#24343
The Devil is in the Details: How Errors in Grammar and Spelling Can Derail Your Business
If an agency is lax in their attention to detail on an important invitation for themselves, well, what is there to reassure me that they'll cross the T's and dot the I's when it comes to my projects?
Aull, Diane M. Nine Yards (2003). Articles>Language>Quality
#19718
Have you done something halfway, hoping the effort would be enough to get you by? When it comes to getting organized, I’m guilty of the half-hearted effort. Let me be the first to tell you that halfway doesn’t cut it.
Book, Ruth. STC Central Iowa (2001). Careers>Workplace>Quality
#28300
Using DFSS Tools for Better Technical Writing Processes and Deliverables 
Paresh Naik explains how the Technical Writers and Publication Managers can leverage the six sigma tools and techniques for improving the quality of information products and processes.
Paresh, Naik. STC India (2006). Presentations>Quality>Workflow>Methods
#29908
Using Six Sigma to Improve our Technical Review Return Rate 
This is a brief overview of Six Sigma principles and an introduction to basic methods used in a Green Belt project in a technical publications department. This Green Belt project addressed the impact of declining return rates of technical reviews to both quality and cost. The author explains how the project originated and which Six Sigma methods were selected and implemented. She will review several examples of methods used to identify feasible solutions. The intended results of this project are to increase the return rate and, more importantly, to improve documentation quality and greatly reduce the department's cost of rework.
Walker McCombs, Sylvia. STC Proceedings (2004). Careers>TC>Quality>Methods
#30002
Webmasters who spend their energies upholding the spirit of the basic principles will provide a much better user experience and subsequently enjoy better ranking than those who spend their time looking for loopholes they can exploit.
#24745
Looking at the evolution of quality may help to explain how we got to this point.
Rupel, Roberta A. STC Proceedings (1999). Presentations>Quality
#19932
Where Do I List This on My CV? Considering the Values of Self-Published Web Sites 
This essay explores the question: 'Given the high value that most institutions put on scholarship that appears in refereed journals or in books produced by well-respected presses, how are innovative, intellectually valuable, well-researched, self-published Web sites to be counted in the processes of promotion, merit, tenure, review, and recognition?'
Krause, Steven D. CCC (2003). Careers>Academic>Quality
#28423
We don't have bad web because it's difficult to create effective web sites, but because the people who make them are not properly equipped. Most people making web sites today simply don't know the essentials of design and how to apply them to the web.
Hunt, Ben. Web Design From Scratch (2005). Design>Web Design>Quality
#27525
Worst Manual Contest: 2004 Winners 
The 'winner', a runner-up, and two honorable mentions for the 2004 'worst manual' competition.
#34233
How do we know whether content is any good? This simple question does not have a simple answer. Yet, I think having a good answer would help us show our employers and clients why their content needs to improve and how their content compares to the competition’s.
Jones, Colleen. UXmatters (2009). Articles>Content Management>Quality>Assessment
#34246
Best Practices for Speeding Up Your Web Site
The Yahoo Exceptional Performance team has identified a number of best practices for making web pages fast. The list includes 34 best practices divided into 7 categories.
Yahoo (2008). Articles>Web Design>Quality>Assessment
#34340
I’m enough of a perfectionist that I mentally wince every time I find myself thinking, “It’s good enough.” It sounds like a cop-out. It sounds like avoidance of responsibility and ownership. It sounds like I’m indifferent.
Gryphon Mountain (2009). Articles>Documentation>Quality>Technical Writing
#34806
Markers That Help Measure Communication Quality
In our consultancy, we have developed a set of terms that represent what we consider to be an effective set of descriptive markers. Markers that help to measure how well a document is communicating. We characterize our set of markers as “Document Standards” for all forms of technical and scientific writing.
Cuppan, Gregory P. Brainery.net (2009). Articles>Documentation>Quality>Standards
#34807
How Do You Measure Communication Quality?
Most people involved with authoring and reviewing process do not have good markers to inform them of the overall communication quality of a document. So without good markers they are left to utilize really poor markers to help them measure document quality.
Cuppan, Gregory P. Brainery.net (2009). Articles>Documentation>Quality>Standards
#34861
Open Source Documentation Doesn't Have to Suck
In open source, the standards for documentation are typically quite low. But they don't have to be.
SlideShare (2009). Presentations>Documentation>Quality
#34899
The McCulley/Cuppan Standards Development Process We Use with Our Clients
People use different terms to describe quality and if they actually use the same term, then it is highly unlikely that they will use the same definition for the term. So the first problem faced in the review process is the vocabulary used to describe quality attributes in a document.
Cuppan, Gregory. Brainery.net (2009). Articles>Documentation>Quality>Standards
#34909
Improving the Practice of Document Review
Document reviews should be used as a tool to build quality into research and technical reports. In most handbooks for professional writers, review is recommended for clear and simple reasons: it is intended to identify problems and suggest improvements that enable an organization to produce documents that accomplish its goals and meet readers’ needs.
Cuppan, Gregory P. Brainery.net (2009). Articles>Documentation>Quality>Assessment
#35029
The Good Enough Revolution: When Cheap and Simple Is Just Fine
The Flip's success stunned the industry, but it shouldn't have. It's just the latest triumph of what might be called Good Enough tech. Cheap, fast, simple tools are suddenly everywhere.
Capps, Robert. Wired (2009). Articles>Technology>Quality
