A directory of resources inthe field of technical communication.


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Teleconference is the live exchange and mass articulation of information among persons and machines remote from one another but linked by a telecommunications system, usually over the phone line. The telecommunications system may support the teleconference by providing one or more of the following audio, video, and/or data services by one or more means, such as telephone, telegraph, teletype, radio, and television.



Are There Vultures Among Us? Is The Recent Re-Emergence of Videoconferencing Suspect?

What are the reasons videoconferencing seems to be flourishing when so many other technologies are being challenged? The following will be the world according to Max and five reasons why I think videoconferencing is having its heyday.

Kopsho, Max. Presenters University (2002). Articles>Presentations>Teleconferencing>Videoconferencing


Authoring Teams Become More Geographically Dispersed

Working with people from around the globe has become common practice for both authoring teams and technical documentation professionals. A recent survey conducted by SDL investigated the development of global authoring. The results were compared to surveys from 2007 and 2006. They reveal trends in working methods and shed light on the effects of globalization on global authoring.

Hurst, Sophie. TC World (2008). Articles>Writing>Collaboration>Teleconferencing


Managing Documentation Teams with Varied Schedules and Locations

To make alternative work arrangements operate at maximum efficiency, you might need to fine-tune your team’s schedule. As a result, this could be one of the most useful activities for retaining key people and keeping morale high. In my experience, nearly everyone who has an alternative work arrangement realizes the value it brings to their work and personal lives, and will go to almost any length to maintain it. For one thing, when it comes to driving fewer days to an office in this age of soaring gas prices, it’s like giving employees a raise.

Peruzzi, Brett. TechCom Manager (2008). Careers>Collaboration>Documentation>Teleconferencing


Paradox of Delivering to Isolated Staff

Staff in geographically isolated locations are most reliant on information sources such as intranets. In practical terms, however, these staff are the hardest to reach.This is a central paradox for intranets, and while there are no easy answers, there are some practical steps that can be taken to better meet the needs of these isolated staff.

Robertson, James. Step Two (2005). Articles>Web Design>Intranets>Teleconferencing


A Real Nowhere Man: Managing Remote Teams Remotely   (PDF)   (members only)

Provides advice on how to effectively collaborate with remote teams through communication, flexibility, sensitivity, and courage. He also points to the use of tools, such as email and videoconferencing, as a significant method for managing remote teams.

Sokohl, Joe. Intercom (2009). Articles>Collaboration>Online>Teleconferencing


Running a Successful International Teleconference   (PDF)

Kratts suggests guidelines for minimizing confusion during international teleconferences.

Kratts, Aimee. Intercom (2001). Articles>Collaboration>International>Teleconferencing


Saving Money With Virtual Teams and Working at a Distance Without Travel

In this article, I will identify some of the tools we have used to bring together contractors, writers, and clients for our projects. Often, to determine a tool’s value, I will use a trial version. Some tools are very valuable but cost more, while others are functional and free. Although I cannot recommend which tools are best for your organization, I do recommend trying those tools that might fit your needs.

Stuhlemmer, Barbara. TechCom Manager (2009). Careers>Collaboration>Telecommuting>Teleconferencing


Sixteen Suggestions for Successful Videoconferences   (PDF)

Offers protocols, procedures, and rules of etiquette for conducting videoconferences.

Smith, Gary M. Intercom (2000). Articles>Collaboration>Teleconferencing>Videoconferencing


Skype for Interviews

A 112-slide presentation on techniques for using Skype for high-quality recordings of audio interviews.

Kaye, Doug and Paul Figgiani. SlideShare (2009). Presentations>Interviewing>Teleconferencing>Audio


"So What Shall We Talk About": Openings and Closings in Chat-Based Virtual Meetings   (peer-reviewed)   (members only)

Using the framework of conversation analysis, the author examines the structure of interaction in computer-mediated team meetings, focusing on the openings and closings of the team's four virtual meetings. The author describes how the medium, quasisynchronous chat (QSC), disrupts the temporal flow of conversation and makes beginning and ending these informally structured meetings difficult. The author finds that the team, as a result, evolved a two-stage process for both opening and closing the meetings, which allowed them to make consistent use of certain linguistic and conversational devices to mark possible transition points for openings and closings. The author discusses how these virtual meetings compare to face-to-face interactions and some possible implications for the use of QSC for virtual team meetings.

Markman, Kris M. JBC (2009). Articles>Collaboration>Online>Teleconferencing


Web Conferencing Tips

Despite the Internet's emergence as a mainstream business tool, web conferencing can still be a daunting experience for first-timers and even seasoned presenters. For today's business professionals, it's not the technology that makes them apprehensive, but the knowledge that familiar ways of presenting are inadequate to execute an effective web conference. Provide someone with useful information and a little preparation, however, and that person can host an effective, efficient web conference.

Murray, Krysta. Communication World Bulletin (2004). Articles>Collaboration>Teleconferencing>Videoconferencing

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