecture capture has been gaining momentum in recent years, but that momentum is being outpaced by student demand. According to new research released this week by the University of Wisconsin-Madison involving about 7,500 undergraduate and graduate students, an overwhelming 82 percent of students said they would prefer courses that offer online lectures over traditional classes that do not include an online lecture component. The researchers also pointed out the implications for these findings extend well beyond the classroom.

Nagel, David. Campus Technology (2008). Articles>Education>Presentations>Video


Little Players, Big Shows: Format, Narration, and Style on Television's New Smaller Screens   (peer-reviewed)   (members only)

This article highlights the role that aesthetics play in television's current convergence with mobile telephones and portable media players like the iPod. I contend that contemporary television style does not just constitute a response to the demands of technological convergence -- it is rather an integral component of that which allows television to merge with new devices in the first place. When we engage with style as a precursor to these developments, important continuities emerge between the aesthetics of the small screen and those of the new smaller screens. These continuities underscore that convergence is at once a technical and aesthetic process that entails the hybridization of hardware and cultural forms.

Dawson, Max. Convergence (2008). Articles>Multimedia>Video


Magic iMovie

Introduces how to use iMovie 5's 'Magic iMovie' feature to capture video from camcorder and record to DVD.

Jennings, Stephanie and Jennifer Phillips. Studio for New Media (2006). Articles>Multimedia>Software>Video



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