A directory of resources inthe field of technical communication.

Service Learning

18 found.

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1.
#22210

Bridges Across Many Borders: The Eastern Michigan University Write-Link Project  (link broken)

In recent years, our field has been seeking ways to build bridges and to partner with technical communication programs in community colleges, practitioners in industry, and our colleagues in other areas of writing. Many in our field have also been incorporating community service into their pedagogy. Another focus has been to reach out to high schools in order to connect with students who represent the future of the profession. We all recognize the benefits to be gained from such partnerships and projects.

Blakeslee, Ann M. and Jay Steichmann. CPTSC Proceedings (2003). Articles>Education>Service Learning

2.
#23614

Bringing Real-World Projects Into the College Classroom  (link broken)   (PDF)

This presentation discusses the logistics and benefits of building partnerships between universities and business by incorporating real-world projects into the student preparation. Such a collaboration enables students to learn valuable lessons about how to balance the needs of diverse audiences (developers, business managers, etc.), adapt to business constraints, and work as part of a team. Businesses benefit by having projects completed that may have otherwise not been completed because of a lack of resources.

Cooke, Lynne and Sean D. Williams. STC Proceedings (2003). Articles>Education>Service Learning

3.
#20097

Community College Faculty Providing Industry Training as a Way to Gain Workplace Experience   (PDF)

For college faculty members who have little or no workplace experience, providing industry training offers an opportunity for them to gain valuable, first-hand knowledge of workplace realities without the usual complications of corporate/business politics. It requires less commitment than traditional workplace experience, like consulting or short-term work in business/industry, because industry training courses are traditionally shortterm and narrowly defined. Also, they do not have to market themselves or manage financial and legal issues; these are usually left to a coordinator. It requires less preparation because they can teach courses which they have already taught in the college classroom.

Heilman, Christine W. STC Proceedings (1995). Articles>Education>Service Learning

4.
#36861

Constructive Interference: Wikis And Service Learning In The Technical Communication Classroom   (peer-reviewed)   (members only)

Four service-learning projects were conducted in technical communication courses using wikis. Results confirm previous findings that wikis improve collaboration, help develop student expertise, and enact a “writing with the community” service-learning paradigm. However, wikis did not decenter the writing classroom as predicted by previous work. Instructors using wikis to scaffold client projects should calibrate standards for evaluation with students and client, and they may need to encourage clients to stay active on the wiki.

Walsh, Lynda. Technical Communication Quarterly (2010). Articles>Education>Service Learning>Wikis

5.
#20080

Crossing Disciplinary Borders   (PDF)

In a collaborative project that bridged professional cultures, 40 students from technical communication and computer science collaborated on a software development project. They worked in small groups developing subparts of a complex word processor. Questionnaires and project logs revealed that participants found the project generally appropriate and beneficial, but the cross-disciplinary collaboration was neither valued twr successful.

Allen, Nancy J. STC Proceedings (1997). Articles>Education>Service Learning

6.
#26249

Facilitating Reflection: A Manual for Leaders and Educators

'Reflection' is a vital component of service-learning. This manual was designed for educators and leaders of service groups who have an interest and a commitment to provide reflection opportunities for students and community partners alike. College professors, K-12 teachers, community organization leaders, and leaders of service organizations have all found, 'Facilitating Reflection: A Manual for Leaders and Educators,' a useful supplement to their work.

Reed, Julie and Christopher Koliba. University of Vermont (2005). Books>Education>Service Learning

7.
#13856

Integrating Service Learning and Technical Communication: Benefits and Challenges  (link broken)   (PDF)   (members only)

Our ethnographic study of a service-learning class revealed some students benefited in developing civic values, improving academic learning, and accepting responsibility for their own education. Other students struggled to see the connection between technical communication and service learning, felt frustrated with nonacademic writing, and experienced team conflict. We must redefine both technical communication and service learning, help students make the transition to the workplace, and educate community organizations about the role of technical communicators.

Matthews, Catherine and Beverly B. Zimmerman. Technical Communication Quarterly (1999). Articles>Education>Service Learning

8.
#33563

A Laboratory in Citizenship: Service Learning in the Technical Communication Classroom   (peer-reviewed)   (members only)

This article presents an argument for and offers illustrations of service learning in technical communication courses and curricula. Alongside traditional internships that prepare students as future employees, service learning provides students with an education in engaged citizenship. This article reviews service-learning literature, discussing specifically the advantages of projects to students, faculty, and the community. The authors also describe three projects in which instructors and students integrated service learning and technical communication in innovative ways.

Sapp, David Alan and Robbin D. Crabtree. Technical Communication Quarterly (2002). Articles>TC>Service Learning>Education

9.
#13894

Making the Connection: Desktop Publishing, Professional Writing, and Pro Bono Publico   (PDF)   (peer-reviewed)   (members only)

Designing desktop publishing courses around a model of service familiar in the U.S.--the pro bono publico tradition of professional gratis service--would broaden students’ professional horizons in addition to meeting growing demands for service learning. Such courses would mate volunteerism with the democratic spirit of desktop publishing, a technological platform that provides a means for unrepresented voices to be heard and read. One community project is outlined.

Hafer, Gary R. Technical Communication Quarterly (1999). Articles>Education>Service Learning>Volunteering

10.
#21817

Managing the Growth of Client-Based Projects or Service Learning: Towards a Model for a Sustainable Program  (link broken)   (PDF)

Service learning and client-based projects more generally are widely recognized as effective methods of engaging technical communication students in the complexities of workplace writing. But administrators of large technical communication programs often face an uphill battle when attempting tointegrate these projects into the curriculum.

Smith Taylor, Summer. CPTSC Proceedings (2001). Articles>Education>Service Learning

11.
#24599

Messages from Josefa: Service Learning in Mexico   (PDF)   (peer-reviewed)

The article discusses service learning in a women's natural health clinic in Josefa Dominguez, Mexico. The author also discusses how students in writing classes can learn from community service and learning.

Clark, Gloria. LLAD (2000). Academic>Education>Service Learning>International

12.
#22179

Placing Technical Communication at the Border of Service-Learning, Democratic Citizenship. and Corporate Interest   (peer-reviewed)

What happens when we adapt the paradigm of service learning, which traditionally serves the underprivileged or nonprofits, to for-profit clients?

Williams, Sean D. and Renee Love. CPTSC Proceedings (2003). Articles>Education>Service Learning

13.
#37435

The Practice of Usability: Teaching User Engagement Through Service-Learning   (peer-reviewed)   (members only)

Pedagogical and scholarly discussions of the process of usability tend to focus more on methods than on practices, or specific, tactical performances of and adjustments to these methods. Yet such practices shape students' learning and determine the success of their usability efforts. A teacher research study tracking students' understanding and enactment of usability and user-centered design over the course of a service-learning project illustrates the importance of practice-level struggles—and the thoughtful preparation for and facilitation of these struggles—to the development of students' flexible intelligence (metis) and rhetorical translation skills.

Scott, J. Blake. Technical Communication Quarterly (2010). Articles>Education>Service Learning>Usability

14.
#35085

Service Design Across Multiple Channels: Breaking Down Silos or Joining Up?

In today's highly competitive environment, it's important to think about how a product or service is conceived and designed across multiple touchpoints. In this article we introduce the concept of service design and explain why it's important.

Ismail, Ismail. Webcredible (2009). Articles>Web Design>Service Learning

15.
#29044

Service Learning in the Introductory Technical Writing Class: A Perfect Match?   (peer-reviewed)   (members only)

Teachers at all levels of college instruction use service learning, a popular pedagogical tool since the mid-eighties, to teach students both social consciousness and pragmatic, real-world writing skills. This article explores the concept of service learning as rhetorical action in the field of technical communication in general, and the question of whether service learning is appropriate in beginning level technical writing courses. Using my experience through two years of service learning instruction in community college classes, I respond to the charge that students in lower-division courses may lack the maturity to successfully enact service learning assignments. I also analyze the appropriateness of the community college as a catalyst for community-based writing projects.

Stone, Elisa. Journal of Technical Writing and Communication (2000). Articles>Education>Service Learning>Technical Writing

16.
#19860

Teaching Civic Responsibility Through Service Learning  (link broken)   (PDF)

Service-learning pedagogy can help develop both writing skills and civic responsibility by involving students in writing projects for nonprofit organizations. This linking of the classroom and the world beyond merges theory and practice, allowing students to serve their community while applying and testing the effectiveness of their classroom learning. Most important, service learning makes students aware of the power of writing on the job and of their own ability to make a difference when they use their skills for the benefit of a cause greater than themselves.

Sutliff, Kristene. STC Proceedings (2000). Articles>Education>Service Learning

17.
#37000

A Techné for Citizens: Service-Learning, Conversation, and Community   (PDF)   (peer-reviewed)

I am writing about change and the ability to think “magically” to deal with stressful, difficult, and unexpected issues. As I look back on my ten years at Virginia Tech as a program builder/administrator, I am convinced that such an ability is necessary for almost all program builders in our field. In 1998, I arrived at Virginia Tech, a newly “minted” PhD, who faced a difficult task on top of the standard “research/publish, teach, and serve”: I was asked to build a professional writing program in a traditional department of English; revise two service courses in business and technical writing, one of which was under tremendous pressure due to some unusual (erratic) teaching; and lay the foundation for future graduate study. Much like me, most recent PhD graduates who take administrative positions in our field come from programs that understand and value technical and professional writing. And many, if not most, get hired by English departments that may not value and probably do not understand it. They, like Didion and me, discover that life changes fast, and responding and adapting to that change requires something akin to “magical thinking.”

Dubinsky, James. WAC Clearinghouse (2009). Academic>Education>Service Learning>Community

18.
#24296

Technical Communication and Service Learning: Goals and Guidelines  (link broken)   (PDF)

Service-learning pedagogy can help develop both writing skills and civic responsibility by involving students in writing projects for nonprofit organizations. Course policy statements should include provisions to encourage responsible student participation, and students should submit regular progress reports so the instructor can make sure clients are served satisfactorily. This linking of the classroom and the world beyond merges theory and practice, allowing students to serve their community while applying and testing the effectiveness of their classroom learning.

Sutliff, Kristene and Leigh Henson. STC Proceedings (1998). Articles>Education>Service Learning

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