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User Experience

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User experience design is a subset of the field of experience design which pertains to the creation of the architecture and interaction models which impact a user's perception of a device or system. The scope of the field is directed at affecting 'all aspects of the user’s interaction with the product: how it is perceived, learned, and used.'



Charlie Kreitzberg on Web 2.0 and You

This is the recording of the presentation from the Catalyze Community monthly webcast featuring Charlie Kreitzberg on December 13, 2007. Charlie spoke on "Web 2 and You - How Web 2.0 Will Catapult Business Analysts and Usability Professionals into Center Stage" which examined his models for understanding Web 2.0 and explored the vast opportunities for professionals who define and design new software and websites.

Catalyze (2007). Design>Collaboration>User Experience>Web Design


CHI 2010: Growing the UX Management Community

As User Experience matures as a discipline and grows in influence in the business community, UX leaders need to support one another by sharing their insights with their counterparts in other organizations, as well as with the educators molding the next generation of UX leaders at universities offering Human-Computer Interaction (HCI) programs. Indeed, the success of UX design and research initiatives within organizations depends significantly on how UX leaders position their teams and partner and build support with other senior leaders in their organizations.

Nieters, Jim. UXmatters (2010). Articles>User Experience>Professionalism


City of Bits

Usability, user experience, technology, ethnography, design, the workplace, e-government and public policy, from a UK perspective.

Ferguson, Louise. City of Bits. Resources>Usability>User Experience>Blogs


Clickable <li>

Increasing the clickable area of links inside your <li>'s increases usability.

Holesh, Kevin. I Love Usability (2010). Design>Web Design>User Experience>Usability


Client-Centered Services

As UX professionals, we practice user-centered design—which means we stay focused on users and their needs when designing a Web site, product, or service for a client. We may spend days, weeks, or sometimes even months surveying or interviewing users or conducting diary studies or focus groups. Often, we create personas to crystallize our understanding of users and their needs. Ultimately, a Web site exists for the sake of its users. If users are not able to find or comprehend the information or functionality that a client’s Web site provides, it won’t be useful to them. On the other hand, if we endeavor to consider the user’s perspective in making every design decision, we can help to ensure a meaningful and successful experience for the users of a client’s Web site.

Bloom, Tal. UXmatters (2013). Articles>User Centered Design>User Experience


Cliff Nass

Cliff Nass revels in being weird, thinking 'wildly,' and taking 'big fliers.' But he's also fascinated by what makes everything the same. If we were all as open to oddness as he is, the world would be a much more interesting place.

Adlin, Tamara and Cliff Nass. UX Pioneers (2007). Articles>Interviews>User Experience


The Coming Zombie Apocalypse: Small, Cheap Devices Will Disrupt Our Old-School UX Assumptions

The commoditization of smartphone hardware is just the beginning. Plunging prices of integrated “system on a chip” devices, paired with free Linux clones like Android, have enabled not just cheap devices, but cheap cloud-based devices. This has applied to phone products like the Sony Ericsson LiveView, and also to home appliances like the Sonos home music system. These examples are just the initial, telltale signs of a huge new wave of cheap devices about to invade our lives—a zombie apocalypse of electronics, if you will.

Jenson, Scott. UX Magazine (2010). Articles>User Experience>Ubiquitous Computing>Mobile


Communicating Customer and Business Value with a Value Matrix

What happens to the personas and scenarios once you’re ready to start requirements definition and design. Are you sure you’ve adequately communicated the type of system your users need to the Business Analyst and Interaction Designer on your team?

Cecil, Richard F. UXmatters (2008). Articles>Collaboration>User Experience>Assessment


Communicating User Experience Design

When trying to communicate the process of user centred design to senior managers it helps to convey the idea as concisely as possible. This infographic conveys the various steps and phases of user centred design on a single page.

Travis, David. UserFocus (2009). Articles>Communication>User Experience>Usability


Companies Just Don’t Get It

People often don’t know exactly how they want software to allow them to complete a task. They recognize how the existing software makes them work around what they want, and they understand vague ideas like “make it easy to use”, but they may not be able to translate that into interface design. And why should they?

Designing User Experience (2008). Articles>Web Design>User Experience


Comparing RSS Feeds to Social Networks

Jakob Nielson and his research group, Nielsen Norman Group, have done it again – letting us know how users are actively perceiving and using social software for different business tasks. This research is important as the social web evolves so that we, as web content creators, know the best ways to present and offer different types of information, especially for corporate sites.

Gentle, Anne. Just Write Click (2009). Articles>User Experience>Social Networking>RSS


Comparing UXD Business Models

Once we begin looking at the strengths, weaknesses, opportunities, and threats of various organizational models, we can almost immediately start brainstorming ways of mitigating the challenges and put policies into place that help improve the strategic impact of UX.

Nieters, Jim and Garett Dworman. UXmatters (2007). Design>User Experience>Management


Complete Beginner's Guide to Web Analytics and Measurement

Because each website appeals to its audience differently, the prudent user experience designer takes a measured approach when communicating, especially when they do so on behalf of their client. No matter what the vision and no matter how it’s executed, a design can always communicate more effectively.

Maier, Andrew. UX Booth (2010). Articles>Web Design>User Experience>Log Analysis


Complexity and User Experience: Understanding Features in Terms of Complexity Instead of Functionality

The best products don’t focus on features, they focus on clarity. Problems should be fixed through simple solutions, something you don’t have to configure, maintain, control. The perfect solution needs to be so simple and transparent you forget it’s even there. However, elegantly minimal designs don’t happen by chance. They’re the result of difficult decisions. Whether in the ideation, designing, or the testing phases of projects, UX practitioners have a critical role in restraining the feature sets within our designs to reduce the complexity on projects.

Bolt, Jon. Boxes and Arrows (2012). Articles>User Experience>Usability>Minimalism


The Composite Intelligence of Virtual Assistants

Five levels of software intelligence can, in my opinion, make the dream of virtual assistants a reality. Collectively, they make up the concept of composite intelligence, which comprises various software components--each gifted with some moderate degree of intelligence.

Ostinelli, Roberto. UXmatters (2007). Articles>User Interface>User Experience>EPSS


Comprehensive Review Of Usability And User Experience Testing Tools

Usability and user experience testing is vital to creating a successful website, and only more so if it’s an e-commerce website, a complex app or another website for which there’s a definite ROI. And running your own user tests to find out how users are interacting with your website and where problems might arise is completely possible.

Chapman, Cameron. Smashing (2011). Articles>User Experience>Usability>Testing


Connecting Cultures, Changing Organizations: The User Experience Practitioner As Change Agent

Every time we reach across discipline boundaries to keep a product team focused on users, drive changes to products or services based on user data we've collected, or design interactions with a clear focus on the target user, we are functioning as agents of change within our organizations.

Sherman, Paul J. UXmatters (2007). Articles>User Experience>Collaboration


Connecting the Dots of User Experience   (PDF)   (peer-reviewed)

The article presents a point of view about analyzing and designing the user experience within pervasive networks made of distributed services and applications, where the user is the primary actor who freely and opportunistically connects and activates the system components following an activity-driven process. A digital content case study is used to outline the main characteristics of this scenario and to introduce a tool for user experience modelling and designing. From the application of this model are proposed some considerations about how the design process could change to support this vision.

Brugnoli, Gianluca. Journal of Information Architecture (2009). Articles>Information Design>User Experience>Case Studies


Connecting the Online and Offline Customer Experience

A well-constructed online and offline approach will ensure that customers are receiving the same levels of service, irrespective of how they ‘touch’ the organisation, and they will receive the same brand and proposition messages and as a result, customers will be more likely to buy from them and existing customers will be less likely to switch to competitors.

Cherryleaf (2010). Articles>User Experience>E Commerce>Usability


Constructing a User Experience: The Cost-Benefits Compass

A common frustration among UX professionals who are employed in the software development industry is the perception that executive-level management gives lip service to user experience rather than supporting specific UX activities by allocating sufficient resources for them.

Werner, Ben. UXmatters (2008). Articles>User Experience>Methods


Content is a Service, Not a Product

Content is a service, not a product. For consumers, less a thing they buy, more an experience.

Weber, Kai. Kai's Tech Writing Blog (2010). Articles>Content Management>User Experience


Content Strategy and UX: A Modern Love Story

Content strategy has been around for a long time. Large corporations such as Disney, Wells Fargo, and Mayo Clinic have had functional content strategy teams for years. The mega-agency Razorfish has had dedicated content strategists on staff since 1998. But it's really only been in the last two years that the larger UX community has started paying closer attention to content strategy. Why the gold rush? The answer is pretty simple: it's inherently impossible to design a great user experience for bad content. If you're passionate about creating better user experiences, you can't help but care about delivering useful, usable, engaging content.

Halvorson, Kristina. UX Magazine (2011). Articles>User Experience>Content Strategy>Usability


Conversing Well Across Channels

Whether you call it cross-channel experience or multichannel experience, the reality is that customers interact with companies through more than one channel, so it’s important for us to understand cross-channel customer behavior.

Jones, Colleen. UXmatters (2009). Articles>Communication>Collaboration>User Experience


Cordell Ratzlaff: The Want Interview

If all Cordell Ratzlaff had done was design the interface for Apple’s OSX, he’d still have a place in the pantheon of UX luminaries. But in the ten years since that ground-breaking design, he’s gone on to high-profile positions at Frog Design, a variety of independent projects, and most recently, Director of User-Centered design at Cisco.

Grobe, Ken and Cordell Ratzlaff. Want Magazine (2010). Articles>Interviews>User Experience>User Centered Design


Cr@p Error Messages

When writing software, *please* don't give error messages that are only meaningful to developers of the software. Microsoft used to be awful for this: "System fault at DEAD:BEEF, please contact your system administrator". Which would've been cool, except that I *was* the system administrator.

Bailey, Jeff. LiveJournal (2009). Articles>Human Computer Interaction>User Centered Design>User Experience



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