categoryallspace2-Rhetoric http://tc.eserver.org/dir/Rhetoric A directory of resources about rhetoric in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Rhetoric http://tc.eserver.org/31782.html http://tc.eserver.org/31782.html Kaplan's framework of contrastive rhetoric has been widely accepted in the field of cross-cultural technical communication. However, in the last four decades, contextual factors such as economic globalization trend and the advances of communication technologies are changing our ways of interacting with others. As a result our understanding of culture and cultural differences need to be adjusted. In this research, I start by recommending a workable definition of culture in the present context—culture as a process, which establishes a foundation for cross-cultural rhetorical research in the new era when communication across cultures transcends national boundaries. Based on the critical perspective of culture, I continue to point out the limitations of contrastive rhetoric and argue that contrastive rhetoric's view of culture and its research purpose and methodology need to be modified to overcome its constraints and better meet the needs of the present social context. http://tc.eserver.org/31784.html http://tc.eserver.org/31784.html This article describes a study that examined the tables and figures in articles from a basic research journal, The Journal of Cell Biology, and compared them to tables and figures from an applied medical journal, The New England Journal of Medicine. Comparison of graphics between the two journals shows sharp differences in terms of range of graphics types, visual consistency within and between articles, or use of color. As the articles take into account what is needed by different audiences, the graphics help to build the credibility of the journal. The study also addresses the question of how scientific visuals contribute to the persuasiveness of a writer, looking at how the graphics within an article affect the credibility or ethos of the writer. http://tc.eserver.org/31773.html http://tc.eserver.org/31773.html Give yourself a hand. Your presentation starts with your handshake. Make it firm, business-like, and brief. Your hand should be thumb up with fingers straight. The interviewer isn’t going to kiss your hand or lead you into a waltz. http://tc.eserver.org/31700.html http://tc.eserver.org/31700.html Despite the advent of computer-centered ways of creating and accessing scientific knowledge, the format of the scientific research article has remained basically unchanged. We have developed a model of a more appropriate form for research publications to structure scientific articles, based on a rhetorical structure which is ubiquitous in (natural) science papers. The model has three components: defining rhetorical elements inside the documents, the identification of the argumentational relationships between these elements; and the connection of data elements and entities to external sources. http://tc.eserver.org/31683.html http://tc.eserver.org/31683.html The authors propose an alternative to the postmodern way of viewing metaphor primarily as an instrumental and functional rhetorical tool designed to influence members of an organization through ideological appeals, a view that depicts rhetoric as merely subjective and manipulable. Our alternative draws from the "aesthetic side of organizational life" and argues that communication exceeds the theoretical reach of the postmodern perspective, which requires a new conceptualization of metaphor as epistemic and capable of signaling meaning that is inseparable from its unique and discrete form. http://tc.eserver.org/31678.html http://tc.eserver.org/31678.html An illustrated to Jean-luc Doumont's theory of high-context and low-context cultures and the contrast between their visual rhetorics. http://tc.eserver.org/31672.html http://tc.eserver.org/31672.html More importantly, most lists of ten principles of clear writing are not really principles at all, but rather tips and technique. Understanding why you are doing something, i.e., the benefit you will gain, helps ensure that you will actually do it and do it consistently. Too often, when we are told only what to do, we follow the instruction half-heartedly, inconsistently, or not at all. http://tc.eserver.org/31651.html http://tc.eserver.org/31651.html Criticisms that Tufte and others have leveled against PowerPoint are not insurmountable defects of the programs themselves. These defects are generally due to an orientation, shared by program designers and users alike, and toward images rather than diagrams, toward perceptual decoration and object indication rather than toward visually mediated, iconic representations of verbal information. Using Peirce's theories of visual rhetoric, we show that improvements in visual communication generally - and PowerPoint slides in particular - depend on shifting our orientation away from image-driven thinking and toward diagrammatic modes of presentation. http://tc.eserver.org/31611.html http://tc.eserver.org/31611.html One of the central causes of poor writing is a lack of a thorough understanding of the audience. What are the problems that readers have to solve, and how can we help them? Too many writers believe that people will understand what they have written just because the writers themselves understand it. Good writing always begins with a study of the readers' reading skills, their actual physical situation, the problems they face, the motivation they need, and the actions they need to take. http://tc.eserver.org/31610.html http://tc.eserver.org/31610.html If thought corrupts language, language can also corrupt thought. A bad usage can spread by tradition and imitation, even among people who should and do know better. http://tc.eserver.org/31605.html http://tc.eserver.org/31605.html Elements of persuasion are important to creating winning content. To help safeguard content from becoming manipulation, we need to understand its distinction from persuasion. As a step toward that understanding, this article: provides basic definitions of persuasion and manipulation; explores the key differences between them; and describes some consequences for UX content. http://tc.eserver.org/31565.html http://tc.eserver.org/31565.html "You have two options when you walk into a room," says public speaking expert Richard Levick about the art of giving speeches. Most entrepreneurs find speech making to be either terrifying or a waste of time. Too many CEOs see dealing with the media or making presentations as an interruption, but it's as essential to doing business as customers. If you can't deliver energetic and commanding speeches, or polished and articulate interviews, then you're short-circuiting your company's future. It's time to do something about it. http://tc.eserver.org/31567.html http://tc.eserver.org/31567.html Virtually every employee in an organization performs a discrete set of tasks. Only the leader sees the big picture -- unless the leader does a good job of conveying that big picture to his workforce. Of course, there's more to leadership than getting people to buy into your vision. http://tc.eserver.org/31530.html http://tc.eserver.org/31530.html Effective communication requires understanding the target population and how it operates. That need to understand runs the gamut: sometimes it's simply information gathering, other times it's copy testing, or it may mean monitoring the effectiveness of a campaign. But before you start any campaign, you need to know your audience. http://tc.eserver.org/31509.html http://tc.eserver.org/31509.html When surfing the web these days, you often come across web sites that suffer from stagnation—they look old, obsolete or appear to have been designed by an amateur. Your web site needs continuous improvement to capture and engage your visitor’s attention. If not, he or she can easily click away to your competitor’s site. Here are twelve steps to help prevent stagnation. http://tc.eserver.org/31486.html http://tc.eserver.org/31486.html Jean-Paul Sartre said, “We understand everything in human life through stories.” I believe that is true. We comprehend better when a message is related in story form, and we also feel a stronger rapport with the person telling the story. Why not use these memorable stories in your internal communications? When you cram too much information into a communication, training session or presentation, you’re doing a data dump on your listener. Nothing sticks. Yet, if you’ve ever had a supervisor tell a story to illustrate a point, you learned the lesson and probably enjoyed the learning process, too. http://tc.eserver.org/31481.html http://tc.eserver.org/31481.html Once upon a time, a former CBS newsman devised a new strategy for telling a company's story: classic storytelling. Robbie Vorhaus founded his own public relations firm based on this principle. He shares the story of how it works in this interview with About Public Relations. http://tc.eserver.org/31448.html http://tc.eserver.org/31448.html A speech generally needs personal language because it is delivered by a live human being whose words should not sound, as Wabash College Professor William Norwood Brigance put it, "like an essay standing on its hind legs." http://tc.eserver.org/31431.html http://tc.eserver.org/31431.html Professional communicators and attorneys have long stood side by side as both fought to win in court—one in the court of law, the other in the court of public opinion. These two sometimes wary compatriots, however, are now beginning to partner more frequently to garner the best results for the executive suite. http://tc.eserver.org/31395.html http://tc.eserver.org/31395.html Some say it's a revolution that will change radio broadcasting and people's listening habits forever. Others say it's a fad that's of limited appeal or use to anyone but geeks and enthusiasts. Whatever anyone says, something that has rocketed out of nowhere and gotten big companies and radio stations alike interested (and after only eight months) must be worth investigating. That "something" is called podcasting. http://tc.eserver.org/31380.html http://tc.eserver.org/31380.html Liberal historians tend to seek the disciplining of English in terms of the English department, as in Graff's account of people talking past each other while all finding shelter under the umbrella of a "humanist myth." While both these stories are useful (and in many ways, complementary), I want to examine disciplining of English into composition and literature by looking in relations English had with other disciplines, both within the new university, in that most defining feature of it, he specialization of disciplinary activity, and, indirectly, beyond the new university, in various social practices with English and its neighboring those disciplines interacted. Composition, I will argue, mediated those interactions in such a way that English was quite successful in its professionalization, but because composition was marginalized in crucial ways, its success was very limited. http://tc.eserver.org/31362.html http://tc.eserver.org/31362.html In a continuation of his January column, Hart sheds some light on page layout and design—and gives color to a seemingly “black-and-white” concept. http://tc.eserver.org/31284.html http://tc.eserver.org/31284.html Words, words, words. It seems as if we're being asked to write something every minute for every need and occasion. Your boss wants a report; your colleagues need a memo explaining a procedure; your clients send e-mails that need to be considered and answered; your company's products or services should be described in a descriptive white paper, and on and on. How can you deal with all that? Are there any general writing rules that apply to business writing of all sorts? http://tc.eserver.org/31251.html http://tc.eserver.org/31251.html Internal communication isn't generally seen as a direct, short-term contributor to the bottom line, and therefore it is not considered "hot." More to the point though, people's understanding of what communication is and how it can work is extremely varied and often plain wrong. It seems that what makes internal communication "hot" is still mainly understood only in professional communication circles. http://tc.eserver.org/31232.html http://tc.eserver.org/31232.html It sees you when you’re sleeping. It knows if you’re awake. 'It' is the world, and it knows if your company has been naughty or nice. The digital revolution has put a photographic device, be it a camera or camera-phone, in the hands of virtually everybody everywhere—so you can be sure someone besides Santa is constantly watching your company’s behavior. For that and other good reasons, corporate photography is looking very green this season. http://tc.eserver.org/31241.html http://tc.eserver.org/31241.html Anyone can relate the facts of an event, just like anyone can hold a camera up to a scene and document it. But bare facts and badly composed images make for poor communication. It takes skill and talent to write a good story, one that will inform and entertain. The same is true for photography. Images have always been storytellers. A good image can relay large amounts of data in a format that is pleasing and quickly absorbed by the viewer. That makes photos potentially more influential than a massive amount of words. http://tc.eserver.org/31220.html http://tc.eserver.org/31220.html Corporate photography was once the realm of adults only. Just a few years ago, it was surprising to see a picture of anybody under 40 years old in an annual report or capabilities brochure, much less someone under the age of 12. But nowadays, photos of children are showing up more and more often in all kinds of corporate publications, and as you might suspect, photographing children requires a totally different approach than shooting the CEO. http://tc.eserver.org/31235.html http://tc.eserver.org/31235.html As business communicators, our goal is typically to influence opinion or change behavior in order to achieve business objectives. To accomplish this, we must get people to interact with our message. A page of 12-point Times New Roman text is seldom compelling, so what you are left with to persuade people to read your publication is graphic design. http://tc.eserver.org/31102.html http://tc.eserver.org/31102.html It is now possible to replicate Google Maps' functionality with open source software and produce high-quality mapping applications tailored to your design goals. Paul Smith shows how. http://tc.eserver.org/31062.html http://tc.eserver.org/31062.html It is the job of the information architect to discern the internal structure of content and than give it external form to support users in constructing meaning, in relating the content to their own knowledge, needs, and purposes, and thus making sense of the content. http://tc.eserver.org/31012.html http://tc.eserver.org/31012.html Corporate annual reports typically include a narrative section and a financial section. The narrative section is not scrutinized by auditors as the financial section is, yet many readers rely heavily on its graphs to estimate the firm's financial situation. However, the graphs often misrepresent the financial data. To better understand annual report graphs' important role, this article examines more than 25 years of literature related to these four areas: (a) the ways financial graphs are prepared, used, and misinterpreted; (b) differences by country; (c) regulatory influences for accountants; and (d) the parts formatting and media selection decisions play in communication interpretation and persuasion. Across the literature, the author notes consensus that annual report graphs are widely used in many countries and that there is rampant disregard for the guidelines for their accurate, non-misleading presentation. The article concludes with seven proposed directions for future research. http://tc.eserver.org/31023.html http://tc.eserver.org/31023.html This article discusses the development of a unified social theory of genre learning based on the integration of rhetorical genre studies, activity theory, and the situated learning perspective. The article proposes that these three theoretical perspectives are compatible and complementary, and it illustrates applications of a unified framework to a study of genre learning by novice engineers. The author draws examples from a longitudinal qualitative study of a group of novice engineers who developed their professional genre knowledge through both academic and workplace experiences. These examples illustrate the effectiveness of the proposed framework for the study of professional genre learning. http://tc.eserver.org/31021.html http://tc.eserver.org/31021.html This article investigates the introductions of 40 professional speeches from a rhetorical perspective to address the problems audiences seem to have with presentations about engineering. The authors use an exordial model that they derived from classical manuals on rhetoric. This model enumerates and groups rhetorical exordial techniques into 3 main functions: attentum, benevolum, and docilem . The study shows that rhetorically complete introductions are rare. Most of the speakers seemed to prefer a content-oriented, direct approach (docilem) in their introductions and seldom used techniques to garner the audience's attention (attentum) or sympathy (benevolum). The article concludes with an evaluation of the exordial model and a discussion of the study's pedagogical implications. http://tc.eserver.org/30876.html http://tc.eserver.org/30876.html This page includes a list of grant planning questions and a list of basic proposal elements that I use when I offer grant-writing workshops. http://tc.eserver.org/30857.html http://tc.eserver.org/30857.html Taking photographs seems no longer primarily an act of memory intended to safeguard a family's pictorial heritage, but is increasingly becoming a tool for an individual's identity formation and communication. Digital cameras, cameraphones, photoblogs and other multipurpose devices are used to promote the use of images as the preferred idiom of a new generation of users. The aim of this article is to explore how technical changes (digitization) combined with growing insights in cognitive science and socio-cultural transformations have affected personal photography. The increased manipulation of photographic images may suit the individual's need for continuous self-remodelling and instant communication and bonding. However, that same manipulability may also lessen our grip on our images' future repurposing and reframing. Memory is not eradicated from digital multipurpose tools. Instead, the function of memory reappears in the networked, distributed nature of digital photographs, as most images are sent over the internet and stored in virtual space. http://tc.eserver.org/30859.html http://tc.eserver.org/30859.html This article argues that, with respect to the copyright protection of works of visual art, the general uneasiness that has always pervaded the relationship between copyright law and concepts of creativity produces three anomalous results. One of these is that copyright lacks much in the way of a central concept of 'visual art' and, to the extent that it embraces any concept of the 'visual', it is rooted in the rhetorical discourse of the Renaissance. This means that copyright is poorly equipped to deal with modern developments in the visual arts. Secondly, the pervasive effect of rhetorical discourse appears to have made it particularly difficult for copyright law to strike a meaningful balance between protecting creativity and permitting its use in further creative works. Thirdly, just when rhetorical discourse might have been useful in identifying the significance and materiality of the unique one-off work of visual art, copyright law chooses to ignore its implications. http://tc.eserver.org/30858.html http://tc.eserver.org/30858.html his article describes the (re-)design of newspapers and magazines as a process of cultural change which goes beyond designing a publication's layout, typography and use of colour, and includes designing the processes and structures of its production. http://tc.eserver.org/30850.html http://tc.eserver.org/30850.html Charts and graphs are ubiquitous in business documents, and most students in my business communication courses are well aware that they need to be able to create many different types of data representation. Most of them have had a great deal of experience working with spreadsheet applications, and they know how to manipulate data and present it in the various forms permitted by their software. http://tc.eserver.org/30845.html http://tc.eserver.org/30845.html Teaching students to write persuasive messages is a critical feature of any undergraduate business communications course. For the persuasive writing module in my course, students write a persuasive message on the basis of the four-part indirect pattern often used for sales or fund-raising messages. The course text I use identifies these four components by their rhetorical functions: gain attention, build interest, reduce resistance, and motivate action. http://tc.eserver.org/30815.html http://tc.eserver.org/30815.html How do you go about writing technical manuals for software without going insane? Here are some guidelines you can follow to maintain your sanity when writing software documentation. http://tc.eserver.org/30809.html http://tc.eserver.org/30809.html I know that a lot of people never read instruction manuals or online help. But you know what? Some people do. http://tc.eserver.org/30797.html http://tc.eserver.org/30797.html The techne I envision for digital production deliberately makes things more difficult for designer users, whether they are teachers or students. This is a hard sell, particularly to teachers who feel intimidated enough by technology of the consumer ease variety. But we should remember that rhetoric, unless it takes the form of a Mad-Lib, is not easy. A techne of digital production is an effort to remove the disproportionality between effort and consequences: only when we earn the knowledge of production from a designer user standpoint can we more fully take responsibility for what we do with it. Digital writers must do the hard work of fashioning their content into a sound structure, developing unique presentational designs, and considering audience interaction with their finished works. http://tc.eserver.org/30750.html http://tc.eserver.org/30750.html Lore is an e-journal for adjuncts and graduate students who teach writing at colleges and universities. This journal is designed to provide a forum for sharing knowledge, building communities, and voicing concerns about what happens in the classroom. http://tc.eserver.org/30751.html http://tc.eserver.org/30751.html A collection of online resources affiliated with Bedford/St. Martin's writing and rhetoric textbooks. http://tc.eserver.org/30734.html http://tc.eserver.org/30734.html Find the one thing you want people to remember as you write a posting for a Web page, a subject line for an e-mail or a headline for a newsletter. http://tc.eserver.org/30687.html http://tc.eserver.org/30687.html Arguments manifest in scientific visuals through graphic representation, content placement, and overall document structure. These arguments, designed to influence public perception, change over time in relation to sociopolitical climate. Analysis of a series of documents constructed deliberately to influence perception can help to determine patterns of argumentation and perceived exigencies. In this article, four self-guided tour brochures produced for distribution to visitors to the Glen Canyon Dam in 1977, 1984, 1990, and 1993 are analyzed in order to identify rhetorical strategies designed to influence public perceptions of the dam site, and examine how public perception of the dam, and related argumentation, is structured by sociopolitical climate. http://tc.eserver.org/30706.html http://tc.eserver.org/30706.html This is a clever, witty, and engaging--if at times frustrating--book. The central thesis is that in our information age, made possible by digital technology, the scarce commodity to be allocated (and thus a matter of economics) is not 'stuff,' broadly defined as what you can kick or the information based on such stuff (also, stuff). We're drowning in stuff. Instead, it's attention that's scarce, and allocating attention is a matter of style, of rhetoric. http://tc.eserver.org/30688.html http://tc.eserver.org/30688.html This study investigates the link between the linguistic principles of implicature and pragmatics and software documentation. When implicatures are created in conversation or text, the listener or reader is required to fill in missing information not overtly stated. This information is usually filled in on the basis of previous knowledge or context. Pragmatics, the study of language use in context, is concerned with the situational aspects of language use that, among other things, directly affect implicatures required of the reader. I investigate how two manuals for the same software product can be analyzed on the basis of implicature and pragmatics. One is an original copy of the documentation that came with the product, the other an after-market manual. Results show that the aftermarket manual requires far fewer implicatures of the reader and does a better job of providing pragmatically helpful information for the user. http://tc.eserver.org/30690.html http://tc.eserver.org/30690.html Throughout the book, Kolln works to build the readers' confidence and encourage them to think of grammar as a tool. Rhetorical Grammar is a textbook for undergraduate students, and Kolln keeps this target audience in mind by making the 322- page book user-friendly. http://tc.eserver.org/30700.html http://tc.eserver.org/30700.html Given Alan G. Gross's substantial contributions to the rhetoric of science, most recently with Joseph E. Harmon and Michael Reidy (2002) in Communicating Science, I looked forward to reading Gross's latest work, Starring the Text: The Place of Rhetoric in Science Studies--until I read the preface. In the preface, Gross notes that Starring the Text is not a new con- tribution but a 'major refiguring' (p. ix) of his earlier work The Rhetoric of Science (1990). Like most readers, I am decidedly less enthusiastic about reading a revision of an older contribution than I am about reading a new contribution. http://tc.eserver.org/30728.html http://tc.eserver.org/30728.html The inferences individuals make about others' goals is an integral, but neglected, aspect of empirical and theoretical work on social interaction. An original theoretical framework is proposed to account for interindividual agreement and certainty of goal inferences. Two experiments applied the framework to explain how contextual ambiguity and tactical functionality affected agreement and certainty. Results generally support hypotheses regarding agreement, such that goal inferences converged (i.e., interobserver agreement increased) as the context and tactic became more compatible, yet results largely do not support hypotheses for inference certainty, as the only significant effect that emerged was that certainty was higher in unambiguous than ambiguous contexts. A reconsideration of the theoretical framework on goal detection is discussed and implications are advanced. http://tc.eserver.org/30722.html http://tc.eserver.org/30722.html To be effective, writers must understand what knowledge they share with the audience and what they do not. Achieving this understanding is made difficult by the knowledge effect--a tendency of individuals to assume that their own knowledge is shared by others. Understanding the knowledge effect and methods for reducing it is potentially useful for understanding and teaching writing. In Study 1, we explored the impact of an individual's knowledge of technical terms on that person's ability to estimate other people's understanding of those terms. We assessed how individuals' familiarity with technical terms influenced their predictions that college freshmen and college graduates would understand those terms. Results indicate that familiarity with the meaning of technical terms leads to substantial overestimation of others' knowledge. In Study 2, we evaluated an online tutor designed to improve writers' predictions of other's word knowledge by providing them with feedback on the accuracy of their judgments. http://tc.eserver.org/30611.html http://tc.eserver.org/30611.html The very best of today’s public relations photography devises visual statements by carefully blending composition and lighting. Dramatic use of color has emerged as a strong graphic element over the past decade. Today’s inexpensive scanners and related image manipulation software provide new capabilities to manipulate B/W and color photos. http://tc.eserver.org/30614.html http://tc.eserver.org/30614.html Effective visual design enhances the overall success of a manual as much as, if not more than, the other factors that go into its makeup. The presentation shows how we redesigned a 2-volume manual into a 6-volume manual and otherwise maximized the visual impact of the manual. The many examples of improved visual presentations show how important effective visual design is to the overall impact of the manual. While we also changed stylistic and organizational elements of the manual, we found the impact of the changes in the visual elements most powerful. http://tc.eserver.org/30620.html http://tc.eserver.org/30620.html How can writers enhance their visual literacy in order to create effective online documentation? By partnering multimedia production expertise with technical writing expertise, DVS Communications and Bell-Northern Research (BNR) have co-developed an introductory course 'Words into Pictures' that stimulates visual thinking capabilities. This paper describes the main components of the course and illustrates its contribution to the success of BNR's online information system CADHELP. http://tc.eserver.org/30596.html http://tc.eserver.org/30596.html Writers of technical information need to be aware of their rhetorical stance and think of themselves as narrators, as people telling other people about something or how to do something or what they propose to do. Too often writers of technical information write in passive voice and third-person narrative perspective, disguising or blurring their involvement in the activities they describe and often blurring and dulling the information as well. Writing in active voice and, when appropriate, the first person, enlivens information, removing it from the realm of the stuffy and stale. http://tc.eserver.org/30600.html http://tc.eserver.org/30600.html During this workshop, To Be or Not To Be, the workshop presenters demonstrate how getting rid of the verb 'to be' increases accuracy, clarity and effectiveness in verbal communication. E-Prime originated in the field of general semantics; it consists of the English language, but excludes all forms of the verb 'to be.' Practitioners in the field of general semantics have developed a number of techniques that promote clear understanding of communication in the world around us. The workshop presenters strive to create an environment for participants to learn the philosophical background and practical application of the English language subset known as E-Prime. http://tc.eserver.org/30601.html http://tc.eserver.org/30601.html The techniques of film language areas important to video and multimedia presentations as the techniques of written language are to technical documentation. Film language consists of such components as shot content, frame composition, camera movement, color (or shade), lighting, and film transitions. Film transitions are the way in which shots and sequences are connected and carry specific semantic weight for the viewer. However for many technical video-makers, the meanings of film transitions are overlooked in favor of flashy presentations or are abused to cover a problem. In developing videos for training or informational purposes, we should respect and understand the significance of film transitions and other aspects of film language. http://tc.eserver.org/30732.html http://tc.eserver.org/30732.html This presentation looks to the past to explain the present lack of attention given to memory and to imagine a possible future for the canon in contemporary rhetoric with the inclusion of the study of material rhetorics, or a comprehensive inquiry of situated things produced in cultural contexts that investigates both the material dimension in rhetoric and rhetorical dimension in the material. To this end, this essay summarizes noted reasons for memoria's limited study in contemporary rhetoric; revisits classic rhetoric's memoria and mines it for features worth recuperating for contemporary study; introduces material rhetoric and its potential to recuperate memoria in light of these features; and calls for further discussion of material rhetoric, the canon of memory, and the place of both in the study of rhetoric. http://tc.eserver.org/30730.html http://tc.eserver.org/30730.html A study of how three historical rhetorical concepts (kairos, memoria, and mestiza consciousness) are relevant to professional communication practices today, and productive historical concepts for contemporary practitioners. http://tc.eserver.org/30565.html http://tc.eserver.org/30565.html The need for timely and relevant computer documentation is a constant challenge. Sometimes there is a need to redesign such documentation to make it more useful. Rhetorical analysis is a useful aid for technical communicators in redesigning such documentation. Using Kenneth Burke’s notion of terministic screens, a quick reference aid for the users of a machine-aided translation system is examined from the perspective of graphic communication. Although rhetorical analysis cannot replace accepted principles of good design, it allows the technical communicator to examine design decisions from another perspective, giving one a very different set of questions to consider and some principles of explanation to justify design decisions. http://tc.eserver.org/30535.html http://tc.eserver.org/30535.html Technical communicators are skilled rhetoricians whose persuasive documents include letters, reports, and proposals, and with these documents, technical communicators persuade their audience to accept their ideas. Persuasion is the method of supplying new information about a subject to change people’s attitude about that subject. According to the Information-Integration Theory people form their initial attitude about a subject when they first learn about it. As people receive new information about that subject, they adjust their attitude in relation to the new information. http://tc.eserver.org/30488.html http://tc.eserver.org/30488.html This presentation examines ineffective technical graphics with problems in simplicity, orientation, and scale. It identifies principles of effective graphic communication that could prevent such problems, and clarifies objectives and techniques in designing editing and preparing technical graphics for printed documents and briefing materials. Graphics principles illustrated by transparencies include avoiding clutter, orienting properly, controlling scales, checking the content, and avoiding extraneous graphics. message, and that the table title or figure caption focuses clearly on the subject of the graphic. http://tc.eserver.org/30514.html http://tc.eserver.org/30514.html This paper takes a look at what is being said in various disciplines (technical writing, journalism, education, psychology, user interface design, and visual arts) in an attempt to answer the question 'What is visual literacy?' A corollory is 'How will I know when I have achieved it?' A working definition of visual literacy has many implications for how we train technical writers in order to meet the professional challenges of the future. http://tc.eserver.org/30413.html http://tc.eserver.org/30413.html The Doublethink and Newspeak of Orwell's 1984 have counterparts in the Doublespeak that can be identified in many contemporary public documents. As technical editors, we may be confronted with documents that use Doublespeak to misdirect or deceive the reader. What is our role in dealing with such documents? http://tc.eserver.org/30426.html http://tc.eserver.org/30426.html Good design, like good writing or editing, cart make or break a technical publication. Even if you know little about design us a discipline, as a technical communicator you employ it in every publication you produce. If technical communicstion is indeed the art that bridges the gap between people and technology, then understanding the function of design us an inherent element of communication is paramount. Design seeks 10 translate perceptions, goals, and desires through the manipulation of images and language. Design inspires understanding, is both an art and a science, and is good business. Design matters! The purpose of our presentation is to explore the relationship between design until technical communication and heighten the level of consciousness of the function of design. http://tc.eserver.org/30385.html http://tc.eserver.org/30385.html A person usually expects another person to behave according to accepted norms, but how does a person respond to a message that violates his/her expectations? One theory dealing with violations of expectations is Burgeon and Hale's (1) nonverbal expectancy-violations theory. This theory posits that, under certain circumstances, violations of social norms and expectations may be an effective strategy for communicators to achieve the intended communication purpose. Although the expectancy-violations theory focuses on expectations for nonverbal behavior, such as gaze and conversational distance (2), I believe that this theory can also apply to expectations for humancomputer interaction. http://tc.eserver.org/30386.html http://tc.eserver.org/30386.html Elaboration Likelihood Model (ELM) can help proposal writers identify effective document design techniques and parts of arguments that are critical to persuasion. In addition, ELM has implications for other types of technical communication, including recommendation or feasibility reports. While one would anticipate that decision-makers would be willing and able to evaluate critically all arguments presented in a recommendation report, ELM explains why this is rarely so. Therefore, technical communicators can profit by understanding and using the two routes to persuasion or attitude shift, the central and peripheral routes, explained by ELM. http://tc.eserver.org/30397.html http://tc.eserver.org/30397.html Multimedia can sometimes convey meaning in ways that text and graphics alone cannot. This paper offers two principles for understanding how multimedia can clarify abstract concepts. The first principle is that multimedia is excellent for conveying any kind of change, such as change in quantity, size, shape, or relationship. The second principle is that multimedia can help present complex concepts by providing information in both the visual and auditory modes simultaneously. These principles can guide technical communicators in evaluating whether multimedia is a cost-effective way to present their information. http://tc.eserver.org/30383.html http://tc.eserver.org/30383.html A reader's overall comprehension is best when text is appropriately combined with graphics in a document. This introductory workshop on visual communications explores different leaning styles and information mediums and examines how a communicator can best combine words with graphics to increase reader interest and comprehension. The workshop also examines basic rules of text and graphic design and finally discusses the appropriate integration of text and graphics. http://tc.eserver.org/30302.html http://tc.eserver.org/30302.html In the first lesson on font type I highlighted how they can be used to make information easier to understand, and how the look of the font accomplishes that. Here I'd like to discuss how fonts can actually affect the meaning of that information. http://tc.eserver.org/30210.html http://tc.eserver.org/30210.html This article uses qualitative material gathered at the Los Alamos National Laboratory (LANL) to construct a model of the rhetorical activity that occurs at the boundaries between diverse communities of practice working on complex sociotechnical systems. The authors reinterpret the notion of the boundary object current in science studies as a rhetorical construct that can foster cooperation and communication among the diverse members of heterogeneous working groups. The knowledge maps constructed by team members at LANL in their work on technical systems are boundary objects that can replace the demarcation exigence that so often leads to agonistic rhetorical boundary work with an integrative exigence. The integrative exigence realized by the boundary object of the knowledge map can help create a temporary trading zone characterized by rhetorical relations of symmetry and mutual understanding. In such cases, boundary work can become an effort involving integration and understanding rather than contest, controversy, and demarcation. http://tc.eserver.org/30200.html http://tc.eserver.org/30200.html Plain language is clear, concise, and straightforward presentation of information. It is professional content structured to eliminate ambiguity and confusion in technical, government, and legal documents. Plain language allows readers to fully comprehend complex regulations, practices and instructions by requiring the language of bureaucracy to reflect the language of everyday speech. http://tc.eserver.org/30157.html http://tc.eserver.org/30157.html Visual design has played an important role in the historical development of professional communication. The technology of laser printing has reestablished the importance of visual language in functional communication, transforming contemporary document design and redefining its relation to the traditions of handwritten, typewritten, and printed text. During this period of transition, three factors will shape the new visual language: (a) the development of a visual rhetoric that represents design as an integral part of the message rather than merely as external "dress," (b) the rediscovery of aesthetics as a legitimate factor in text design, and (c) the use of empirical research--particularly context-specific research--to guide the document design process. http://tc.eserver.org/30169.html http://tc.eserver.org/30169.html Diverse work situations and varied skills, abilities, and motivation affect how users handle documentation to do their jobs. Communicating graphically challenges the communicator to 1) select illustrations that orient users ana' 2) use dynamic arrows to show the motion required. The communicator then 3) shows the order of steps within a task by using numbers with 'numberness.' Users' eyes seek information dynamically: help them find needed i$ormation by 4) keeping tasks within eyespan on a page. Then 5) use a grid to consistently layout an interesting page. http://tc.eserver.org/30156.html http://tc.eserver.org/30156.html Supra-textual design encompasses the global visual language of a document and operates in three modes: textual, spatial, and graphic. The rhetoric of supra-textual design includes structural functions that provide global organization and cohesion and stylistic functions that affect credibility, tone, emphasis, interest, and usability. Supra-textual rhetoric extends to other documents through conventional codes and through sets and series. Because writers may not control the end product of supra-textual design, intention may also be a rhetorical factor. http://tc.eserver.org/30159.html http://tc.eserver.org/30159.html Although business communication relies heavily on the visual, current approaches to graphics and text design are prescriptive and unsystematic. A 12-cell schema of visual coding modes and levels provides a model for describing and evaluating business documents as flexible systems of visual language. Emphasizing clarity and objectivity, the 'information design' movement has generated guidelines for creating functional visual displays. However, visual language in business communication is seldom rhetorically 'neutral' and requires adaptation to the contextual variables of each document, a goal the writer can achieve by com bining visual and verbal planning in the same holistic process. http://tc.eserver.org/30178.html http://tc.eserver.org/30178.html Employees, whether they are hourly workers on a manufacturing line, salaried supervisors, or owners of their own businesses, often need to develop newsletters, make presentations, create WWW Home pages, and communicate via e-mail. Therefore, students enrolled in professional writing courses need to acquire skills in manipulating desktop publishing and presentation software, hypertext and multimedia authoring programs, programs that display numerical data graphically, and programs that integrate graphics onto a Web Home Page. However; the visual displays that the generation raised with Nintendo's Mario Brothers prefer differ from those of the textbooks. They are more glitzy, colorful, and busy. http://tc.eserver.org/30158.html http://tc.eserver.org/30158.html The technology of in-house publishing is radically shifting the responsibility for document design from the graphic specialist to the individual writer. To apply the new technology, professional communicators need to understand the principles underpinning typographical design and their origin in the functionalist aesthetics of modernism, particularly as articulated by the Bauhaus. While some of the key concepts of modernism--strict economy, universal objectivity, intuitive perception, and the unity of form and purpose--are well-suited to business and technical documents, these concepts are bound to an historical and intellectual milieu. By understanding the influence of modernism on typographical design, professional communicators equipped with the new technology can adapt design principles to the rhetorical context of specific documents. http://tc.eserver.org/30127.html http://tc.eserver.org/30127.html The paragraph has been a writer's design convention for centuries. It can be applied to any kind of writing. It is flexible. It is easy to learn. It is what everyone is taught from about third grade onwards as the sole design for writing information. However, two different fields of endeavor are impacting the use of the paragraph as the best convention for communicating written information in the corporate world. They are: Cognitive science research; online media. http://tc.eserver.org/30094.html http://tc.eserver.org/30094.html Data visualization is the graphical representation of information. Information technology combines the principles of visualization with powerful applications and large data sets to create sophisticated images and animations. Representing large amounts of disparate information in a visual form often allows you to see patterns that would otherwise be buried in vast, unconnected data sets. Data visualizations offer one way to harness infrastructure to find hidden trends and correlations that can lead to important discoveries. Visual literacy is an increasingly important skill, and data visualizations are another channel for students to develop their ability to process information visually. http://tc.eserver.org/30012.html http://tc.eserver.org/30012.html Abstract user interface prototypes offer designers a form of representation for specification and exploration of visual and interaction design ideas that is intermediate between abstract task models and realistic or representational prototypes. Canonical Abstract Prototypes are an extension to usage-centered design that provides a formal vocabulary for expressing visual and interaction designs without concern for details of appearance and behavior. A standardized abstract design vocabulary facilitates comparison of designs, eases recognition and simplifies description of common design patterns, and lays the foundations for better software tools. This paper covers recent refinements in the modeling notation and the set of Canonical Abstract Components. New applications of abstract prototypes to design patterns are discussed, and variations in software tools support are outlined. http://tc.eserver.org/29950.html http://tc.eserver.org/29950.html This interactive tutorial is designed to supplement your use of TCTC, and provides new information and activities that will enhance your understanding of visual rhetoric. This tutorial has five main sections, Visual Rhetoric, Use of Visuals, Types of Visuals, Color, and Design. With only a few variations, each section is divided into smaller three- to five-page chapters, all arranged using three basic types of pages. http://tc.eserver.org/29939.html http://tc.eserver.org/29939.html Karen Schriver is the author of Dynamics in Document Design: Creating texts for readers, an extensive, multidimensional portrait of what readers need from documents and of ways to integrate word and image in order to better meet those needs. She is the former co-director of the graduate program in technical communication and document design at Carnegie Mellon University. Her company, KSA Document Design and Research, helps organizations improve the quality of their paper and electronic communications through strategies based on research and best practices. http://tc.eserver.org/29924.html http://tc.eserver.org/29924.html This paper reports on a study of new software implementation at a university. Seven emails distributed by a central Office of Information Technology were examined for semantic (content) meaning and syntactic (grammatical) function. Semantic findings show a high degree of topical shift. Syntactic findings show a high number of clauses and complements. The analysis also shows how determiners were used to construct 'new' information as 'given' (presupposition). The paper argues that discursive stability was created by technologizing the rhetoric of implementation. The study concludes by suggesting that a heavy reliance on dependent clauses, along with other features, may be indicative of technologized discourse. http://tc.eserver.org/29831.html http://tc.eserver.org/29831.html Literacy has always been a material, multimedia construct but we only now are becoming aware of this multidimensionality and materiality because computer technologies have made it possible for many people to produce and publish multimedia presentations. http://tc.eserver.org/29832.html http://tc.eserver.org/29832.html The progression of computer-generated images in motion pictures gives a sense of where we are headed. http://tc.eserver.org/29834.html http://tc.eserver.org/29834.html The keynote speech presented at the Center for Interdisciplinary Studies of Writing 1998 Conference, 'Technology and Literacy in a Wired Academy.' http://tc.eserver.org/29829.html http://tc.eserver.org/29829.html In this article, I examine a historical information graphic--Charles Booth's maps of London poverty (1889-1902)--to analyze the cultural basis of ideas of transparency and clarity in information graphics. I argue that Booth's maps derive their rhetorical power from contemporary visual culture as much as from their scientific authority. The visual rhetoric of the maps depended upon an ironic inversion of visual culture to make poverty seem a problem that could be addressed, rather than an insurmountable crisis. This visual rhetoric led directly to significant features of and concepts in western societies, including the poverty line and universal old-age pensions (social security). http://tc.eserver.org/29799.html http://tc.eserver.org/29799.html The advent of internet technology has enabled the process of memorialization of those killed in US military conflicts to keep pace with the casualties themselves and, as such, has marked a shift in both the ideology of the war memorial as symbol and the ideology-driven media use of those symbols. This article argues that a process of increasing humanization and specificity enabled by the information architecture of the internet has led to a form of `war memorial', exemplified by www.facesofthefallen.org, that emphasizes decontexualized human loss at the expense of a coherent representation of a military nature for the loss itself. http://tc.eserver.org/29802.html http://tc.eserver.org/29802.html This article explores the staging of memory and death and the connotative differences within still photographs and film. It examines the tenses that can be inferred in reading photographs and film through examples drawn from representations of the British Antarctic Expedition of 1910-13 and Captain Scott's journey to the South Pole taken by Herbert Ponting, and in the 1948 film _Scott of the Antarctic_. http://tc.eserver.org/29801.html http://tc.eserver.org/29801.html In this article we examine 561 different airline tailfin designs as a visual genre, revealing how the global-local binary may be managed and realized semiotically. Our analysis is organized into three strands: (a) a descriptive analysis identifies the strikingly restricted visual lexicon and dominant corporate aesthetic established by tailfin design; (b) an interpretive analysis considers the communicative strategies at play and the meaning potentials which underpin different visual resources; (c) a critical analysis links these decisions of design and branding to the political and cultural economies of globalism and the airline industry. Specifically, we show how airlines are able to service national identity concerns through the use of highly localized visual meanings while also appealing to the meaning systems of the international market in their pursuit of symbolic and economic capital. One key semiotic resource is the balancing of cultural symbolism and perceptual iconicity in the form of abstracted stylizations of kinetic effects. Although positioned unfairly in the global semioscape, airlines may resist straightforward cultural homogenization by strategically reworking existing design structures and exploiting possibly universal semiotic meaning potentials. http://tc.eserver.org/29749.html http://tc.eserver.org/29749.html This article explores the functional elegance of direct mail as it constructs its target audience. More specifically, it examines direct mailings included in a nationally publicized court case involving Publishers' Clearing House and articulates how the use of particular genre-based, rhetorical and linguistic strategies in these mailings construct reader identity. It argues that the documents use you-attitude to construct the identity of the reader as winner, implied reader devices to reinforce the reader's identity as winner and to establish the reader's identity as the writer's friend, and linguistic politeness strategies to build feelings of solidarity of the reader toward the writer. It concludes with the observation that the direct mail in our study, rather than being "junk," is really a skillfully written set of documents, successfully interweaving various discourse strategies and raising both ethical and professional issues in the process. http://tc.eserver.org/29650.html http://tc.eserver.org/29650.html This paper describes an interactive game that technical communicators in a department or project group can play to share each other's experience and discuss how to expand audience analysis with effective user data. http://tc.eserver.org/30284.html http://tc.eserver.org/30284.html Four graduate students' papers on communication theory can contribute to the field of technical communication, specifically in two ways: increase our understanding of message production and reception; provide a context in which to develop a theory of technical communication. Several human communication theories have practical and theoretical applications to technical communication. Applying these human communication theories can increase our understanding of how a message is produced and received. Understanding the message, its sender, and its receiver in technical communication can help us to become more effective technical communicators as well as researchers and teachers of technical communication. http://tc.eserver.org/29683.html http://tc.eserver.org/29683.html Science writing for general audiences in newspapers and magazines differs from scientific writing for scientists in journal articles, letters, and grant proposals. The general public is limited in its knowledge and its understanding of scientific advancements, so science writers try to seize on the public's interest in science and "translate" discoveries and developments for them. Science writing differs from scientific writing in audience (lay versus expert), purpose (to entertain as well as to inform or persuade), and techniques such as the use of human interest, control of pace and diction, and appeal to interest in and the utility of science. http://tc.eserver.org/29705.html http://tc.eserver.org/29705.html Documentation departments have value; however because of the disconnection with the rest of the company, that value rarely get accurately communicated. Therefore, it is the department’s responsibility to show their value by becoming more visible. This paper describes how one technical writing department overcame negative perceptions by making themselves visible in five different ways. http://tc.eserver.org/29539.html http://tc.eserver.org/29539.html Scholarly conversation within the field of professional communication increasingly has focused on the practice, research, and pedagogy of visual rhetoric. Yet, visual thinking has received relatively little attention within the field. If our programs produce students who can think verbally but not visually, they risk producing writers who are visual technicians but are unable to move fluidly between and within modes of communication. This article examines the literature and pedagogical practices of visually oriented disciplines to identify strategies for helping students develop the ambidexterity of thought needed for the communication tasks of today's workplace. http://tc.eserver.org/29538.html http://tc.eserver.org/29538.html This article investigates the contribution visual rhetoric and rhetorical genre studies (RGS) can make to health care education and communication genres. Through a visual rhetorical analysis of a patient record used in an optometry teaching clinic, this article illustrates that a genre's visual representations provide significant insights into the social action of that genre. These insights are deepened by an insider analysis of the patient record that highlights how content analyses of visual designs need to be elaborated by contextual considerations. A combined visual rhetoric and RGS analysis shows that clinical novices learn to interpret the record's visual cues to safely traverse the complex requirements of this apprenticeship genre. The article demonstrates that visual rhetoric research can meaningfully contribute to the understanding of genres by presenting an enriched contextual analysis achieved by consulting with context insiders. http://tc.eserver.org/29529.html http://tc.eserver.org/29529.html This pilot study obtained baseline information on verbal and visual rhetorics to teach microscopy techniques to college biology majors. We presented cell images to students in cell biology and biology writing classes and then asked them to identify textual, verbal, and visual cues that support microscopy learning. Survey responses suggest that these students recognized some of the rhetorical strategies used and conflated others, revealing intriguing questions for further research in undergraduate microscopy education. http://tc.eserver.org/29511.html http://tc.eserver.org/29511.html An effective poster is not just a standard research paper stuck to a board. A poster uses a different, visual grammar. It shows, not tells. http://tc.eserver.org/29454.html http://tc.eserver.org/29454.html This paper describes work on developing usable interfaces for creating and editing methods for high-throughput screening of chemical and biological compounds in the domain of life sciences automation. A modified approach to metaphor-based interface design was used as a framework for developing a screening method editor prototype analogous to the presentation of a recipe in a cookbook. The prototype was compared to an existing screening method editor application in terms of effectiveness, efficiency, and satisfaction of novice users and was found to be superior. http://tc.eserver.org/29384.html http://tc.eserver.org/29384.html Contrary to what many people think, a speech is not a performance. Rather, it's a relationship -- ideally a meaningful one -- that you create with a group of people. Like any good relationship, a speech requires caring, trust, openness, accessibility, and two-way communication. http://tc.eserver.org/29381.html http://tc.eserver.org/29381.html In order to be successful, you must master the persuasion process, which will enable you to deliberately create the attitude change and subsequent actions necessary for persuading others to your way of thinking. In other words, you have to be able to 'sell' your ideas in order to make changes in your favor and, in a win-win situation, provide the other side with a fair deal. http://tc.eserver.org/29361.html http://tc.eserver.org/29361.html The biggest impact of globalization is our vast exposure to diversity. Compared to earlier generations, we regularly come across a variety of different people. As professional communicators, it is extremely important for us to recognize this diversity and represent it sensitively in content that we develop. http://tc.eserver.org/29335.html http://tc.eserver.org/29335.html Tufte shares Orwell's impatience with doublethink and humbuggery, his insight that bad thinking and bad expression travel in a pair, and his awareness that they are usually deployed in the service of some brand of propaganda. http://tc.eserver.org/29334.html http://tc.eserver.org/29334.html Graphs and semigraphic displays are made for purposes. Different purposes usually call for different graphs. http://tc.eserver.org/29255.html http://tc.eserver.org/29255.html 'The importance of the work is inversely proportional to the number of people who can understand it' is an outdated attitude in today's scientific arena. The trend toward plain language is gathering force in government, academe, and scientific journals. http://tc.eserver.org/29232.html http://tc.eserver.org/29232.html Professional communication scholars have defined the decorative narrowly and subordinated it to informational text. Yet, current psychological research indicates that decorative elements elicit emotion-laden reactions that may precede cognitive awareness and influence interpretation of images. We conceive the decorative in design, and specifically color, as a complex rhetorical phenomenon. Applying decorative and color theory and analyzing design examples illustrating aesthetic, ethical, and logical appeals, we present a range of potential uses for color in electronic media. http://tc.eserver.org/29239.html http://tc.eserver.org/29239.html This article encourages technical and professional communication programs to take on the challenge of educating students to become 'community intellectuals.' The notion of educating future professionals for a career needs to be reconsidered in light of both current research concerning civic rhetoric and past practices in moral humanism courses. The triumvirate of rhetoric, ethics, and moral philosophy provides an effective foundation for reconfiguring existing pedagogy in the field and offers insights for nurturing community intellectuals. http://tc.eserver.org/29238.html http://tc.eserver.org/29238.html Preparing students for civic engagement requires new knowledge about the uses of documents for advocacy and social change. Substantial social change results from repeated rather than from single rhetorical acts. Reconsideration of the rhetorical canon of delivery suggests expanding the concept beyond its present connection to publication (visual design, medium) to a rhetorical situation comprehensively defined. Delivery may take place over time and embrace a web of activities including field work, updates, and interconnections with other publications. http://tc.eserver.org/29240.html http://tc.eserver.org/29240.html Although the concept of community has been advanced in technical communication as a moral reference point for civic rhetorical action, this concept is typically used in romantic, redemptive, and essentializing ways. This article argues for a radical and symbolic/rhetorical view of community, regarding it a discursive construct purposefully invoked by technical writers for strategic reasons. http://tc.eserver.org/29136.html http://tc.eserver.org/29136.html The readability of technical writing, and technical manuals in particular, especially for second language readers, can be noticeably improved by pairing Theme with Given and Rheme with New. This allows for faster processing of text and easier access to the "method of development" of the text. Typical Theme-Rheme patterns are described, and the notion of the "point of a text" is introduced. These concepts are applied to technical writing and the reader is then invited to evaluate the improvements in readability in a small sample of texts. http://tc.eserver.org/29028.html http://tc.eserver.org/29028.html Classical rhetorical theory has been used for relatively discrete, practice-oriented purposes in its application to teaching Scientific and Technical Communication. However effective these appropriations are, they isolate these resources from a comprehensive framework and from that framework's role in shaping disciplinary practice. Because these theoretical assets are integral to each student's preparation to be an effective, responsible practitioner, I have developed and taught an upper level rhetorical theory course for STC majors that is grounded in Aristotle s <em>On Rhetoric</em> and in his understanding that effective communication is a systematic <em>tekhne</em>/art. http://tc.eserver.org/29032.html http://tc.eserver.org/29032.html This article supplements existing rhetorical scholarship by returning to the notion of invention as general preparation of the communicator. Although much scholarship about invention in technical communication exists, it consists mainly of heuristics, checklists, ethical considerations, and audience awareness. Part of invention is using basic strategies to prepare the communicator to assess any communication situation and its context and to generate the appropriate discourse. Rhetorician Kenneth Burke s theories of dialectic and rhetoric are a twentieth-century version of this; this article explains important Burkean strategies such as etymological extension, limits of agreement with the thesis, finding the complex in the simple, expanding the circumference, translation or alembication, the four master tropes, and the pentad, and it shows how to apply these in technical communication. The article closes with a classroom assignment that uses Burkean invention strategies. http://tc.eserver.org/29023.html http://tc.eserver.org/29023.html The redefinition of logos as an appeal to logic is a mistaken association found all too often in the technical communication classroom. Logic inheres in all three proofs of persuasion; moreover, Aristotle used <em>logos</em> within the context of classical rhetoric to refer to the argument or speech itself. In this light, the proofs of persuasion represent the set of all logical means whereby the speaker can lead a "right-thinking" audience to infer <em>something</em>. If that <em>something</em> is an emotion, the appeal is to <em>pathos</em>; if it is about the character of the speaker, the appeal is to <em>ethos</em>; and if it is about the argument or speech itself, the appeal is to <em>logos</em>. This interpretation reinstates all three proofs of persuasion as legitimate, logical means to different proximate ends and provides a coherent definition of <em>logos</em>, consonant with Aristotle's <em>Rhetoric</em>, to the next generation of technical communicators. http://tc.eserver.org/29030.html http://tc.eserver.org/29030.html The syntactic aspect of semiotic theory, especially its "aesthetic principle," is very influential in document design theories and practices. It has its roots in Burke's and Lessing s gender-related theories of images. Thus, it is laden with ideologies: it embodies our patriarchal attitudes and our iconophobia. Employing the semiotic theory in document design, we are making choices to reinforce the gender-related ideology in Burke's and Lessing's theories. It is time for us to re-conceive the "aesthetic principle" by de-emphasizing it and to adopt the reconciliation approach to design effective documents targeted at various rhetorical situations. http://tc.eserver.org/29029.html http://tc.eserver.org/29029.html This study attempts to show how the purpose of three types of business and technical documents (instructions, annual reports, and sales promotional letters) affects the syntactical and rhetorical choices authors make in writing these documents. While the results of the examination rendered some predictable results, there were some surprises in the absence of many rhetorical schemes in sales promotional letters. Another value of this study is that it provides partial syntactical and rhetorical "fingerprints" of three important documents in business and technical writing to offer students norms they can go by in constructing such documents. http://tc.eserver.org/29104.html http://tc.eserver.org/29104.html We employ an array of terms to denote the visual; however, we have not yet agreed on a clear framework for understanding the function and relationship between visual concepts. I propose a literacy approach to the visual so that as educators, researchers, students, and practitioners, we acquire more than skills that rely on changing definitions and technologies but an intellectual faculty that provides the knowledge, understanding, and abilities that the visual affords. Through an analysis of arguments for visual instruction, I present the wayS in which scholars justify their claims about the visual. These arguments uncover the breadth and depth of the visual and contribute to a taxonomy of visual terminology. http://tc.eserver.org/29159.html http://tc.eserver.org/29159.html The aim of this article is to show that a better awareness of the relationship between written and spoken communication can help the writer to improve his/her effectiveness. The focus will be on written texts that precede (formal and informal) discussions. The analysis will start with a description of the differences between orality and literacy. We shall deal with the functions of orality-based texts for the readers. Then we shall move to the writing process and explain how orality can find a place in this process, how it can be linked to creativity, and how it affects the way we plan the writing process. An oral way of writing is related to an important feature of speaking, namely fluency; but it also means a specific receiver orientation, dynamic rather than static and social rather than individual. Computer mediated communication could influence a more oral approach to written texts. http://tc.eserver.org/29082.html http://tc.eserver.org/29082.html Based on an analysis of 63 fundraising packages representing 46 nonprofit organizations, as well as research in trade journals and other secondary sources, this study discusses a variety of persuasive techniques used in fundraising messages to accomplish their missions. The fundraising package consists of the carrier envelope, the fundraising letter, the reply form, the reply envelope, and optional enclosures such as brochures, small gifts for the reader, and surveys to complete. These parts work together to perform the following tasks: 1) persuade recipients to open the envelope and read the letter; 2) convince readers a serious but not unsolvable problem exists; 3) make readers want to help solve the problem; 4) convince readers they can help by giving to the appealing organization; 5) tell readers what the organization needs them to do; and 6) make it easy to comply. http://tc.eserver.org/29063.html http://tc.eserver.org/29063.html Rhetoric of science reveals the role of rhetoric in the complex social enterprise that is standard science. Rhetoric plays a role in non-standard science too. The recent elucidation of the human genetic code calls to mind an earlier, tragic episode in the history of genetics, Lysenkoism in Stalinist Russia. It involved the repudiation of standard science in favor of an insular, intuitive, and anti-intellectual science called agrobiology which supposedly could shape agricultural productivity to political will. The tragedy is that careers were ruined and millions suffered starvation as the new science failed to bear its predicted fruit. Whether seen as a debased rhetoric of science or as a rhetoric of debased science, it assumed that language is plastic and can support a plastically reconceived science that reflected the plasticity of nature itself. This plastic rhetoric is strikingly similar to Plato s view of sophism, which of course differs considerably from contemporary views of sophism. http://tc.eserver.org/29034.html http://tc.eserver.org/29034.html Augustus is often described as the emperor who transformed Rome from a city of brick to a city of marble. When he returned victorious to Rome in BCE 29, Augustus embarked on a project to rebuild Rome with the splendor its new imperial status demanded. Despite the tranquility and prosperity enjoyed by most Romans during the Early Empire, many also felt a sense of loss. Much had changed in their social order at the end of the Republic. The nobility and the lower classes began to share more interests and Roman society took on a more egalitarian and commercial nature. Under Emperor Augustus, the function of rhetoric was stripped from legislative arenas and confined mainly to legal courts and ceremonial competitions. In the spirit of renewed patriotism and pragmatism, principles of rhetoric were also applied to writing about technical subjects, such as engineering and architecture. Both Vitruvius and Cicero used his writing to persuade Roman citizens to reclaim their heritage: of building arts in Vitruvius case; of philosophy and meaningful public oratory in Cicero s case. http://tc.eserver.org/29162.html http://tc.eserver.org/29162.html Andrew Feenberg's critical theory of technology is an underutilized, relatively unknown resource in technical communication which could be exploited not only for its potential clarification of large social issues that involve our discipline, but also specifically toward the development of a critical theory of illustrations. Applications of critical theory help strengthen our discipline by forcing us to delineate extant approaches and consider whether democratic goals are being achieved through those approaches. If a critical theory of illustrations can be built from Feenberg's critical theory of technology, it should be useful for classroom instructors and researchers as well as theorists. http://tc.eserver.org/29078.html http://tc.eserver.org/29078.html This article uses Chaim Perelman's theories of argumentation to examine a recent Institute of Medicine (IOM) report, Promoting Health: Intervention Strategies from Social and Behavioral Research (2000). The IOM's text explores social and behavioral research to devise multipronged intervention strategies; it focuses on social, economic, behavioral, and political health as a means of assuring population health--and thereby expands the conventional boundaries of public health. Since Chaim Perelman's rhetoric is seldom applied in the field of health communication, employing his ideas to consider the role of style, arrangement, and argument in such a cutting-edge document can illuminate public health writing, as well as shed new light on Perelmanian rhetoric. http://tc.eserver.org/29096.html http://tc.eserver.org/29096.html Studying past examples of successful technical communication may offer insight into strategies that worked with technologies and audiences in an earlier time. This article examines the texts documenting a controversy before and during the Chicago World's Fair of 1893. Ellen Swallow Richards, chemist at the Massachusetts Institute of Technology, and Bertha Honore Palmer, president of the Fair's Board of Lady Managers, had distinctly different visions of how cooking technology should be presented. Palmer invited Richards to create a Model Kitchen in the Woman's Building, but Richards wanted to avoid gendering the new knowledge of nutrition and she fought to control her exhibit. The multimedia Richards used in her resulting Rumford Kitchen exhibit reminds us that sometimes an entertaining but familiar atmosphere might be the best way to introduce threatening new knowledge and technology, particularly to our increasingly international and intergenerational audiences. http://tc.eserver.org/29120.html http://tc.eserver.org/29120.html Focusing on the issue of readability, this article examines problems that readability formulas present to the technical communicator, especially in terms of interaction with government agencies, and focuses on readability formula requirements mandated by The Office of Health and Industry programs [OHIP] for medical technology product support literature. Because the Flesch Reading Ease and the Flesch-Kincaid formulas are widely available, they are probably the ones most frequently used. Contemporary readability scholars have overlooked the Golub Syntactic Density Formula, which evaluates prose according to a sentence's syntax at a deeper level than the number of words per sentence and the number of syllables per word. The authors recommend it as a tool for evaluating readability. How it might be applied with current computer applications is discussed. http://tc.eserver.org/29140.html http://tc.eserver.org/29140.html The successful communicator is expected to provide communications that are not only complete but also representative of effective thinking (i.e., original). Creating complete and creative communications begins with a disciplined process of discovery--identifying, assessing, prioritizing, and integrating the articulated and embedded purposes. Expanding on the work of Linda Flower and John Hayes, this article first explores a means to promote a thorough examination of purpose. It then provides tools for capturing and integrating these insights into communications that are complete, capable of satisfying the rhetorical challenges, and compelling reflections of the student's creative problem solving abilities.