Universal Usability

Universalusability.org provides the definition and foundation for the topic of universal usability in addition to introducing researchers and practitioners to five perspectives on universal usability. Universal usability involves understanding how users attempt to accomplish tasks using a variety of technologies in different organizational and social contexts. And researchers and practitioners have a wide range of approaches and methods available to apply to this range of user-system interactions.

Universal Usability. Organizations>Usability>Accessibility>Universal Usability

Universal Usability Guide

The goal of universal access to information and communications services is compelling. Enthusiastic networking innovators, business leaders, and government policy makers see opportunities and benefits from widespread usage. But even if they succeed and the economies of scale bring low costs, computing researchers will still have much work to do. They will have to deal with the difficult question: How can information and communications services be made usable for every citizen? Designing for experienced frequent users is difficult enough, but designing for a broad audience of unskilled users is a far greater challenge. Scaling up from a listserv for 100 software engineers to 100,000 schoolteachers to 100,000,000 registered voters will take inspiration and perspiration.

Shneiderman, Ben. Universal Usability (2000). Books>Usability>Accessibility>Universal Usability

Universal Usability in Practice

The goal of universal usability is to enable the widest range of users to benefit from web services. This website contains recommendations and information resources for web developers who wish to accommodate users with slow modems, small screens, text-only, and wireless devices. It deals with content design issues such as translation to other languages, plus access for novice, low educated and low motivated users, children and elders. The website also covers design guidance for blind, deaf, cognitively impaired, and physically disabled users. Each article has practical guidelines, web site examples, links to organizations, and a bibliography.

Ceaparu, Irina and Dina Demner. Universal Usability. Resources>Usability>Accessibility>Universal Usability

Universal Usability: Introduction and Definition

The goal of universal access to information and communications services is compelling. Enthusiastic networking innovators, business leaders, and government policy makers see opportunities and benefits from widespread usage. But even if they succeed and the economies of scale bring low costs, computing researchers will still have much work to do. They will have to deal with the difficult question: How can information and communications services be made usable for every citizen? Designing for experienced frequent users is difficult enough, but designing for a broad audience of unskilled users is a far greater challenge. Scaling up from a listserv for 100 software engineers to 100,000 schoolteachers to 100,000,000 registered voters will take inspiration and perspiration.

Shneiderman, Ben. Universal Usability. Articles>Usability>Accessibility>Universal Usability

User Modeling for Adaptive and Adaptable Software Systems

Universal Usability requires that user interfaces accommodate users with a wide variety of expertise and knowledge. Moreover, individual users' needs and preferences change as they use a software system. Systems that guide the user through an evolutionary learning process or adapt the user interface to the user provide a solution to this challenge. This paper introduces the techniques, highlights several examples of systems that implement them and provides guidelines for practitioners who wish to develop adaptive and adaptable interfaces.

Kules, Bill. University of Maryland (2000). Design>User Interface>Accessibility>Universal Usability

UUGuide: Practical Design Guidelines for Universal Usability

Even if technology is made more affordable and accessible, it still must be usable by a wide variety of people – experts and novices, abled and disabled – using a wide variety of hardware and software – old and new, text-based and audio/video. Universal usability has thus become another related, but distinct area of research. This web site seeks to identify some of the major issues faced by hardware and software designers who wish to build with universal usability in mind. The Table of Contents to the left contains a list of papers on topics related to universal usability organized into two groups. The first group, User Communities, identifies some of the groups of people who require special considerations when designing hardware and software. The second group, Hardware and Software, looks at the problem from the other direction and identifies hardware and software solutions to usability issues that effect a number of groups. All of the papers were written as resources to provide guidelines for practitioners.

Browne, Hilary, Jeff Carver and Erica Kolatch. Universal Usability (2000). Design>Usability>Accessibility>Universal Usability

Visual vs. Cognitive Disabilities

Graphics are not directly accessible to people who are blind, yet graphics can be beneficial (in some cases necessary) to individuals with cognitive disabilities. Are these two disability types at odds with each other? How can Web developers reconcile the needs of these two very different audiences? Read more about the apparent conflicting interests in our feature article.

Bohman, Paul, Shane Anderson and Sachin Pavithran. WebAIM (2003). Design>Web Design>Accessibility>Universal Usability

Visually Challenged Users and Need for a Universally Accessible Web Site

Visually impaired people suffer from no faults of their own. This is quite worthy of consideration that a little more efforts toward adoption of certain features in your web site can help them retrieve information in the desired manner. Their ease of accessibility to your web site will not go unrewarded; they can well augment your business interests by turning into your most valuable customers.

Azam, Rahbre. Amateur Writerz (2008). Articles>Web Design>Accessibility>Universal Usability

通用设计的概念

对设计者来说，使环境能够符合人体的机能是老生常谈的事。但是从消费者的观点来看，设计能够增加个体的能力和其在社区参与的程度则是一个相对来说比较新的想法。在以技术驱动的全球经济中，生活的节奏使得可用性更加重要。低生产力，不便和错误的设计带来的损失往往是巨大的。全球人口老化是另外一个重要的驱动力，尤其是在消费产品的主要市场——发达国家。

Steinfeld, Edward. uiGarden (2008). (Chinese) Design>Usability>Accessibility>Universal Usability

通用设计真的通用吗？

Ron Mace, Ruth Lusher和我在1998年一起写作的一篇关于通用设计的文章我相信是这方面第一篇发表的参考文献。我们的目的是推广一个设计概念积极的方面，这个概念以前被与为有限的人群（残疾人士）消除拙劣的设计相联系。我们要强调的是这个概念为所有的人士设计这一积极的方面。 1992年，当第一期通用设计新闻邮件出版的时候，我们在网络上进行了一次对于可能存在的侵权的搜索，没有发现任何关于通用设计这一名词的参考文献。今天，当我写作这篇文章的时候，我的 Google搜索发现了“大约13，200，000”条参考文献。毫无疑问，通用设计这一概念取得了广泛的使用。然而，这个名词到底是什么意思？

Salmen, John. uiGarden (2008). (Chinese) Design>Accessibility>Usability>Universal Usability

Introduction to Screen Readers

Begins by showing us the core functionality of screen readers and how they interact with the desktop. In the second part it demonstrates how a blind user may use them to explore and understand web sites, how sites are “linearized”, and how using semantic markup to build sites supports accessible navigation and usability.

Tsaran, Victor. Yahoo (2007). Articles>Web Design>Accessibility>Universal Usability

Introduction to Screen Magnifiers

Karo Caran and Victor Tsaran show how the screen magnifier ZoomText is used to make the computer desktop and web sites readable to people with reduced vision.

Caran, Karo and Victor Tsaran. Yahoo (2007). Articles>Web Design>Accessibility>Universal Usability

Inclusive Design, Part 2

Accessibility is not something to be left to specialists hired to clean up our mess at the end. It should be a priority of the entire development team from the beginning. Yes, companies should definitely have accessibility people on-board, but they should act as much as educators and coaches as designers. Everyone on the development team must be aware of and responsive to the full spectrum of identified users if your product is to sell to the widest possible audience. That’s the only way to achieve inclusive design.

Tognazzini, Bruce. Nielsen Norman Group (2009). Articles>Accessibility>Usability>Universal Usability

Inclusive Design, Part 1

Have you ever thought about what it would be like to be disabled? Well, you better start thinking about it! As my collegue Gregg Vanderheiden is fond of pointing out, 'We all will have disabilities eventually, unless we die first.'

Tognazzini, Bruce. Nielsen Norman Group (2009). Articles>Accessibility>Usability>Universal Usability