A directory of resources inthe field of technical communication.

User Experience

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User experience design is a subset of the field of experience design which pertains to the creation of the architecture and interaction models which impact a user's perception of a device or system. The scope of the field is directed at affecting 'all aspects of the user’s interaction with the product: how it is perceived, learned, and used.'



Effective and Efficient: Conducting UX and Design Reviews

With the three-step process of reviews introduced in this article, creativity can be restored and your team can help clients and stakeholders achieve their goals. This process will ultimately lead to better UX and designs because it starts with defining a clear UX strategy and limits the design project to three rounds of review.

Zibell, Kristin. User Experience Magazine (2016). Articles>Research>Methods>User Experience


Motion Design: An Intro to UX Choreography

Digital interfaces are full of motion. In fact, the UX application of UI motion design has become so important, it’s taking on new terminology of its own—UX choreography. It includes interaction design, motion-based transitions, micro-interactions, and motion that supports the overall brand personality.

Brundrett, Alik. User Experience Magazine (2016). Articles>Web Design>Interaction Design>User Experience


User Research for Non-Researchers: How to Get User Feedback Without a Dedicated Researcher User Experience Magazine

Everyone on the product team should know the basics of research for two reasons. First, if others on the product team can conduct basic research sessions themselves, then the internal research team can focus on more strategic or methodologically difficult research projects. Second, those non-researchers who can do the basics themselves become better consumers of research. They better understand the challenges of finding appropriate participants, designing a good study, and collecting unbiased data.Possibly most beneficial to the research team, non-researchers who can do some basic studies themselves better understand the labor and time involved, and as a result have more realistic expectations of the research team. This article is a primer that user researchers can provide to others in their organization that will teach them the basics.

Feinstein, Tanya, Danielle Smith and Michelle Peterson. User Experience Magazine (2016). Articles>Research>User Experience


I Don’t Need Help new!

We have no excuse…admit it. UX may brag about intuitive and pretty, but we sure suck at helping people—this one thing that most defines, most embodies great user experience.

Singh, Neha. List Apart, A (2017). Articles>TC>User Experience>Help


Spurring UX Innovation in Academia Through Lean Research and Teaching   (peer-reviewed) new!

User experience (UX) is emerging as a cross-functional field bridging professions as diverse as marketing, graphic design, web development, and technical communication. To build better user experiences, many industry-based organizations are creating teams across departments to spur innovation and collaborative problem-solving. At the same time, academia has been slow to offer courses and programs devoted specifically to training job-ready UX designers. With its focus on relationship-building with industry stakeholders, the field of Technical and Professional Communication is uniquely positioned to lead the way when it comes to UX innovation in academia. In order to encourage UX research and teaching, below we present heuristics for spurring UX innovation across both these fronts.

Getto, Guiseppe, Robert J. Thompson and Karan Saggi. IEEE International Professional Communication Conference Proceedings (2016). Articles>Education>User Experience>Lean


Toward a Model of UX Education: Training UX Designers Within the Academy   (peer-reviewed)   (members only) new!

Increased demand for user experience (UX) designers requires new approaches to teaching and training the next generation of these professionals. We present a model for building educational programs within academia that train job-ready designers. Key concepts: To be successful, this model necessitates a working knowledge of the UX process, the systematic use of sound principles during the design of digital products and services. The model also requires a pedagogical approach that puts learners in a position to solve real problems and that treats them as apprentices on their way to competency. Key lessons: Academic institutions clearly have parts to play in producing job-ready UX designers, but barriers exist to doing so, including access to adequate training in UX best practices. To overcome these barriers, we provide tips for understanding core UX competencies, developing partnerships with UX practitioners, and deploying UX education courses and programs. Implications: Though the barriers to producing sufficient numbers of well-trained UX designers are significant, the combined ingenuity of devoted professionals in both academia and industry can be leveraged to create sound educational opportunities for UX learners from all walks of life.

Getto, Guiseppe and Fred Beecher. IEEE Transactions on Professional Communication (2016). Articles>Education>User Experience



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